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Overnight Customer Service Jobs in Springfield, MO

Night Customer Service Associate

Springfield, MO · On-site

$13.25 - $18.25/hr

Night Customer Service Associate Night Customer Service Associate in our sales group fills a key ... Overnight availability required. Qualifications Qualifications Required: Any combination of ...

Night Customer Service Associate

Springfield, MO · On-site

$13.25 - $18.25/hr

Overview Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet ...

Night Customer Service Associate

Springfield, MO · On-site

$13.25 - $18.25/hr

Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet Manager Group ...

Customer Service Associate

Ava, MO · On-site

$13.50 - $18.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Springfield, MO

$12.25 - $17/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Customer Service Associate

Springfield, MO

$12.25 - $17/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Representative

Buffalo, MO · On-site

$14.50 - $19.75/hr

The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an ...

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer ...

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Overnight Customer Service information

See Springfield, MO salary details

$8

$17

$24

How much do overnight customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for overnight customer service in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What is an overnight customer service?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by overnight customer service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Springfield, MO? The most popular types of Customer Service jobs in Springfield, MO are:
What are popular job titles related to Overnight Customer Service jobs in Springfield, MO? For Overnight Customer Service jobs in Springfield, MO, the most frequently searched job titles are:
What cities near Springfield, MO are hiring for Overnight Customer Service jobs? Cities near Springfield, MO with the most Overnight Customer Service job openings:
Infographic showing various Overnight Customer Service job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

Night Customer Service Associate

Prime

Springfield, MO • On-site

$13.25 - $18.25/hr

Other

Re-posted 26 days ago


Prime Inc. rating

5.9

Company rating: 5.9 out of 10

Based on 15 frontline employees who took The Breakroom Quiz


Job description

Night Customer Service Associate

Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet Manager Group and drivers to develop solutions that provide excellent service customer service, solve problems and provide solutions to the customer.

Responsibilities

Essential Duties and Responsibilities include the following:

  • Track freight for customers as requested.
  • Create customer reports and update throughout the shift.
  • Answer and respond to phone calls and questions from customers.
  • Resolve problems real-time and communicate any issues with day shift.
  • Plan trucks as needed throughout the shift.
  • Cultivate positive and productive relationships with customers and shippers.
  • Work with Fleet Managers and Drivers to ensure driver needs are met while providing excellent customer service.
  • Performs related work as required.
  • Overnight availability required.
Qualifications

Qualifications Required:

Any combination of education, training, and experience providing the following knowledge, skills, and abilities.

Knowledge

Basic knowledge of the trucking/transportation industry preferred.

Abilities

Strong organizational, computer, and customer service skills required. Accurate typing up to 45 WPM. Multitasking and a flexible schedule required. Some weekend work will be necessary for this position.

Experience, Education, and Training

A Bachelor's Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.

Working Environment

Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. On-site attendance is required.


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