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Customer Service Manager Jobs in Springfield, MO

OMB Bank

Customer Service Manager

Springfield, MO · On-site

Customer Service Manager Job Summary The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent ...

Vestis

Customer Service Manager

Springfield, MO · On-site

Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Visit top 3 customers per month * Conduct monthly service P&L meetings * Conduct and/or participate ... from Manager professionally, and execute upon such feedback. KNOWLEDGE, SKILLS AND ABILITIES:

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Visit top 3 customers per month * Conduct monthly service P&L meetings * Conduct and/or participate ... from Manager professionally, and execute upon such feedback. KNOWLEDGE, SKILLS AND ABILITIES:

Berry Companies

Service Manager

Springfield, MO · On-site

The Service Manager will be responsible for overseeing the daily operations of our service ... Handle customer complaints or concerns quickly and professionally to maintain good customer ...

K.C. Bobcat

Service Manager

Springfield, MO · On-site

The Service Manager will be responsible for overseeing the daily operations of our service ... Handle customer complaints or concerns quickly and professionally to maintain good customer ...

HyVee

Service Manager

Springfield, MO · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, MO

Customer Service Manager information

See Springfield, MO salary details

$22.3K

$52.8K

$91.9K

How much do customer service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer service manager in Springfield, MO is $52,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, MO? The most popular types of Customer Service jobs in Springfield, MO are:
What are popular job titles related to Customer Service Manager jobs in Springfield, MO? For Customer Service Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Springfield, MO look for? The top searched job categories for Customer Service Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Customer Service Manager jobs? Cities near Springfield, MO with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,757 per year, or $25.4 per hour.

Customer Service Manager

OMB Bank

Springfield, MO • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Description:

Customer Service Manager


Job Summary
The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service manager is responsible for supervising the daily operations of the customer service department, interacting with customers and handling customer queries and complaints in a timely manner. The customer service manager works closely with other department managers to develop an understanding of their products and services to provide better support to customers. They are also responsible for the development of the team, so they are successful helping customers via phone, chat and video teller machines.


Primary Location/Schedule:

  • 3050 S. Delaware Ave., Springfield, MO 65804
  • Schedule: Monday – Friday, 7:30 am - 6:00 pm; alternating Saturdays 9:00 am – 12:00 pm
  • Full-time: 40 hours per week average


Position Requirements:

  • Bachelor’s degree in a business-related field e.g. accounting, management, economics, business administration
  • Three to five years of clerical and customer service experience required
  • Excellent customer service and strong communication skills
  • Strong mathematical, problem-solving and computer skills
  • Ability to handle high-pressure situations and escalations
  • Basic knowledge of banking operations preferred
  • Effective multi-tasking and organizational skills
  • Willingness to proactively cross-sell bank products & services

To Apply:

  • Complete an OMB Bank application at https://www.ombbank.com/about/careers
  • Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information

Employee Benefits:

  • Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
  • Stability with a locally owned community bank that is growing and expanding in the region
  • Paid Leave: PTO, Military, Bereavement, and Jury Duty
  • Full and partially paid insurance plans: life w/AD&D, disability, medical, and dental
  • Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
  • 100% match of retirement savings (up to plan limit)
  • Discounted financial service fees on select OMB products and services
  • Plus more

Futures made brighter. Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


EOE/VETERANS/DISABLED E-VERIFY EMPLOYER

Requirements:


Apply