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Customer Service Coordinator Jobs in Springfield, MO

HyVee

Customer Service

Springfield, MO · On-site

$14.50 - $19.75/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion ...

Domino's Pizza

Customer Service Representative

Ozark, MO

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements ...

Domino's

Customer Service Representative

Republic, MO · On-site

$15.25 - $20.75/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements ...

Domino's

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements ...

Domino's Pizza

Customer Service Representative

Ozark, MO

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements ...

Domino's Pizza

Customer Service Representative

Republic, MO · On-site

$15.25 - $20.75/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member ... Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements ...

Domino's

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook ... Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements ...

QCHI

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Springfield, MO

$12.25 - $16.75/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Springfield, MO

Customer Service Coordinator information

See Springfield, MO salary details

$11

$18

$25

How much do customer service coordinator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer service coordinator in Springfield, MO is $18.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.58 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Springfield, MO?

The most popular types of Customer Service jobs in Springfield, MO are:

What are popular job titles related to Customer Service Coordinator jobs in Springfield, MO?

For Customer Service Coordinator jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Springfield, MO look for?

The top searched job categories for Customer Service Coordinator jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Customer Service Coordinator jobs?

Cities near Springfield, MO with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,358 per year, or $18.4 per hour.

Service Coordinator

Mobile Communications America Inc

Springfield, MO • On-site

$17.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Mobile Communications America rating

8.5

Company rating: 8.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

14th of 101 rated telecommunications companies

Job description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in Springfield, Missouri, to support our fast-growing Voice (MSS) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. 

WHAT YOU WILL BE DOING:

As a Service Coordinator, you will play a key role in ensuring seamless service delivery and exceptional customer experiences. Your responsibilities will include:

  • Acting as the primary point of contact for service requests.
  • Evaluating customer needs and connecting them with the appropriate resources.
  • Scheduling daily work for field service technicians and coordinating with customers and subcontractors.
  • Collaborating across departments to communicate daily priorities with service and operations teams.
  • Responding promptly to phone calls and email inquiries.
  • Creating, tracking, and closing service tickets accurately and on time, ensuring all documentation and technician hours are properly recorded.
  • Regularly reviewing and updating Work-in-Progress (WIP) reports.
  • Generating reports and ensuring key performance indicators (KPIs) are met.
  • Reviewing sales and service tickets for accuracy and sending invoices via email or mail.
  • Managing customer contact information, resolving billing discrepancies, and assisting with collections on overdue accounts.
  • Building and maintaining strong relationships with customers and vendors.
  • Promoting and maintaining a safe, positive, and productive work environment.
  • Performing additional duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

We’re looking for a proactive and detail-oriented professional who brings:

  • 1–3 years of experience in customer operations or related fields such as: 
  • Customer Service
  • Scheduling/Dispatching
  • Accounts Payable/Receivable
  • Previous administrative experience required.
  • Proficiency in Microsoft Office, especially Word and Excel. 
  • Strong customer service orientation and problem-solving abilities. 
  • Excellent organizational and multitasking skills. 
  • Ability to work well under pressure and meet deadlines. 
  • Strong critical thinking and analytical skills. 
  • Clear and professional verbal and written communication skills.

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 20 pounds, and frequently position self to maintain computers or other equipment as needed.


DIRECT REPORTS:

No Direct Reports


WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turnkey systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 65,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.   

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA; it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

 

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”


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