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Rma Associate Jobs in Kentucky (NOW HIRING)

Isco Industries

Equipment Service Associate

Louisville, KY

$15 - $20.25/hr

This position plays a key role in ensuring efficient handling of McElroy RMA's, supporting customer ... The Equipment Service Associate helps ensure customers receive timely and accurate assistance ...

ISCO Industries

Equipment Service Associate

Louisville, KY · On-site

$15 - $20.25/hr

This position plays a key role in ensuring efficient handling of McElroy RMA's, supporting customer ... The Equipment Service Associate helps ensure customers receive timely and accurate assistance ...

Pomeroy

Asset Disposition Associate I

Hebron, KY

$16 - $21.25/hr

The Asset Recovery Associate I "pre-receives" product into the Brokerage Management System (BMS ... Ability to Read pallet ID's to determine Client and associated RMA #. * Locate item model and ...

Pomeroy Technologies

Asset Disposition Associate I

Hebron, KY · On-site

$16 - $21.25/hr

The Asset Recovery Associate I "pre-receives" product into the Brokerage Management System (BMS ... Ability to Read pallet ID's to determine Client and associated RMA #. * Locate item model and ...

Head and Neck Surgery, Assoc., PSC

Medical Assistant

KY · On-site

$16.75 - $21.50/hr

Qualifications: - Certification from a Medical Assisting Program (MA, RMA, CMA, or CCMA) - Required - Experience working in a busy specialty medical practice - Preferred. What We're Looking For: · ...

Niagara Bottling

Warehouse Associate I (Night Shift)

Hebron, KY · On-site

$15.50 - $18.25/hr

Warehouse Associate I (Night Shift) At Niagara, we're looking for team members who want to be part ... Processes RMA's * Consolidates finished goods storage for maximum storage capabilities * Identifies ...

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Rma Associate information

What are the key skills and qualifications needed to thrive as an RMA Associate, and why are they important?

To excel as an RMA Associate, you need strong organizational skills, attention to detail, and experience with return merchandise authorization processes, typically supported by a high school diploma or equivalent. Familiarity with inventory management systems, ERP software, and basic data entry tools is often required. Effective communication, problem-solving abilities, and customer service orientation help you manage returns efficiently and maintain positive client relationships. These skills ensure accurate processing of returns, minimize errors, and contribute to customer satisfaction and operational efficiency.

Is an Rma Associate a good career choice?

An RMA Associate manages product returns and repairs, often requiring attention to detail and customer service skills. The role can offer opportunities for advancement into logistics, quality assurance, or inventory management, depending on the company. It is typically an entry-level position with steady demand in manufacturing and electronics industries.

What are some common challenges RMA Associates face when processing returns, and how can they be managed?

RMA Associates often encounter challenges such as incomplete customer information, handling high volumes of return requests, and coordinating with multiple departments to resolve issues efficiently. Managing these challenges requires strong attention to detail, effective communication, and familiarity with the company's return policies and inventory systems. Proactively following up with customers, maintaining organized records, and collaborating closely with warehouse and customer service teams can help ensure smooth and timely resolution of return cases.

Is RMA a good place to work?

An RMA Associate role involves processing return merchandise authorizations, often requiring attention to detail and familiarity with inventory management systems. The work environment can vary by company, but it typically offers standard warehouse or office hours and may include opportunities for skill development in logistics and customer service.

What is an RMA Associate?

An RMA Associate is a professional responsible for managing the Return Merchandise Authorization (RMA) process within a company. Their main duties include processing customer requests for product returns, coordinating with warehouse and shipping teams, inspecting returned items, and ensuring replacements or refunds are handled efficiently. They also maintain accurate records of returned goods and communicate with customers about the status of their returns. This role is critical in ensuring customer satisfaction and maintaining accurate inventory records.
What are the most commonly searched types of Rma jobs in Kentucky? The most popular types of Rma jobs in Kentucky are:
Rma Associate jobs near you

Equipment Service Associate

Isco Industries

Louisville, KY

$15 - $20.25/hr

Full-time

Posted 28 days ago

Job description

Position Overview

The Equipment Service Associate role supports ISCO’s Fusion Hotline operations, equipment service processes, and maintenance efforts. This position plays a key role in ensuring efficient handling of McElroy RMA’s, supporting customer needs, and maintaining high service standards across equipment operations.

Primary Responsibilities – Core Functions

- Managing and processing McElroy RMA’s as the primary focus of the role.
- Assisting in covering Fusion Hotline calls, collecting detailed information, and passing it along to hotline mechanics for troubleshooting and resolution.
- Supporting customer damage preparation and quoting, ensuring accuracy and timely communication.
- Assisting with coordination between customers, mechanics, and internal teams to support service operations.

Support & Team Responsibilities

- Serving as a support resource for incoming hotline requests and ensuring proper documentation of calls.
- Helping maintain visibility of service cases and ensuring follow-through on open items.
- Assisting in monitoring RMA status and communicating any updates.
- Supporting general maintenance team operations as needed.

Qualifications of Maintenance Coordinator Trainee

- Prior relatable experience with rental, maintenance, and/or sales; prior experience within ISCO preferred.
- Possess a strong acumen for equipment mechanics.
- Self-motivated, enthusiastic presence in a team environment.
- Strong written and communication skills.
- Professional appearance and work ethic.

Preferred Behaviors

- Team Player: Works well as a member of a group.
- Loyal: Shows firm and constant support to a cause.
- Enthusiastic: Shows intense and eager enjoyment and interest.

Preferred Motivations

- Self-Starter: Inspired to perform without outside help.
- Peer Recognition: Inspired to perform well by the praise of coworkers.
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
- Goal Completion: Inspired to perform well by the completion of tasks.

Customer Impact

This role is a critical part of ISCO’s customer support model. The Equipment Service Associate helps ensure customers receive timely and accurate assistance, contributing to ISCO’s reputation for technical excellence and reliability.

Alignment with Organizational Goals

This position supports ISCO’s commitment to improving customer support operations and enhancing service quality by ensuring efficient processing of RMA’s, accurate communication, and strong operational support across service functions.

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