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Senior Customer Service Representative Jobs in Springfield, MO

Domino's

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Domino's

Customer Service Representative

Republic, MO · On-site

$15.25 - $20.75/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Domino's Pizza

Customer Service Representative

Ozark, MO

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Domino's

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Domino's Pizza

Customer Service Representative

Republic, MO

$15.25 - $20.75/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

DPDHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Position: Customer Service Rep Shift: TBD Pay: $20.40 In addition to the general below, the ideal candidate will also possess the following skills and/or experience: A minimum of (1) one year ...

New

DPDHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Position: Customer Service Rep Shift: TBD Pay: $20.40 In addition to the general below, the ideal candidate will also possess the following skills and/or experience: A minimum of (1) one year ...

New

DHL

Customer Service Representative

Springfield, MO · On-site

$20.40/hr

Position: Customer Service Rep Shift: TBD Pay: $20.40 In addition to the general below, the ideal candidate will also possess the following skills and/or experience: A minimum of (1) one year ...

OMB Bank

Customer Service Representative - PT

Springfield, MO · On-site

$13.75 - $18.50/hr

Customer Service Representative - Part-Time Job Summary The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to ...

Central Bancompany

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer ...

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Senior Customer Service Representative information

See Springfield, MO salary details

$11

$20

$31

How much do senior customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior customer service representative in Springfield, MO is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.17 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, MO? The most popular types of Customer Service Representative jobs in Springfield, MO are:
What are popular job titles related to Senior Customer Service Representative jobs in Springfield, MO? For Senior Customer Service Representative jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Representative jobs in Springfield, MO look for? The top searched job categories for Senior Customer Service Representative jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Senior Customer Service Representative jobs? Cities near Springfield, MO with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,657 per year, or $21 per hour.

Customer Service Representative

Domino's

Ozark, MO • On-site

$14.25 - $19.50/hr

Full-time

Re-posted 14 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,928 frontline employees who took The Breakroom Quiz

19th of 24 rated food delivery companies

Job description

DESCRIPTION
Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team!
Job type: Full time and Part time, Permanent
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
As part of our crew, your responsibilities will include:
  • Operating all equipment.
  • Stocking ingredients from delivery area to storage, work area, walk-in cooler.
  • Preparing products
  • Receiving and processing telephone orders.
  • Taking inventory and completing associated paperwork.
  • Cleaning equipment and facility approximately daily.

Benefits of working at Domino's Pizza:
  • Flexible schedules
  • Competitive wages for all Team Members
  • Free uniforms
  • Store discounts
  • Fun working environment

Domino's is an equal opportunity employer.
REQUIREMENTS
  • Must be 16 years of age or older
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
  • Ability to enter orders using a computer keyboard or touch screen.

At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Domino's logo

About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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