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Airline Reservations Jobs in Indiana (NOW HIRING)

Envoy Air Inc.

Lead, Customer Service Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated ... Complete all necessary arrangements for accommodating passengers with reservations, stand-bys ...

Envoy Air Inc.

Lead, Customer Service Agent

Indianapolis, IN · On-site

$14.75 - $19.75/hr

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated ... Complete all necessary arrangements for accommodating passengers with reservations, stand-bys ...

New

Worldwide Flight Services

$13.50 - $17/hr

Previous experience in an airport, airline, or logistics environment * Knowledge of ticketing, reservations, and fare calculation systems * Experience handling lost and found procedures or baggage ...

Unifi

Airport Passenger Service Agent- FWA

Fort Wayne, IN · On-site

$14.75 - $18.75/hr

We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ... This includes boarding, baggage service, reservations and resolving related complaints and problems.

Unifi

Airport Customer Service Agent PT - EVV

Evansville, IN · On-site

$14.75 - $19.75/hr

We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ... This includes boarding, baggage service, reservations and resolving related complaints and problems.

All JobsAirline Reservations JobsAirline Reservations Jobs in Indiana

Airline Reservations information

See Indiana salary details

$11

$18

$27

How much do airline reservations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for airline reservations in Indiana is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $20.14 per hour, depending on experience, location, and employer.

What are airline reservations?

Airline reservations are the process of booking and securing seats on a flight for a specific date and route. This can be done directly through an airline's website, via travel agencies, or by calling an airline's reservation center. The reservation process typically includes selecting flights, entering passenger information, and making payment. After the reservation is confirmed, passengers receive a ticket or booking reference to use for check-in and boarding. Airline reservations help ensure travelers have a confirmed spot on the flight and can access important travel details and updates.

What are the key skills and qualifications needed to thrive as an airline reservations agent?

To thrive as an Airline Reservations Agent, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with Global Distribution Systems (GDS) like Amadeus or Sabre and proficiency in reservation software are commonly required. Excellent communication, problem-solving, and patience are important soft skills to handle diverse customer needs and resolve booking issues. These skills ensure efficient booking processes, high customer satisfaction, and smooth airline operations.

What are some common challenges faced in an airline reservations role, and how can they be managed?

Working in airline reservations often involves managing high call volumes, handling last-minute booking changes, and resolving customer concerns under time pressure. Adapting to rapidly changing flight schedules and policies is essential, as is staying calm and professional when customers are upset. Effective communication skills, attention to detail, and familiarity with reservation systems can help manage these challenges. Team collaboration is also important, as agents frequently coordinate with ticketing, customer service, and operations teams to ensure smooth travel experiences for passengers.

What is the difference between Airline Reservations vs Airline Ticketing Agent?

AspectAirline ReservationsAirline Ticketing Agent
CredentialsCustomer service skills, basic computer knowledgeCustomer service skills, computer proficiency, possibly certification
Work EnvironmentCall centers, online platforms, airline officesAirports, airline offices, call centers
Employer & Industry UsageAirlines, travel agencies, online booking platformsAirlines, travel agencies, ticketing offices
Job FocusHandling reservations, managing bookings, customer inquiriesIssuing tickets, fare calculations, assisting with travel documentation

Both roles involve customer interaction and booking processes, but airline reservations primarily focus on managing bookings and inquiries, while airline ticketing agents handle ticket issuance and fare details. They often work together to ensure smooth travel arrangements for customers.

How to be an airline reservations agent?

To become an airline reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Training is often provided by the employer, and familiarity with reservation systems like Sabre or Amadeus is beneficial. Good communication, attention to detail, and the ability to work flexible hours are important for success in this role.

What cities in Indiana are hiring for Airline Reservations jobs?

Cities in Indiana with the most Airline Reservations job openings:

Airline Reservations jobs near you
Infographic showing various Airline Reservations job openings in Indiana as of August 2026, with employment types broken down into 75% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,786 per year, or $18.2 per hour.

Airline Support Specialist

Accommodations Plus International

Carmel, IN • On-site

$22 - $24/hr

Full-time

Re-posted 7 days ago

Key responsibilities

  • Process hotel and ground transportation reservations for airline clients.

  • Serve as an on-site liaison with the airline partner, providing support, guidance, and training.

  • Follow up on client requests and transactions to ensure client satisfaction.

Job description

Who We Are
Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.
Our mission is to make layovers simpler and more efficient for crew members-and we bring that to life through deep industry expertise and a practical, results-driven approach.
Today, API's platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.
At API, we're building a culture rooted in succeeding and thriving together. It's a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.
If you're looking to grow your career in a company that values steady progress, real impact, and long-term development, we'd like to meet you!
The Airline Support Specialist supports our airline partner onsite at their office location. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and maintains a strong focus on providing professional, courteous and friendly service to our valued customers.
Position Type and Expected Hours of Work
This is a full-time position working a Thursday through Monday, 4:00 PM to 12:00 AM schedule.
A flexible schedule is required, including availability to work evenings, weekends, and holidays based on business needs and operational requirements. Additional schedule adjustments may be required as needed.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Total customer service to include but not limited to the following:
  • Serve as API's on-site liaison with the airline partner, providing support, guidance and training.
  • Process client requests received from the airline through the API Operations system. Assess all customer needs. All responses must be prompt, well-informed, accurate and professionally executed.
  • Follow-up on all client requests and transactions. All tasks must be fully executed and client satisfaction is critical.
  • Alert supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
  • Negotiate with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
  • Resolve client disagreements in a calm and professional manner. Research and present solutions to satisfy client needs based on facts.
  • Effectively use all available tools and methodology i.e. phone, email, fax and Reservation Systems (ACES, Hotel Express, IHRS) to track and provide solutions to client needs, requests and overall expectations.
  • Adapt to irregular operations (IROPS) to accommodate needs arising from the changing dynamics of airline schedules and unforeseen situations. This includes and is not limited to extended work schedules and serving "On Call" when needed outside of regular working hours.
  • Learn and maintain knowledge of API's call center work methodology and reservation systems to best serve API's clients in the most efficient and professional manner.
  • Achieve a passing score on initial API Operations Agent Training. Maintain currency through annual recurrent training classes. Passing score required to certify completion.

Competencies
  • Knowledge of airline crew scheduling is a strong plus.
  • Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions preferred but not required.
  • Excellent Interpersonal skills.
  • Able to work in a fast paced environment.
  • Great telephone etiquette.
  • Excellent writing skills.
  • Excellent computer skills.
  • Ability to multi task and prioritize.
  • Detail oriented with great organizational skills.
  • Flexible work schedule including availability to work weekends and holidays.
  • Able to work overtime if needed.
  • Second language, preferrable Spanish is a plus.

Required Experience
  • Ability to positively present API in customer facing situations.
  • Customer service background is a plus.
  • Airline/Hotel/Travel experience is a plus.

Compensation
The good faith hourly pay range for this position is $22.00 - $24.00 per hour, commensurate with experience.
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Privacy Statement
API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking "Apply" you agree to Rippling's Terms of Service / User Privacy Notice.

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