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Airline Reservations Jobs (NOW HIRING)

Hyatt

Airline Specialist

Burlingame, CA · On-site

$29.74/hr

Responsibilities include handling Airline reservations, manifests, welcoming airline crews and check in, billing, and inquires. This person will be the point of contact for all Airline crew guests.

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Airline Reservations information

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$12

$19

$29

How much do airline reservations jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for airline reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What are airline reservations?

Airline reservations are the process of booking and securing seats on a flight for a specific date and route. This can be done directly through an airline's website, via travel agencies, or by calling an airline's reservation center. The reservation process typically includes selecting flights, entering passenger information, and making payment. After the reservation is confirmed, passengers receive a ticket or booking reference to use for check-in and boarding. Airline reservations help ensure travelers have a confirmed spot on the flight and can access important travel details and updates.

What are the key skills and qualifications needed to thrive as an airline reservations agent?

To thrive as an Airline Reservations Agent, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with Global Distribution Systems (GDS) like Amadeus or Sabre and proficiency in reservation software are commonly required. Excellent communication, problem-solving, and patience are important soft skills to handle diverse customer needs and resolve booking issues. These skills ensure efficient booking processes, high customer satisfaction, and smooth airline operations.

What are some common challenges faced in an airline reservations role, and how can they be managed?

Working in airline reservations often involves managing high call volumes, handling last-minute booking changes, and resolving customer concerns under time pressure. Adapting to rapidly changing flight schedules and policies is essential, as is staying calm and professional when customers are upset. Effective communication skills, attention to detail, and familiarity with reservation systems can help manage these challenges. Team collaboration is also important, as agents frequently coordinate with ticketing, customer service, and operations teams to ensure smooth travel experiences for passengers.

What is the difference between Airline Reservations vs Airline Ticketing Agent?

AspectAirline ReservationsAirline Ticketing Agent
CredentialsCustomer service skills, basic computer knowledgeCustomer service skills, computer proficiency, possibly certification
Work EnvironmentCall centers, online platforms, airline officesAirports, airline offices, call centers
Employer & Industry UsageAirlines, travel agencies, online booking platformsAirlines, travel agencies, ticketing offices
Job FocusHandling reservations, managing bookings, customer inquiriesIssuing tickets, fare calculations, assisting with travel documentation

Both roles involve customer interaction and booking processes, but airline reservations primarily focus on managing bookings and inquiries, while airline ticketing agents handle ticket issuance and fare details. They often work together to ensure smooth travel arrangements for customers.

How to be an airline reservations agent?

To become an airline reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Training is often provided by the employer, and familiarity with reservation systems like Sabre or Amadeus is beneficial. Good communication, attention to detail, and the ability to work flexible hours are important for success in this role.
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What cities are hiring for Airline Reservations jobs?

Cities with the most Airline Reservations job openings:

What states have the most Airline Reservations jobs?

States with the most job openings for Airline Reservations jobs include:

Airline Reservations jobs near you
Infographic showing various Airline Reservations job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Temporary. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.

Airline Specialist

Hyatt

Burlingame, CA • On-site

$29.74/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Hyatt Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

23rd of 108 rated hotels

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. 

Airline Specialists provide administrative support for the Front Office Department and maintain reservations for Airline Crew Guests.  Responsibilities include handling Airline reservations, manifests, welcoming airline crews and check in, billing, and inquires.  This person will be the point of contact for all Airline crew guests. The hourly wage for this position is $29.74 per hour.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
  • A true desire to satisfy the needs of others in a fast paced environment with a positive attitude and open mind
  • Refined verbal and written communication skills
  • Address guest concerns and resolve issues promptly
  • Able to work a flexible schedule, including mornings, evenings, weekends, and holidays, in accordance with operational needs
  • Proven ability to prioritize, coordinate and accomplish many tasks with understanding each item's urgency and importance
  • Strong analytical, organization and interpersonal skills
  • Hospitality experience highly preferred
  • Administrative and/or Front Office experience highly preferred
 

What Hyatt Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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