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Email Customer Service Jobs in Missouri (NOW HIRING)

Guitar Center

Customer Service Advisor

Kansas City, MO · On-site

As a Customer Service Advisor, you will be the first point of contact for customer service. You ... email cases, and chat. * Own customer experiences by utilizing existing policy and procedure as ...

Guitar Center

Customer Service Advisor

Kansas City, MO · On-site

As a Customer Service Advisor, you will be the first point of contact for customer service. You ... email cases, and chat. * Own customer experiences by utilizing existing policy and procedure as ...

Guitar Center

Customer Service Advisor

Kansas City, MO · On-site

As a Customer Service Advisor, you will be the first point of contact for customer service. You ... email cases, and chat. * Own customer experiences by utilizing existing policy and procedure as ...

Kim Luxe Travel

Travel Customer Service

Kansas City, MO · On-site

$15.50 - $21.25/hr

Communicate with clients through email, phone, and messaging platforms to answer questions and ... Experienced in customer service (travel, tourism, or hospitality experience is a plus) * Well ...

WESCO International

Representative - Customer Service

Fenton, MO · On-site

$20.61 - $30.92/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Representative - Customer Service As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You ...

New

Wesco

Representative - Customer Service

Maryland Heights, MO

$15.50 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some ...

New

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Email Customer Service information

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are popular job titles related to Email Customer Service jobs in Missouri?

For Email Customer Service jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Missouri look for?

The top searched job categories for Email Customer Service jobs in Missouri are:

What cities in Missouri are hiring for Email Customer Service jobs?

Cities in Missouri with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Missouri as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

Customer Service Advisor

Guitar Center

Kansas City, MO • On-site

Full-time

Re-posted 23 days ago

Guitar Center rating

6.0

Company rating: 6.0 out of 10

Based on 179 frontline employees who took The Breakroom Quiz

373rd of 734 rated retailers

Job description

KEY RESPONSIBILITIES

The Customer Service Advisor position at Guitar Center is an entry level role in our Contact Center for individuals who are passionate about music and excited to begin a career in the music retail industry. In this role, your number one priority is to ensure that every customer feels valued, supported, and completely satisfied with their experience. As a Customer Service Advisor, you will be the first point of contact for customer service. You will help answer questions, provide clear guidance, and support customers as they explore musical instruments and gear. While sales are an important part of the role, understanding customer needs, and creating positive interactions is the primary focus.

Customer Engagement

  • Serve as the first point of contact for customers and provide friendly, professional support through phone, email cases, and chat.
  • Own customer experiences by utilizing existing policy and procedure as well as gear knowledge to resolve customer concerns
  • Use effective and strong communication skills to understand customer needs on a deeper level.
  • Use that gained understanding to partner with the customer and navigate to the most appropriate solution using existing empowerment rights.
  • Delight by building strong connections with customers by aiming for one call resolution and follow-through.

Sales and Revenue Support

  • Support sales goals by using strong communication and product knowledge to create positive and helpful customer interactions.
  • Recommend additional products that fit the customer's interests, focusing on enhancing their overall musical experience and satisfaction.
  • Execute sales transactions, ensuring accuracy and efficiency.

Product Knowledge

  • Build a solid understanding of the musical instruments, gear, and accessories offered at Guitar Center.
  • Stay informed about new products, promotions, and industry trends so you can share accurate and current information with customers.
  • Participate in ongoing training and development sessions to strengthen both product knowledge and customer experience skills.

Digital Engagement

  • Use digital tools and platforms to communicate with customers and highlight product features and benefits.
  • Record customer interaction notes accurately in Salesforce and OMS to ensure strong follow up and service.

Team Collaboration

  • Partner with other team members to share knowledge, learn from one another, and improve the customer experience.
  • Take part in team meetings and contribute to a supportive and positive work environment.

Professional Experience and Requirements

  • Strong communication skills with the ability to build rapport and create positive connections with customers.
  • A customer focused mindset with a commitment to delivering excellent service above all else.
  • Passion for music and a basic understanding of musical instruments and gear.
  • Ability to learn quickly and stay productive in a fast-paced environment.
  • Comfortable using computers and digital communication tools.
  • Education or experience in Music Technology, Audio Production, or Music Business is helpful but not required.
  • Previous experience in sales, service, or retail, especially within the music industry, is a plus.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobarelated requirements

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1a818-735-8800 ext. 2862 or by sending an email torecruiting@guitarcenter.com.

What Guitar Center employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Guitar Center

Sourced by ZipRecruiter

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion. The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Westlake Village, CA, US

Year founded

1964

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