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Airline Reservations Jobs (NOW HIRING)

Contour Aviation

Crew Chief- Reservations

Smyrna, TN · Remote

$20 - $25/hr

Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. * Book applicable air itinerary to ensure accurate ...

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Airline Reservations information

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$12

$19

$29

How much do airline reservations jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for airline reservations in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an airline reservations agent?

To thrive as an Airline Reservations Agent, you need strong customer service abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with Global Distribution Systems (GDS) like Amadeus or Sabre and proficiency in reservation software are commonly required. Excellent communication, problem-solving, and patience are important soft skills to handle diverse customer needs and resolve booking issues. These skills ensure efficient booking processes, high customer satisfaction, and smooth airline operations.

What is the difference between Airline Reservations vs Airline Ticketing Agent?

AspectAirline ReservationsAirline Ticketing Agent
CredentialsCustomer service skills, basic computer knowledgeCustomer service skills, computer proficiency, possibly certification
Work EnvironmentCall centers, online platforms, airline officesAirports, airline offices, call centers
Employer & Industry UsageAirlines, travel agencies, online booking platformsAirlines, travel agencies, ticketing offices
Job FocusHandling reservations, managing bookings, customer inquiriesIssuing tickets, fare calculations, assisting with travel documentation

Both roles involve customer interaction and booking processes, but airline reservations primarily focus on managing bookings and inquiries, while airline ticketing agents handle ticket issuance and fare details. They often work together to ensure smooth travel arrangements for customers.

What are airline reservations?

Airline reservations are the process of booking and securing seats on a flight for a specific date and route. This can be done directly through an airline's website, via travel agencies, or by calling an airline's reservation center. The reservation process typically includes selecting flights, entering passenger information, and making payment. After the reservation is confirmed, passengers receive a ticket or booking reference to use for check-in and boarding. Airline reservations help ensure travelers have a confirmed spot on the flight and can access important travel details and updates.

What are some common challenges faced in an airline reservations role, and how can they be managed?

Working in airline reservations often involves managing high call volumes, handling last-minute booking changes, and resolving customer concerns under time pressure. Adapting to rapidly changing flight schedules and policies is essential, as is staying calm and professional when customers are upset. Effective communication skills, attention to detail, and familiarity with reservation systems can help manage these challenges. Team collaboration is also important, as agents frequently coordinate with ticketing, customer service, and operations teams to ensure smooth travel experiences for passengers.
More about Airline Reservations jobs
What cities are hiring for Airline Reservations jobs? Cities with the most Airline Reservations job openings:
What states have the most Airline Reservations jobs? States with the most job openings for Airline Reservations jobs include:
Airline Reservations jobs near you
Infographic showing various Airline Reservations job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Temporary. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.

Airline Customer Service Supervisor for Prestigious International Airline in New Jersey (EWR) $23.25

Hallmark Aviation Services

Newark, NJ • On-site

Full-time

Re-posted 9 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

44th of 65 rated aviation services

Job description


Hallmark Aviation is seeking a professional Airline Supervisor for a Prestigious airline. The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.
DEPARTMENT: Newark, NJ (EWR)
Required Skills
REQUIREMENTS AND SKILLS NEEDED:
  • Excellent LEADERSHIP abilities
  • Excellent ORGANIZATIONAL skills
  • Excellent focus on Customer and Client satisfaction
  • Excellent Critical Thinking Ability and Analytical Skills
  • Minimum 18 Months Airline operational Experience preferred
  • Minimum of Very Good rating on most recent evaluation
  • Able to work under pressure of meeting extreme deadlines
  • Able to communicate effectively, both verbally and in writing
  • Able to solve daily problems and make quick decisions within the operation

(DBC, delays, cancellations, etc.)
  • Thorough knowledge of Airport Operations

(arrivals, departures, ticket counter)
  • Good Knowledge of Airline Reservations
  • Must be flexible and able to promote positive attitudes from subordinates
  • Computer Software (Word & Excel), typing, and ticketing experience
  • Occasional lifting of up to 70 lbs.

Basic Requirements
  • At least 18yrs old, with a High School Diploma or G.E.D.
  • English proficient, other languages may be required
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
  • Reading & comprehension of reference materials, instructions, policies & procedures

CONDITIONS OF EMPLOYMENT WILL BE DISCUSSED DURING THE INTERVIEW PROCESS

What Hallmark Aviation Services employees say

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Benefits

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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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