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Customer Service Manager Jobs in Springfield, MO

Vestis

Customer Service Manager

Springfield, MO · On-site

Job Overview The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results ...

VERMEER GREAT PLAINS INC

SERVICE MANAGER

Brookline, MO · On-site

Visit top 3 customers per month * Conduct monthly service P&L meetings * Conduct and/or participate ... from Manager professionally, and execute upon such feedback. KNOWLEDGE, SKILLS AND ABILITIES:

Resource Label Group

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

This position reports directly to the Customer Service Manager at our Nixa, MO location. This is an onsite position. Responsibilities * Speaks directly with internal and external customers collecting ...

Pep Boys

Assistant Service Manager

Springfield, MO · On-site

$18.90 - $24/hr

Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...

Pep Boys

Assistant Service Manager

Springfield, MO · On-site

$18.90 - $24/hr

Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal ...

Walgreens

Customer Service Associate

Springfield, MO

$13 - $17.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springfield, MO

Customer Service Manager information

See Springfield, MO salary details

$22.3K

$52.8K

$91.9K

How much do customer service manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for customer service manager in Springfield, MO is $52,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Springfield, MO? The most popular types of Customer Service jobs in Springfield, MO are:
What are popular job titles related to Customer Service Manager jobs in Springfield, MO? For Customer Service Manager jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Springfield, MO look for? The top searched job categories for Customer Service Manager jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Customer Service Manager jobs? Cities near Springfield, MO with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springfield, MO as of July 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $52,757 per year, or $25.4 per hour.
Customer Service Manager

Customer Service Manager

Vestis

Springfield, MO • On-site

Full-time

Re-posted 18 days ago

Vestis rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

102nd of 148 rated vehicle equipment hire

Job description

Meet Vestis®: For the People Who Make It All Work
At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.
Join us and build a career supporting the people who make it all work.
Job Overview
The Customer Service Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.
Responsibilities/Essential Functions
  • Promote and sustain a safety culture
  • Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
  • Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager
  • Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
  • Assist in the new account installations as directed by Service Manager and/or General Manager
  • Manages day to day activities of customer service program(s) for the territory
  • Visit all required customers each quarter to review growth and service opportunities
  • Ensure RSRs respond to and resolve all service requests timely
  • Sets clear expectations for customer service and leads by example
  • 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
  • Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
  • Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
  • Recruit, select and hire Route Sales employees
  • Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
  • Delivers and participates in training to ensure customer retention and service goals are met
  • Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
  • Attend meetings and complete necessary administrative work to improve customer satisfaction
  • Coordinate collections for accounts receivable
  • Protect and manage merchandise control processes
  • Investigates and reports on all accidents or incidents, within 24 hours of notification

Knowledge/Skills/Abilities
  • Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
  • Strong interpersonal, analytical, communication, and customer service skills.
  • Considerable negotiation skills.
  • Computer proficiency, including working knowledge of MS Office software.
  • Exposure to sales function preferred.
  • Considerable skills in management, human relations, and communication.

Experience/Qualifications
  • High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience.
  • Two years of service and route-based industry experience, with proven track record for growing customer accounts
  • Previous profit and loss accountability and/or contract-managed service experience preferred
  • Significant customer interface and service experience
  • Production planning, maintenance, or warehouse operations experience preferred.

Working Environment/Safety Requirements/Physical Requirements
  • Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory. Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).
  • Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.
  • Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.
  • Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.

License Requirements/Certifications
  • A valid driver's license is required
  • Automobile insurance on personal vehicle
  • Must be DOT-certified

Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company's comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.
Vestis® is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Vestis Commitment to Equal Opportunity Employment
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation.
Reasonable Accommodations and the Online Application Process
Consistent with Vestis and Canadian Linen's commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com.
Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.

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