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Senior Customer Service Freight Forwarding Jobs in Rhode Island

Axelon

Customer Service Rep - Senior

Warwick, RI · On-site

$20/hr

Required Skills and Experience: - Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick, RI ...

RI Temps, Inc.

Be Seen First

Customer Service Representative

Providence, RI · On-site

$21/hr

Keep the Customer Service Manager and senior team members informed of significant customer issues and workload concerns. * Recognize when an issue requires escalation and refer it to the appropriate ...

Azelis

Customer Service Representative

Warwick, RI · On-site

$15.75 - $21.25/hr

Customer Service Representative Summary: Process orders from customers in a timely manner, ensuring ... freight and meeting customer specific instructions. * Order Acknowledgement - includes updating ...

Aspen Enterprises LTD

Customer Service Coordinator

Cranston, RI · On-site

$17.75 - $23.25/hr

The Key Account Customer Service Manager will act as the first point of contact to the purchasing ... Involves support & execution of freight and customer claims. * Work with interdepartmental team(s ...

New

Azelis Holding S.A.

Customer Service Representative

Warwick, RI · On-site

$15.75 - $21.25/hr

... service department. Essential Duties and Responsibilities include the following. Other duties may ... freight and meeting customer specific instructions. * Order Acknowledgement - includes updating ...

Azelis Holding S.A.

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

... service department. Essential Duties and Responsibilities include the following. Other duties may ... freight and meeting customer specific instructions. * Order Acknowledgement - includes updating ...

Glenn Inc.

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

... service department. Essential Duties and Responsibilities include the following. Other duties may ... freight and meeting customer specific instructions. * Order Acknowledgement - includes updating ...

Savers Value Village

Customer Service Associate

Warwick, RI · On-site

$14.50 - $20/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... senior executives. We develop around 90% of our training internally, and partner with a variety of ...

Savers/Value Village

Customer Service Associate

Warwick, RI

$14.25 - $19.50/hr

Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the ... senior executives. We develop around 90% of our training internally, and partner with a variety of ...

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Senior Customer Service Freight Forwarding information

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Rhode Island?

The most popular types of Customer Service Freight Forwarding jobs in Rhode Island are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Rhode Island?

For Senior Customer Service Freight Forwarding jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Rhode Island look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Rhode Island are:

What cities in Rhode Island are hiring for Senior Customer Service Freight Forwarding jobs?

Cities in Rhode Island with the most Senior Customer Service Freight Forwarding job openings:

Senior Customer Service Freight Forwarding jobs near you

Senior Customer Service Representative

Axelon

Warwick, RI • On-site

$20/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title

Pay Rate: $20 per hour

Summary

Location: Warwick, RI for training and Nesting

Start Date: 7/20/2026

Work Mode: Transition to more of a work-from-home model after training

8:30am - 5:00pm Monday - Friday EST during training

Post-training hours: 8:00am - 6:00pm EST, flexible shifts

Responsibilities
  • Communicate with customers via telephone using strong communication skills, active listening, and empathy.
  • Drive solutions that best meet the customer's needs.
  • Analyze and resolve complex customer issues such as requests regarding various product aspects, policy provisions, claim status, and basic procedures.
  • Ensure each customer experience is exceptional by leveraging effective listening skills, attention to detail, strong intellectual curiosity, and an honest desire to make a difference.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
  • Support special product and/or service campaigns as needed, or as requested by the customer.
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
  • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Requirements
  • Suggested 2 years of experience in Customer Service. Prior Call Center experience is highly preferred.
  • Must live within one hour commute of Warwick, RI.
  • Experience navigating multiple screens while delivering good customer experience.
  • Strong computer/keyboard skills as well as analytical and problem-solving skills.
  • Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
  • Communicates complex verbal and written concepts with ease.
  • Able to work in a stationary position 75% of the time.
  • Strong home internet connection is required. At least 50 Mbps internet speed. Must connect to the router/modem via a LAN cable.
Preferred Skills
  • High School diploma, GED, some college experience, trade, or professional certification.
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting, and marketing functions.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability through an empathetic communication style.
Axelon logo

About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

Social media

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