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Seasonal Call Center Supervisor Jobs (NOW HIRING)

Modaxo - Elovate

Call Center Supervisor

El Paso, TX · On-site

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Modaxo - Elovate

Call Center Supervisor

El Paso, TX

Call Center Supervisor Department Operations / Customer Support Reports To VP, Operations Location El Paso, TX Travel Minimal FLSA Status Exempt (Salaried) Role Summary The Call Center Supervisor ...

Bestway Rental, Inc.

Call Center Supervisor

Richardson, TX · On-site

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

bestway

Call Center Supervisor

Richardson, TX

$18 - $20/hr

Summary / Objective The Call Center Supervisor plays a critical role in Bestway's culture of caring for our coworkers by supervising the Call Center team in making Culture Calls to new coworkers and ...

Spay Neuter Network

Call Center Supervisor

Crandall, TX · On-site

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

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Seasonal Call Center Supervisor information

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$29.5K

$63.8K

$109.5K

How much do seasonal call center supervisor jobs pay per year?

As of Aug 18, 2026, the average yearly pay for seasonal call center supervisor in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Seasonal Call Center Supervisor vs Call Center Team Lead?

AspectSeasonal Call Center SupervisorCall Center Team Lead
CredentialsCustomer service experience, leadership skillsCustomer service experience, leadership skills
Work EnvironmentTemporary seasonal call centers, high call volume periodsOngoing call center operations, regular shifts
Employer & IndustryRetail, holiday seasons, customer supportCustomer service departments, various industries
Search & Comparison IntentUnderstanding seasonal supervisory rolesComparing leadership roles in call centers

The Seasonal Call Center Supervisor and Call Center Team Lead roles share similar credentials and work environments, focusing on customer service and leadership. The supervisor role is typically temporary, aligned with seasonal peaks, while the team lead position is ongoing. Both roles are essential for managing call center teams, but the supervisor is more focused on overseeing seasonal operations during high-demand periods.

More about Seasonal Call Center Supervisor jobs

What cities are hiring for Seasonal Call Center Supervisor jobs?

Cities with the most Seasonal Call Center Supervisor job openings:

What are the most commonly searched types of Call Center Supervisor jobs?

The most popular types of Call Center Supervisor jobs are:

What states have the most Seasonal Call Center Supervisor jobs?

States with the most job openings for Seasonal Call Center Supervisor jobs include:

What job categories do people searching Seasonal Call Center Supervisor jobs look for?

The top searched job categories for Seasonal Call Center Supervisor jobs are:

Seasonal Call Center Supervisor jobs near you
Infographic showing various Seasonal Call Center Supervisor job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Supervisor

Modaxo - Elovate

El Paso, TX • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
Please enter your job advertisement. If you are using Workday recruitment this is what will be published on the website above the job description. This cannot be formatted with bullet points etc. so please use reader friendly paragraphs.
Job Description:
JOB DESCRIPTION
Call Center Supervisor
Department
Operations / Customer Support
Reports To
VP, Operations
Location
El Paso, TX
Travel
Minimal
FLSA Status
Exempt (Salaried)
Role Summary
The Call Center Supervisor supports the daily operation of Elovate's centralized call center and client help desk. This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or systemic issues to Call Center Management.
Responsibilities
Call Center Operations
  • Supervise the day-to-day activities of Call Center Associates and Help Desk staff to ensure consistent, high-quality service delivery.
  • Monitor real-time queues, call volumes, and ticket flow to support SLA attainment.
  • Support schedule adherence and notify management of coverage risks or volume anomalies.
  • Enforce established standard operating procedures and escalation paths.
  • Act as a first-level escalation point for complex or sensitive customer and client contacts.
  • Ensure team compliance with client contracts, program requirements, and applicable regulations.
Help Desk & Client Support (Tier 1 / Tier 2)
  • Oversee intake, triage, and resolution of Tier 1 support requests.
  • Ensure Tier 2 issues are clearly documented and escalated per defined procedures.
  • Track ticket status and aging, following up to prevent SLA breaches.
  • Coordinate with internal teams (Product, Operations, Field Service) to support timely resolution of client issues.
  • Communicate status updates to management on high-priority or at-risk issues.
Team Supervision & Coaching
  • Provide daily guidance, support, and direction to assigned associates.
  • Conduct routine coaching, side-by-sides, and quality feedback sessions.
  • Reinforce performance expectations tied to SLAs, quality standards, and productivity goals.
  • Assist with onboarding and training of new hires.
  • Escalate performance, attendance, or conduct concerns to management and HR as needed.
Quality Assurance & Performance Monitoring
  • Participate in call, ticket, and interaction quality reviews.
  • Identify individual performance gaps and recommend coaching actions.
  • Ensure associates follow quality and documentation standards consistently.
  • Support calibration efforts and adoption of quality initiatives.
Reporting & Communication
  • Participate in call, ticket, and interaction quality reviews.
  • Identify individual performance gaps and recommend coaching actions.
  • Contribute to supplying call center and help desk performance analysis reports.
  • Surface customer concerns, staffing concerns, or SLA threats early and propose solutions.
  • Provide operational updates to Call Center Management, including volume trends, staffing, issues, and escalations.
  • Document notable incidents, client concerns, or repeat issues.
  • Contribute to operational discussions with data and frontline insights.
Continuous Improvement
  • Contribute to cross-functional initiatives that improve customer and client experience.
  • Contribute and provide feedback to ensure onboarding and learning programs keep pace with growth.
  • Identify recurring issues or workflow inefficiencies and recommend improvements.
  • Support and contribute to rollout of new processes, tools, or program requirements.
  • Reinforce adoption of best practices and procedural updates with the team.

Requirements
  • 2-4 years of experience in a call center or customer support environment.
  • Prior experience in a lead, senior associate, or supervisory role preferred.
  • Strong working knowledge of call center metrics, SLAs, and quality standards.
  • Demonstrated coaching and people-leadership skills.
  • Ability to manage multiple priorities in a fast-paced, performance-driven environment.
  • Proficiency with call center platforms, CRM/ticketing systems, and Microsoft Office.
  • Strong communication, documentation, and problem-solving skills.

Nice to Haves
  • Experience supervising Tier 1-2 support teams or customer help desks.
  • Exposure to government services, public sector programs, compliance-driven environments, or automated traffic enforcement.
  • Familiarity with escalation frameworks and incident management.
  • Experience supporting multi-program or multi-site operations.
  • Familiarity with citation management systems or payment processing platforms.

AI & Technology
Elovate actively embraces AI tools to improve operations and service delivery and encourages the responsible use of AI tools to support daily operations and service quality.
  • Utilize AI-enabled tools for interaction review, documentation assistance, and performance insights as directed.
  • Reinforce team adherence to AI usage standards and escalation guidelines.
  • Provide feedback to management on AI tools' effectiveness and improvement opportunities.
  • Provide feedback to management on AI Tools' effectiveness and improvement opportunities.

About Elovate
Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions - covering speed, red light, school zone, and work zone safety - designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.
Worker Type:
Regular
Number of Openings Available:
1

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