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Reservations Jobs in Rhode Island (NOW HIRING)

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

The Chanler

Guest Service Agent

Newport, RI · On-site

$15 - $19/hr

Making, modifying, and canceling room reservations, delivering professional and warm pre-arrival/reservations, arrival and departure experiences for all of our guests, as well as extending the same ...

The Chanler

Guest Service Agent

Newport, RI · On-site

$15 - $19/hr

Making, modifying, and canceling room reservations, delivering professional and warm pre- arrival/reservations, arrival and departure experiences for all of our guests, as well as extending the same ...

Navy Exchange

GUEST SERVICE REPRESENTATIVE I Flex

Newport, RI · On-site

$13.50 - $16.50/hr

Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area ...

Coronado Stone

GUEST SERVICE REPRESENTATIVE I Flex

Newport, RI · On-site

$13.50 - $16.50/hr

Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area.

NGIS Newport

GUEST SERVICE REPRESENTATIVE I Flex

Newport, RI · On-site

$13.50 - $16.50/hr

Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area ...

The Chanler

Host

Newport, RI · On-site

$18 - $21/hr

The ideal candidate will be responsible for being the first face of the restaurant, seating guests in a timely manner, helping with room service, and taking restaurant reservations. THE HOUSE The ...

U-Haul

Vanbody Specialist

Warwick, RI · On-site

Location: 1689 Post Rd, Warwick, Rhode Island 02888 United States of America Van Body Specialist Ready to rev up your career? Are you a skilled technician interested in a rewarding career in a ...

U-Haul

Vanbody Specialist

Warwick, RI

Location: 1689 Post Rd, Warwick, Rhode Island 02888 United States of America Van Body Specialist Ready to rev up your career? Are you a skilled technician interested in a rewarding career in a ...

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All JobsReservations JobsReservations Jobs in Rhode Island

Reservations information

See Rhode Island salary details

$11

$18

$28

How much do reservations jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for reservations in Rhode Island is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a reservations agent?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What is a reservations agent?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

What are popular job titles related to Reservations jobs in Rhode Island? For Reservations jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Reservations jobs in Rhode Island look for? The top searched job categories for Reservations jobs in Rhode Island are:
Reservations jobs near you
Infographic showing various Reservations job openings in Rhode Island as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,888 per year, or $18.7 per hour.

Reservations Agent

Gurney's Inn Resort & Spa

Newport, RI

$19.80/hr

Full-time

Medical, Dental, Vision, PTO

Posted 27 days ago

Job description

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
Gurney’s Montauk Resort & Seawater Spa is seeking a detail-oriented and customer-focused Reservations Agent to join our team for the summer season. In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for luxury hospitality.

Location:

Newport, Rhode Island

 

Key Responsibilities:

  • Capture sales from incoming reservation calls and coordinate details of each reservation.
  • Accurately convey room types, pricing, and availability to guests.
  • Complete internal reservation forms and maintain accurate records.
  • Run daily reports for the Reservations department.
  • Answer general reservation inquiries via phone and email, retrieve and distribute mail.
  • Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted bookings.
  • Greet guests in a warm and professional manner, ensuring all interactions meet Forbes-level hospitality standards.
  • Handle guest complaints and inquiries in accordance with Gurney’s Resorts' policies, ensuring resolutions that uphold the guest experience.

Qualifications:

  • Previous experience in customer service
  • High School Diploma or G.E.D
  • Ability to communicate effectively and professionally
  • Must be fluent in English
  • Must be available to work a flexible schedule (8-hour shift)

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional walking, standing, and reaching to access files or office materials.
  • Ability to lift up to 15 pounds as needed.
  • Must be able to wear a headset for extended periods while handling phone calls.

Pay Range and Compensation Package:

  • $19.80 per hour.
  • Comprehensive health, dental, and vision insurance for full-time, year-round employees.
  • Paid Vacation (10 days) plus Accrued Personal-Sick-Holiday time (88 hours).
  • 30% Employee discounts on accommodation, dining, and spa services.

Apply