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Online Customer Service Rep Jobs in Springfield, MO

QCHI

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

QCHI

Customer Service Representative

Springfield, MO · On-site

$17.50/hr

The Customer Service Representative opportunity is a full-time entry-level position that has great ... States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides ...

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MO

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Springfield, MO · On-site

$14.50 - $19.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Domino's Pizza

Customer Service Representative

Ozark, MO · On-site

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Domino's Pizza

Customer Service Representative

Ozark, MO

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Domino's Pizza

Customer Service Representative

Republic, MO

$15.25 - $20.75/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

Domino's Pizza

Customer Service Representative

Ozark, MO

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

OMB Bank

Customer Service Representative - PT

Springfield, MO · On-site

$13.75 - $18.50/hr

Description: Customer Service Representative - Part-Time Job Summary The Customer Service ... The role engages with customers by telephone, online chat, and interactive video. Primary Location ...

Domino's

Customer Service Representative

Republic, MO · On-site

$15.25 - $20.75/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Domino's Pizza

Customer Service Representative

Ozark, MO

$14.25 - $19.50/hr

Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got spring in ...

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Online Customer Service Rep information

See Springfield, MO salary details

$8

$17

$24

How much do online customer service rep jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for online customer service rep in Springfield, MO is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $19.04 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

What are the most commonly searched types of Customer Service Rep jobs in Springfield, MO?

The most popular types of Customer Service Rep jobs in Springfield, MO are:

What are popular job titles related to Online Customer Service Rep jobs in Springfield, MO?

For Online Customer Service Rep jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Springfield, MO look for?

The top searched job categories for Online Customer Service Rep jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Online Customer Service Rep jobs?

Cities near Springfield, MO with the most Online Customer Service Rep job openings:

Online Customer Service Rep jobs near you
Infographic showing various Online Customer Service Rep job openings in Springfield, MO as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,564 per year, or $17.1 per hour.

CSR - Customer Service Representative

White Plumbing, Heating & Air

Springfield, MO • On-site

$13 - $18/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 8 days ago

Job description

White Plumbing, Heating & Air, a trusted name in the plumbing industry, proudly serves clients throughout Springfield, MO. Our focus is on professional excellence and continuous growth, and we're looking for a dynamic person who also holds these values. Join our office as a full-time CSR - Customer Service Representative and take the next big step in your career!Depending on experience, you earn a competitive wage of $13.00 - $18.00/hour. You also enjoy incredible benefits, such as:Paid medical, Dental, and Life InsurancePaid vacationPaid holidaysA 401(k) retirement planSupplemental insuranceRelocation assistance is available and will be discussed during the interview process.Sounds great, right? Keep reading to learn more about this rewarding position!DAY IN THE LIFEYou normally work from 8:00 am - 5:00 pm, Monday - Friday.As a CSR - Customer Service Representative, you ensure seamless communication between our customers and our service team. With an upbeat and friendly attitude, you answer incoming phone calls, schedule appointments, efficiently dispatch field crews, and respond to our customers' questions and concerns. You also manage social media platforms to promote our online presence and facilitate positive customer interactions. Your ability to effectively communicate information contributes to smooth workdays at our office!REQUIREMENTSHigh school diploma or equivalent1+ year of customer service representative experienceProficiency with computers and Microsoft Office applicationsSelf-motivated attitude and a customer-oriented mindsetExcellent verbal and written communication skillsAbility to work collaboratively in a team environmentAbility to perform the physical requirements of the job, including using a computer, sitting for extended periods, and moving objects weighing up to 25 lbs.1+ year of experience with Service Titan, preferredCustomer service experience would be a plus! Experience with ServiceTitan software would also be preferred.Are you eager to learn more and willing to take direction? Can you multi-task and keep up in a fast-paced environment? Do you want to build a rewarding career with a reputable service company? If YES, we want you as our CSR - Customer Service Representative!ABOUT USSince 1989, we have been a trusted company specializing in plumbing and gas work for new construction projects, with a notable focus on multi-family apartments. Recently, in June 2020, we established a service department catering to both residential and commercial systems. Our mission revolves around providing top-notch solutions and quality work while ensuring our clients' trust through our skilled and well-equipped employees. Our down-to-earth, small-business atmosphere is upheld by a team of expertly trained professionals who genuinely care about their colleagues and families. We prioritize creating a fun and supportive work environment, and in recognition of our employees' hard work, we offer excellent wages, benefits, and perks.MAKE YOUR MOVE!Our office needs you as our CSR - Customer Service Representative! If you think you're the right fit for this role, fill out our quick initial application today. We're excited to hear from you!Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.