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Rma Associate Jobs (NOW HIRING)

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Rma Associate information

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$10

$19

$33

How much do rma associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for rma associate in the United States is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an RMA Associate, and why are they important?

To excel as an RMA Associate, you need strong organizational skills, attention to detail, and experience with return merchandise authorization processes, typically supported by a high school diploma or equivalent. Familiarity with inventory management systems, ERP software, and basic data entry tools is often required. Effective communication, problem-solving abilities, and customer service orientation help you manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing of returns, minimize errors, and contribute to customer satisfaction and operational efficiency.

What are some common challenges RMA Associates face when processing returns, and how can they be managed?

RMA Associates often encounter challenges such as incomplete customer information, handling high volumes of return requests, and coordinating with multiple departments to resolve issues efficiently. Managing these challenges requires strong attention to detail, effective communication, and familiarity with the company's return policies and inventory systems. Proactively following up with customers, maintaining organized records, and collaborating closely with warehouse and customer service teams can help ensure smooth and timely resolution of return cases.

What is an RMA Associate?

An RMA Associate is a professional responsible for managing the Return Merchandise Authorization (RMA) process within a company. Their main duties include processing customer requests for product returns, coordinating with warehouse and shipping teams, inspecting returned items, and ensuring replacements or refunds are handled efficiently. They also maintain accurate records of returned goods and communicate with customers about the status of their returns. This role is critical in ensuring customer satisfaction and maintaining accurate inventory records.

What is an RMA job?

An RMA Associate is responsible for processing return merchandise authorizations, which involves managing product returns, verifying warranty status, and coordinating with logistics and customer service. The role often requires attention to detail, knowledge of inventory systems, and communication skills to ensure efficient handling of returned items.
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Other

Posted 28 days ago


Job description

The Registered Medication Associate (RMA) role provides high quality care and services to meet the overall needs of residents in a caring, consistent, individualized, and efficient manner. He or she ensures that residents receive comprehensive care and services by assisting them in the administration of medications, in accordance with state licensing and regulatory standards. The Registered Medication Associate is a Culture Ambassador who will model the core values of the company, leading by example, and ensure all team members exemplify the core values of the company.

• We Care About People

• We Do the Right Thing

• We are Passionate, Have Fun, and Celebrate Success

• We Speak Up! It is Our Responsibility

• We Take Ownership and Add Value

• We are Respectful

Qualifications

• This employee must have successfully completed course work and examinations to obtain certification as a Resident Care Associate.

• The RMA must obtain continuing education credits as required by the state to maintain certification as an RMA and must provide evidence of continued certification to the community in a timely and accurate manner.

• The RMA must possess knowledge of safe medication administration techniques and demonstrate this knowledge through a competency skills evaluation.

• CPR and First Aid certified or willing to obtain as per company policy.

• The RMA must understand and practice resident confidentiality.

• The RMA must have the ability to work weekends and flexible hours as needed for resident care and services.

• The RMA must have the ability to show sincere compassion and demonstrate genuine concern for the physical and emotional needs of seniors and their families.

• Must be proficient in basic office equipment, including a personal computer, for the purpose of accomplishing and maintaining a high level of job performance.

• Live out Commonwealth Senior Living’s Noble selling purpose – “We improve the lives of seniors, their families, and each other.”

Areas of Primary Responsibility

• Assists in monitoring and safe delivery of the Medication Management Program.

• Adheres to all established policies and procedures of Commonwealth Senior Living and state regulatory standards when administering medications.

• Administers and accurately records the administration of medications for residents as prescribed by the physician.

• Presents medication to residents and observes ingestion or completion of other application or administration techniques.

• Observes, records, and reports complications, symptoms of adverse actions or side effects of medications and obtains input from the Resident Care Director, as indicated, to ensure the optimum health and safety of the resident.

• Determines and records effectiveness of medications in a timely and accurate manner.

• Documents refusals of medications and reasons why prescribed drugs are not administered as per physician order.

• Stores medications in a safe and accurate manner.

• Monitors medications to ensure adequate accountability measures are taken when medications are ordered, received into the community, administered, and reported off at change of shift.

• Documents on the Daily Shift to Shift Communication Log each shift with resident and medication updates, changes, concerns, and follow up.

• Demonstrates safe handling of controlled substances including appropriate shift counting and reporting of discrepancies or concerns to the Resident Care Director.

• Routinely inspects, cleans, audits, and monitors equipment and supplies to ensure resident safety. Reports any equipment or supply issues to the Resident Care Director for correction or repair.

• Obtains, records, and reports vital signs as indicated during the administration of medications.

• Records and restocks medication inventories, as needed, and requested.

• Re-orders resident medications from pharmacy, as needed, and requested.

• Documents pertinent information in the resident record, completes incident reports as indicated.

• Demonstrates awareness of proper infection control practices by using Universal Precautions and following policies and procedures of the company, including OSHA’s Blood-Borne Pathogen Standard.

• Communicates with residents, staff and others in an accurate and factual manner and seeks clarification from or refers questions to Resident Care Director, when indicated.

• Prioritizes and provides verbal encouragement and support to residents.

• Assist in maintaining a safe and clean environment.

• Maintains a positive and professional demeanor toward residents, families, and associates.

• Participates in and attends all required in-service training and education programs as scheduled.

• Acts as a shift supervisor when appropriate or as directed.

• Maintain regular communication with the Resident Care Director.

• Perform other duties as assigned or as listed in the Resident Care Associate job description. 

Physical/Sensory Requirements

The RMA must be able to lift, stoop, carry, turn, and assist high-risk residents, push medication carts and be willing and able to work a flexible work schedule. The RMA must be able to sit, stand, bend, and move continuously during work hours. Must be able to lift and/or carry 50 to 75 pounds. This position is considered a medium risk for exposure to COVID, as it provides direct care to potential COVID-positive residents.