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Reservations Jobs (NOW HIRING)

EOS Hospitality

Reservations Manager

Harwich, MA

$75K - $85K/hr

Position Overview The Reservations Manager is responsible for managing all aspects of the reservations process, including individual bookings, group blocks, inventory management, and systems ...

The Joule

Reservations Agent

Dallas, TX

$15.75 - $19.75/hr

Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room ...

Dream Golf

Reservations Manager

Nekoosa, WI · On-site

Position Summary The Reservations Manager plays a vital role in delivering thoughtful, high-quality service to Sand Valley guests. This position is responsible for managing the Reservations team to ...

Highgate Hotels

Reservations Agent

Fort Worth, TX

$15.25 - $19.25/hr

Reservations Agent Requisition ID 2026-76546 Category Reservations Job Location US-TX-Fort Worth Property The Crescent Hotel Fort Worth Compensation Type Hourly Highgate Hotels Highgate is a premier ...

Four Seasons Hotels

Reservations Agent

Chicago, IL

$25.43 - $26.93/hr

Reservations & Communications Agent Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as ...

Transdev

Reservations Supervisor

New Carrollton, MD

$24 - $25.50/hr

Reservations Supervisor Transdev is looking for a Reservations Manager to join our team in New Carrollton, MD. We are seeking friendly, customer service-oriented individuals who are dedicated to ...

Troon Golf

Reservations Supervisor

Bend, OR · On-site

$28 - $31/hr

The Reservations Supervisor oversees daily reservation operations to ensure booking accuracy, rate integrity, and exceptional guest service standards. This role audits reservations across all booking ...

Moody Gardens

Reservations Specialist

Galveston, TX · On-site

$15/hr

The Reservations Agent is to answer telephone inquiries in a friendly and courteous manner, and employ sales techniques in order to secure and process reservations for guest accommodations in a ...

New

The Joule

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue ...

Southernmost Beach Resort

Reservations Agent

Key West, FL

$15.75 - $19.75/hr

Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

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How much do reservations jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What are reservations in the context of a job?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

More about Reservations jobs
What cities are hiring for Reservations jobs? Cities with the most Reservations job openings:
What are the most commonly searched types of Reservations jobs? The most popular types of Reservations jobs are:
What states have the most Reservations jobs? States with the most job openings for Reservations jobs include:
What job categories do people searching Reservations jobs look for? The top searched job categories for Reservations jobs are:
Reservations jobs near you
Infographic showing various Reservations job openings in the United States as of May 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.

Reservations Manager

EOS Hospitality

Harwich, MA

$75K - $85K/hr

Full-time

Posted 25 days ago

EOS Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Position Overview

The Reservations Manager is responsible for managing all aspects of the reservations process, including individual bookings, group blocks, inventory management, and systems oversight. This role requires a strong understanding of revenue management principles, exceptional communication skills, and a commitment to accuracy and guest satisfaction.

The ideal candidate has leadership experience, deep familiarity with Opera (PMS), and the ability to cultivate a seamless and personalized reservations experience that supports the resort’s operational and revenue goals.

Key Responsibilities

Reservations Operations & Guest Service

  • Oversee the day-to-day operations of the Reservations department, ensuring timely, accurate, and professional handling of all guest inquiries and bookings
  • Maintain Forbes Five-Star standards in every interaction, providing personalized, anticipatory service
  • Ensure all reservations team members follow established protocols, upsell appropriately, and communicate guest preferences clearly to operational departments

Inventory & Revenue Management

  • Partner closely with the Director of Revenue Management to monitor room availability, rate strategies, and booking pace
  • Manage inventory across all channels, ensuring accuracy and alignment with revenue objectives
  • Assist in forecasting, revenue analysis, and performance reporting as needed

Group Block & Event Support

  • Oversee group room blocks, including setup, monitoring, pickup analysis, and collaboration with the Sales team
  • Ensure group contracts, cutoff dates, and rooming lists are managed with precision and strong communication

System & Process Management

  • Maintain deep working knowledge of Opera and related systems to ensure accurate data entry, configuration, and reporting
  • Work collaboratively with IT and third-party partners to resolve system issues or enhance performance
  • Ensure proper documentation, SOPs, and workflows are in place and followed consistently

Team Leadership & Training

  • Lead, mentor, and support the Reservations team, focusing on accuracy, professionalism, and growth
  • Conduct regular training to ensure team members are knowledgeable about room types, packages, promotions, and resort programming
  • Provide clear performance expectations, feedback, and ongoing development opportunities

Qualifications & Experience

  • Bachelor’s degree in Hospitality Management or related field preferred
  • 3–5 years of reservations or front office experience, ideally in a luxury or Forbes-rated property
  • Prior Opera PMS experience required
  • Strong understanding of revenue management, distribution channels, and hotel inventory strategies
  • Exceptional organizational skills, attention to detail, and ability to manage multiple priorities
  • Strong written and verbal communication skills
  • Ability to lead with poise, professionalism, and a guest-first mindset
  • Proficiency in Microsoft Office and familiarity with CRM, call center software, and digital booking tools
  • Ability to work flexible hours including weekends or holidays during peak periods


Salary Range: $75,000 - $85,000 based on experience and qualifications

Why Wequassett

As Cape Cod’s premier luxury resort, Wequassett delivers timeless hospitality, breathtaking surroundings, and exceptional guest experiences. The Reservations Manager plays a pivotal role in shaping a guest’s first impression, supporting key revenue strategies, and ensuring seamless coordination across departments.

This is an opportunity to lead a high-performing team, refine operational excellence, and contribute to the continued success of a Forbes Five-Star destination.

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