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Senior Customer Service Representative Jobs in Springfield, MO

Customer Service Representative - PT

Springfield, MO · On-site

$13.75 - $18.50/hr

Customer Service Representative - Part-Time Job Summary The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to ...

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer ...

Customer Service Representative

Nixa, MO · On-site

$14.25 - $19.25/hr

Provide a consistent legendary experience which includes uncovering customer's needs in a customer-centric manner and offering solutions of various bank products and services to meet customer ...

Customer Service Rep

Springfield, MO · On-site

$14.50 - $19.75/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Customer Service Rep

Springfield, MO · On-site

$13.50 - $18.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Relief CSR Driver

Springfield, MO · On-site

$14.50 - $19.75/hr

Overview The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates ...

New

Relief CSR Driver

Springfield, MO · On-site

$14.50 - $19.75/hr

Overview The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates ...

Showing results 41-60

Senior Customer Service Representative information

See Springfield, MO salary details

$10

$19

$29

How much do senior customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for senior customer service representative in Springfield, MO is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.49 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

Is a senior customer service representative an entry-level job?

A senior customer service representative is not an entry-level position; it typically requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role involves handling complex customer issues and may include mentoring junior staff.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, MO?

The most popular types of Customer Service Representative jobs in Springfield, MO are:

What are popular job titles related to Senior Customer Service Representative jobs in Springfield, MO?

For Senior Customer Service Representative jobs in Springfield, MO, the most frequently searched job titles are:

What cities near Springfield, MO are hiring for Senior Customer Service Representative jobs?

Cities near Springfield, MO with the most Senior Customer Service Representative job openings:

Infographic showing various Senior Customer Service Representative job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,657 per year, or $21 per hour.

Customer Service Representative - PT

OMB Bank

Springfield, MO • On-site

$13.75 - $18.50/hr

Part-time

Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Job description

Description:

Customer Service Representative – Part-Time


Job Summary
The Customer Service Representative must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service representative will help individuals with their financial needs, resolve problems, and provide assistance and information regarding products and services by phone or electronic means. The role engages with customers by telephone, online chat, and interactive video.


Primary Location/Schedule:

· 3050 S. Delaware Ave., Springfield, MO 65804

· Schedule: Monday – Friday, 12:00 pm - 6:00 pm; Saturdays 9 am – 12:00 pm

· Part-time: 25-28 hours per week average


Position Requirements:

· High school diploma or equivalent, or combination of education and relevant experience

· A minimum of one year of clerical and customer service experience required

· Excellent customer service and strong communication skills

· Strong mathematical, problem-solving and computer skills

· Basic knowledge of banking operations preferred

· Effective multi-tasking and organizational skills

· Willingness to proactively cross-sell bank products & services


To Apply:

· Complete an OMB Bank application at https://www.ombbank.com/about/careers

· Contact Human Resources at careers@ombbank.com or 417-869-9000 for more information


Employee Benefits:

· Excellent work environment where you are appreciated and recognized for your individual efforts and contributions

· Stability with a locally owned community bank that is growing and expanding in the region

· Paid Leave: PTO, Military, Bereavement, and Jury Duty

· Full and partially paid insurance plans: life w/ AD&D, and dental

· Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D

· 100% match of retirement savings (up to plan limit)

· Discounted financial service fees on select OMB products and services

· Plus more


Futures made brighter. Banking made better

OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.


Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


EOE/VETERANS/DISABLED E-VERIFY EMPLOYER

Requirements: