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Email Customer Service Jobs in Springfield, MO (NOW HIRING)

Southern Shingles

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records.

SRS Distribution, Inc.

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person. Provides product information, resolves issues efficiently, and maintains accurate customer records.

PTSolutions

Customer Service Representative

Nixa, MO

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

Berkshire Production Supply

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

PTSolutions

Customer Service Representative

Nixa, MO

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

From VMI to procurement, PTSolutions is a full-service provider that will be with our customers ... email. * Handle customer issues, provide appropriate solutions and alternatives within the order ...

Unifirst

Customer Service Representative - UniFirst

Springfield, MO · On-site

$13.50 - $18.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

What you'll be doing: * Assist customers by answering questions related to accounts, procedures, and services by telephone or email. * Provide excellent customer service to both customers and ...

Unifirst

Customer Service Representative - UniFirst

Springfield, MO · On-site

$13.50 - $18.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

What you'll be doing: * Assist customers by answering questions related to accounts, procedures, and services by telephone or email. * Provide excellent customer service to both customers and ...

Phenom People

Customer Service Part Time

Ozark, MO · On-site

... Lowe's * Deliver excellent customer service * Help customers find products and provide ... For individuals with disabilities who would like to request an accommodation, email HRServiceCenter ...

Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

Record, organize, and process orders and/or inquiries received by telephone, email, and/or through ... Suggest alternative products or services to meet customer needs when appropriate * Serve as a ...

Smurfit Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

Record, organize, and process orders and/or inquiries received by telephone, email, and/or through ... Suggest alternative products or services to meet customer needs when appropriate * Serve as a ...

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All JobsEmail Customer Service JobsEmail Customer Service Jobs in Springfield, MO

Email Customer Service information

See Springfield, MO salary details

$8

$17

$24

How much do email customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for email customer service in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Springfield, MO?

The most popular types of Email Customer Service jobs in Springfield, MO are:

What are popular job titles related to Email Customer Service jobs in Springfield, MO?

For Email Customer Service jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Springfield, MO look for?

The top searched job categories for Email Customer Service jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Email Customer Service jobs?

Cities near Springfield, MO with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Springfield, MO as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

Customer Service Representative

Digital Monitoring Products

Springfield, MO • On-site

$14.50 - $19.75/hr

Other

Re-posted 14 days ago

Job description

Description
If serving others is part of who you are, we'd love to meet you.
Some people answer phones.
Others build trust, solve problems before they're asked, and make every customer feel like they're the only customer that matters.
We're looking for the second kind.
At DMP, we've been designing and manufacturing innovative electronic security solutions in Springfield, Missouri, since 1975. As a family-owned company, we've built our reputation by delivering quality products backed by exceptional support. Our dealers rely on us every day, and our Customer Success team plays a huge role in keeping that promise. Our commitment to quality, innovation and responsive service is at the heart of everything we do.
What you'll do
This isn't a call center job where you're only measured by how quickly you get someone off the phone.
Your job is to create an outstanding experience every time someone reaches out. Sometimes that means entering an order. Sometimes it means helping troubleshoot a question. Sometimes it means following up before a customer even realizes they need help.
You'll spend your day:
  • Answering customer questions by phone, email and chat
  • Entering customer orders accurately and efficiently
  • Providing order status updates
  • Helping customers understand DMP products and services
  • Processing returns and warranty claims
  • Supporting sales territories when a sales representative is unavailable
  • Updating customer information in our CRM
  • Following up to ensure issues are fully resolved
  • Building relationships that create loyal customers
No two days look exactly the same, and that's one of the things our team enjoys most.
Who succeeds here
We're much more interested in your mindset than your résumé.
Yes, experience in customer service is great. But we've also hired incredible people from restaurants, retail, hospitality and other service-focused careers because they genuinely enjoy helping others.
The people who thrive on our team:
  • Look for ways to help before they're asked.
  • Follow through on every commitment.
  • Stay calm when problems arise.
  • Communicate with kindness and professionalism.
  • Enjoy learning new products and solving problems.
  • Pay attention to the small details because they know they matter.
  • Take ownership instead of waiting for someone else to solve the issue.
  • Believe every interaction is an opportunity to strengthen a relationship.

If you've ever been the person who noticed what someone needed before they asked, you'll probably fit in well here.
Whether you're an experienced customer service professional or just beginning your career, we're interested in people with the right attitude, strong character and a desire to grow.
What you'll find at DMP
You'll join a Customer Success team of about ten people working together across customer service, reception, outbound sales and support. We collaborate, help one another and celebrate wins together because our success depends on delivering an exceptional experience to every customer.
This is a full-time, in-person position based at our Springfield, Missouri headquarters.
If this sounds like you...
If you're looking for more than "just another customer service job"-if you want to be part of a team that values service, ownership, continuous learning and doing the right thing-we'd love to hear from you.
Come help us create customers who know they're valued every time they interact with DMP.
EOE/Vet/Disabled

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