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Reservations Jobs in Rhode Island (NOW HIRING)

Hotel Viking Newport

Group Rooms Coordinator

Newport, RI · On-site

$22/hr

You'll handle room blocks, reservations, and guest details with precision and care, providing exceptional service that reflects our commitment to excellence. The ideal candidate thrives in a fast ...

Fairmont

Front Desk Agent

Westerly, RI · On-site

$60K - $65K/yr

Manage reservations: online, phone, and walk-in; confirm, modify or cancel as necessary * Respond to guest inquiries, concerns or complaints; escalate as needed * Provide information about local ...

The Chanler

Host

Newport, RI · On-site

$18 - $21/hr

You will welcome and assist guests, manage dining reservations, coordinate room service orders, and work closely with the restaurant team to ensure every guest feels recognized, valued, and well ...

Grove Bay Hospitality Group

Host

Warwick, RI · On-site

$16.50/hr

Helping guests with reservations and guiding them to their table * Giving guests accurate wait time estimates and seating them in the waiting area * Providing customers with menus and answering any ...

Grove Bay Hospitality Group

Host

Warwick, RI · On-site

$16.50/hr

Helping guests with reservations and guiding them to their table * Giving guests accurate wait time estimates and seating them in the waiting area * Providing customers with menus and answering any ...

Gracie's

Host

Providence, RI · On-site

$4/hr

Answering phones, taking reservations, accommodating guest requests, taking messages, and directing guests to the appropriate department. * Suggesting enhancements such as flowers, cakes, or macarons ...

Pleasant View Inn

Front Desk Agent

Westerly, RI · On-site

$14.25 - $18.25/hr

Make and confirm reservations. * * Record guest comments or complaints, referring customers to managers as necessary. * * Advise housekeeping staff when rooms have been vacated and are ready for ...

U-Haul

Vanbody Specialist

Warwick, RI · On-site

Location: 1689 Post Rd, Warwick, Rhode Island 02888 United States of America Van Body Specialist Ready to rev up your career? Are you a skilled technician interested in a rewarding career in a ...

Grove Bay Hospitality Group

Host

Warwick, RI · On-site

$16.50/hr

Helping guests with reservations and guiding them to their table * Giving guests accurate wait time estimates and seating them in the waiting area * Providing customers with menus and answering any ...

The Cheesecake Factory

Host

Providence, RI · On-site

$16 - $17/hr

As a Host, your warm, friendly, welcoming personality will shine while greeting and seating guests, managing the waitlist, and accommodating reservations. When we're on a wait, you'll quote accurate ...

Omni Hotels

Front Office - Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. * Ensure release of any Company, hotel ...

Omni Hotels & Resorts

Front Office - Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. * Ensure release of any Company, hotel ...

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All JobsReservations JobsReservations Jobs in Rhode Island

Reservations information

See Rhode Island salary details

$11

$18

$28

How much do reservations jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for reservations in Rhode Island is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.72 per hour, depending on experience, location, and employer.

What is a reservations agent?

Reservations, as a job title, typically refer to professionals who handle the booking and management of services such as hotel rooms, flights, car rentals, or restaurant tables. Their responsibilities include assisting customers with inquiries, processing bookings, updating reservation systems, and sometimes handling cancellations or special requests. Reservations staff often work in hospitality, travel, or related industries and are essential for ensuring a smooth and efficient booking experience for guests or clients.

What are the key skills and qualifications needed to thrive as a reservations agent?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems (like OPERA or Amadeus), booking platforms, and office software is commonly required. Excellent communication, problem-solving abilities, and a calm, courteous demeanor help you stand out in this role. These skills ensure accurate bookings, satisfied customers, and efficient handling of inquiries in a fast-paced hospitality environment.

What are some common challenges faced by reservations agents, and how can they be overcome?

Reservations agents often encounter challenges such as managing high call volumes during peak times, handling last-minute booking changes, and addressing customer concerns promptly. To overcome these, strong organizational skills and familiarity with booking software are essential. Effective communication and patience are also key, as agents must frequently collaborate with other departments, such as sales and front desk teams, to ensure smooth guest experiences. Continuous training and staying updated on property offerings can further enhance problem-solving abilities.

What is the difference between Reservations vs Customer Service Representative?

AspectReservationsCustomer Service Representative
CredentialsHigh school diploma; some roles may require hospitality certificationsHigh school diploma; customer service training often preferred
Work EnvironmentHotels, airlines, travel agenciesCall centers, retail, corporate offices
Industry UsageTravel, hospitality, airline industriesVarious sectors including retail, telecom, finance
Primary FocusBooking and managing reservationsAssisting customers with inquiries and issues

Reservations specialists focus on booking and managing reservations within the travel and hospitality industries, while Customer Service Representatives handle a broader range of customer inquiries across multiple sectors. Both roles require strong communication skills but differ in their specific responsibilities and work environments.

How to become a reservations agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Experience with reservation systems like Sabre or Amadeus is often preferred, and some employers provide on-the-job training. Good communication, organization, and the ability to work flexible hours are also important for this role.

What are popular job titles related to Reservations jobs in Rhode Island?

For Reservations jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Reservations jobs in Rhode Island look for?

The top searched job categories for Reservations jobs in Rhode Island are:

Reservations jobs near you
Infographic showing various Reservations job openings in Rhode Island as of September 2026, with employment types broken down into 69% Full Time, 30% Part Time, and 1% Temporary. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,888 per year, or $18.7 per hour.

Group Rooms Coordinator

Newport, RI • On-site

Hotel Viking Newport
See more jobs at Hotel Viking Newportexternal

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Property Description
Hotel Viking, located in the heart of Newport, Rhode Island, is seeking talented individuals to join our team. As a historic and luxurious property offering unparalleled hospitality, Hotel Viking is the perfect place to further your career in the hospitality industry. With its breathtaking views, elegant accommodations, and exceptional service, Hotel Viking has been a renowned destination for discerning travelers since 1926. As an employee, you will have the opportunity to work in a vibrant and dynamic environment where you can showcase your skills and expertise. Join our team and be part of a legacy of excellence at Hotel Viking, where we strive to create unforgettable experiences for our guests. Apply today to be a part of our prestigious team!
Overview
Join Our Team as a Reservation Group Coordinator!
Are you detail-oriented, organized, and passionate about delivering exceptional guest experiences? We're looking for a Reservation Group Coordinator to join our dynamic hospitality team! In this pivotal role, you'll be the key connection between our sales, events, and front office teams-ensuring every group reservation runs smoothly from start to finish.
You'll handle room blocks, reservations, and guest details with precision and care, providing exceptional service that reflects our commitment to excellence. The ideal candidate thrives in a fast-paced environment, communicates effortlessly with clients and colleagues, and takes pride in accuracy and efficiency. If you're ready to grow your hospitality career and play a critical role in creating memorable stays, we'd love to have you on board!
Key Responsibilities:
  • Manage group rooming lists, reservations, and billing details.
  • Communicate with clients and internal departments to ensure flawless group experiences.
  • Process group changes, cancellations, and special requests.
  • Monitor inventory to optimize room block utilization.
  • Prepare and distribute reports for group status and pick-up.
  • Maintain accurate records in the property management system.
  • Provide exceptional customer service to internal and external guests.
  • Support the Reservations and Sales teams as needed.

Qualifications
  • Previous hotel or reservations experience preferred.
  • Strong organizational and multitasking skills.
  • Excellent written and verbal communication abilities.
  • High attention to detail and accuracy.
  • Proficiency with Microsoft Office and property management systems (Opera or similar).
  • Ability to work collaboratively across departments.
  • Strong customer service mindset and professional demeanor.
  • Bachelor's degree or equivalent hospitality experience preferred.

Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range
USD $22.00 - USD $22.00 /Hr.

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