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Senior Customer Service Representative Jobs in Springfield, MO

QCHI

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Springfield, MO · On-site

$17.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

QCHI

Customer Service Representative

Marshfield, MO · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MO

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Domino's Pizza

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Domino's Pizza

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Domino's Pizza

Customer Service Representative

Republic, MO

$15.25 - $20.75/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Domino's Pizza

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Domino's

Customer Service Representative

Republic, MO · On-site

$15.25 - $20.75/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Domino's

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Domino's Pizza

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

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Senior Customer Service Representative information

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How much do senior customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for senior customer service representative in Springfield, MO is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.17 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, MO?

The most popular types of Customer Service Representative jobs in Springfield, MO are:

What are popular job titles related to Senior Customer Service Representative jobs in Springfield, MO?

For Senior Customer Service Representative jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Representative jobs in Springfield, MO look for?

The top searched job categories for Senior Customer Service Representative jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Senior Customer Service Representative jobs?

Cities near Springfield, MO with the most Senior Customer Service Representative job openings:

Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,657 per year, or $21 per hour.

Senior Customer Service Team Member

Ozark, MO • On-site

Rone and Associates - Allstate Insurance
See more jobs at Rone and Associates - Allstate Insuranceexternal

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:
  • Weekends off
  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Training & development
  • 401(k) matching

Senior Customer Service Team Member

Location: In-office Monday–Friday, 8:15 a.m.–5:00 p.m. (1-hour lunch)
Hybrid Eligibility: Work from home 2 days per week after 1 year of employment
Compensation: $25.00–$28.50 per hour + Commission & Performance Bonuses
Benefits: Health coverage, PTO, Paid Holidays, and a 3% employer match after one year
Requirements: Property & Casualty insurance license and 2 years of Property & Casualty experience.
About the Role                               
We’re looking for a dedicated, customer-focused, and ethical professional to join our growing agency as a Senior Customer Experience Team Member.
This isn’t just another customer service position — it’s a chance to lead, mentor, and make a measurable impact. You’ll serve as a role model for both performance and professionalism, helping customers and teammates alike while driving agency growth and excellence.
As part of our Customer Experience Team, you’ll shape how we connect with clients, improve our processes, and embody the values that make our agency stand out.
What You’ll Do
  • Conduct 3–4 onboarding or annual insurance reviews weekly
  • Generate 15+ household quotes per week (Allstate & brokered policies)                                
  • Quoting, communicating and writing commercial insurance policies                                      
  • Maintain 100% completion of client to-do items
  • Lead 5+ team training sessions per month
  • Handle premium increase calls with appropriate customer education and retention strategy 
  • Mentor and develop junior team members

About the Company                                                                                                           
Our mission is simple: to protect customers financially from unexpected losses.
We believe insurance is more than policies and premiums — it’s about people, trust, and peace of mind.
At our agency, we foster a fun, family-oriented culture where everyone looks out for one another’s best interests. Our team is known for being kind, knowledgeable, and professional, and our customers consistently rave about the service they receive.
We take pride in answering calls quickly — often on the first ring — and resolving concerns on the first call, because every customer deserves fast, caring, and effective support.
Join a team that’s Dedicated. Customer-Focused. Ethical. and make a difference every day.