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Customer Service Associate Jobs in Springfield, MO

Hertz

Customer Service Associate

Springfield, MO · On-site

$16.50/hr

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$13 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO

$13 - $17.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$12.25 - $17/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Dollar Tree

Customer Service Associate II

Springfield, MO · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

Dollartree

Customer Service Associate II

Springfield, MO · On-site

$13.25 - $18.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a ...

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Customer Service Associate information

See Springfield, MO salary details

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How much do customer service associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for customer service associate in Springfield, MO is $15.59, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $17.50 per hour, depending on experience, location, and employer.

What Do Customer Service Associates Do?

Customer service associates work with customers to help them find what they need and resolve any issues they may have. As a customer service associate, you may work in a call center or a retail store, so your job duties vary depending on your work environment. In an office setting, you handle administrative tasks, such as filing paperwork and entering data, in addition to assisting customers over the phone or via online chat. The qualifications to become a customer service representative include excellent communication skills, a desire to help people, and problem-solving abilities. Most employers require you to have at least a high school diploma or GED certificate, though you may need a college degree to move into management positions.

What are the key skills and qualifications needed to thrive as a Customer Service Associate, and why are they important?

To thrive as a Customer Service Associate, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is often required. Patience, active listening, and a positive attitude help individuals stand out in this role. These skills are crucial for effectively resolving customer issues, maintaining client satisfaction, and supporting company reputation.

What are some common challenges Customer Service Associates face and how can they effectively handle them?

Customer Service Associates often encounter challenges such as handling difficult or upset customers, managing high call or ticket volumes, and navigating complex product or service issues. Effective associates remain patient, actively listen to customer concerns, and use problem-solving skills to find satisfactory resolutions. Utilizing available resources, collaborating with team members, and maintaining a positive attitude are essential strategies to manage these challenges successfully. Ongoing training and feedback from supervisors also help associates continuously improve their skills and confidence on the job.

What are Customer Service Associates?

Customer Service Associates are professionals who assist customers by answering questions, resolving issues, and providing information about products or services. They typically work in call centers, retail stores, or other customer-facing environments. Their main goal is to ensure customer satisfaction, handle complaints efficiently, and maintain a positive company image. Customer Service Associates use communication skills and product knowledge to address customer needs and often work with other departments to resolve more complex issues.

What is the difference between Customer Service Associate vs Customer Support Specialist?

AspectCustomer Service AssociateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationSimilar; often requires technical knowledge or certifications depending on industry
Work EnvironmentRetail stores, call centers, service desksCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, hospitality, telecommunicationsTechnology, software, electronics
Common Search & Comparison IntentCustomer Service Associate vs Customer Support Specialist

The main difference lies in the focus of the roles. Customer Service Associates typically handle general inquiries and assist customers in retail or service settings, while Customer Support Specialists often provide technical assistance and troubleshooting, especially in tech-related industries. Both roles require strong communication skills, but Customer Support Specialists may need specific technical knowledge or certifications.

More about Customer Service Associate jobs
What are the most commonly searched types of Customer Service jobs in Springfield, MO? The most popular types of Customer Service jobs in Springfield, MO are:
What job categories do people searching Customer Service Associate jobs in Springfield, MO look for? The top searched job categories for Customer Service Associate jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Customer Service Associate jobs? Cities near Springfield, MO with the most Customer Service Associate job openings:
Customer Service Associate jobs near you
Customer Service Associate

Customer Service Associate

Springfield Leather Company

Springfield, MO • On-site

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

About Us:

Springfield Leather Co. (SLC ) stands as an industry titan in customer service, education, and supplies for leathercraft. At SLC, we're more than just a team-we're a family of leather enthusiasts who are passionate about creating memorable experiences for our customers and each other.

With a vibrant, supportive culture, our workplace is a place where you can grow both professionally and personally. We are proud of our connection to the art of leathercraft, and we strive to maintain a work environment that's as rich and enjoyable as the products we offer.

If you are a dedicated problem-solver who enjoys helping people and providing top-notch service, we want you to join our team!

Job Summary:

As a Customer Service Associate, you will be the voice of SLC, providing exceptional service through phone and email. You will be responsible for answering customer inquiries, taking orders, and educating our customers about our products.

Welcome to the SLC fast lane! Here, every day is a new adventure as you'll be tasked with making decisions that require you to think on your feet and deliver solutions that make a real difference. Prior customer service experience is required, but we will provide training to bring you up to speed.

This full-time, non-exempt position offers a comprehensive benefits package, making it an outstanding opportunity for those looking to advance their careers in the customer service field.

Position Details:

  • Position Type: Full-Time, Hourly, Non-Exempt
  • Schedule: Monday through Friday, with one mandatory Saturday per month and two days off per week
  • Average Hours: 40 hours per week
  • Starting Wage: $16.00 per hour
  • Benefits: Health, Dental, Vision, Paid Appointment Time, Simple IRA, HSA, Paid time off, Wholesale Pricing, Casual Dress, and of course Free Coffee!

Key Responsibilities:

  • At SLC, you're not just a customer service associate, you're a Leather Guru! Over the phone, email, or chat, you'll provide personalized service that turns customers into lifelong friends of SLC.
  • Manage incoming calls, place customer orders, online chats, written letters, and resolving customer issues efficiently.
  • Deepen customer relationships by responding to inquiries, documenting actions, and providing support to ensure they excel in their craft.
  • Prepare for customer inquiries by studying our products, services, and customer service processes through our training programs and other outlets.
  • Prepare for customer inquiries by learning our products, services, and customer service processes.
  • Handle customer complaints, provide appropriate solutions within the time limits, and follow up to ensure resolution.
  • Embrace challenges and make decisions in situations that don't always have clear-cut answers.

Qualifications:

  • Familiarity with office software and phone systems.
  • Previous customer service experience is required. Experience in an educational or craft business is a plus.
  • A heart as big as a buffalo hide! You have a passion for helping people and a drive to deliver outstanding service with every interaction.
  • Strong verbal and written interpersonal and communication skills, with the ability to connect with diverse customers and coworkers.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Curiosity for knowledge to learn more about the products we offer.
  • Ability to work a flexible schedule, including one mandatory Saturday per month.


How to Apply:

If you're ready to join our dynamic, lively team and excel in a customer-focused role, please submit your resume and a brief cover letter outlining your interest in the Customer Service Associate position.

Ready to make your mark on the SLC family? We can't wait to hear from you!

Springfield Leather Co. (SLC) is a proud Equal Opportunity Employer (EOE) and is committed to equal opportunity for all employees and applicants. We will not tolerate discrimination, inappropriate behavior, or harassment of any kind in the workplace.


Apply