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Reservations Associate Jobs (NOW HIRING)

Canyon Ranch

Reservations Sales Consultant

Tucson, AZ · On-site

$13 - $16.75/hr

Answers all incoming reservations calls for Tucson, Lenox and Woodside properties and promotes ... Highschool dipolma required, associate degree or two year equivalent specialized training required.

Benchmark

$15.75 - $19.75/hr

Join our Reservations team as an Overnight Reservations Agent. Our employees are Experience ... Learn and grow with a company that values its associates Why OKANA: * Competitive wages * People ...

Schulte

Full Time - Reservations Agent

Plymouth, MI · On-site

$15.25 - $19/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Responsible for taking reservations and accurately inputting into the computer system. * Answer ...

Marriott International

Reservations Supervisor

Kahuku, HI · On-site

$28.67 - $35.84/hr

Review and implement new Reservations procedures. Process all reservation requests, changes, and ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Compass Group

RESERVATIONS COORDINATOR

Minneapolis, MN · On-site

$24 - $24.50/hr

The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients ... Modifies reservations as needed/and or requested by Connections customers * Processes cancellations ...

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Reservations Associate information

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How much do reservations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for reservations associate in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What cities are hiring for Reservations Associate jobs?

Cities with the most Reservations Associate job openings:

What are the most commonly searched types of Reservations jobs?

The most popular types of Reservations jobs are:

What states have the most Reservations Associate jobs?

States with the most job openings for Reservations Associate jobs include:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Sales Agent - Part-time

Black Desert Resort

Ivins, UT • On-site

$18/hr

Part-time

Medical, Retirement

Posted 9 days ago

Job description

Overview
Black Desert Resort, located among the dramatic red rocks and lava fields of Southern Utah, is an ultra-premium destination offering luxury accommodations, championship golf, exceptional dining, spa and wellness experiences, outdoor recreation, and curated resort programming.
The Reservations Sales team serves as one of the first and most important connections guests have with Black Desert Resort. Through personalized service, thoughtful recommendations, and a strong understanding of the complete resort experience, Reservations Sales Agents transform guest inquiries into memorable stays while maximizing revenue opportunities for the resort.
Job Summary
The Reservations Sales Agent is responsible for creating an exceptional first impression of Black Desert Resort while converting guest inquiries into reservations and maximizing revenue through consultative selling, upselling, and personalized recommendations.
This position is an evolution of the traditional Reservations Agent role, with an increased focus on sales performance, revenue generation, resort knowledge, and experience curation. Reservations Sales Agents are expected to move beyond simply processing reservations by understanding each guest's reason for travel, anticipating their needs, recommending the appropriate accommodations and experiences, and confidently closing the sale.
The Reservations Sales Agent serves as a knowledgeable resort ambassador, connecting guests with accommodations, dining, golf, spa, recreation, and other resort experiences while delivering warm, effortless, and personalized hospitality throughout the booking process.
Job Specifications
Onsite: Black Desert Resort
Shift & Schedule Availability: Year-Round / Part-Time
Compensation: $18.00 per hour base wage plus incentive opportunities, with total hourly earnings of up to $30.00 per hour based on qualifying sales performance and the terms of the Reservations Sales Incentive Program.
Why Join Us
  • Serve as one of the first ambassadors guests encounter when discovering Black Desert Resort.
  • Earn additional compensation through the Reservations Sales Incentive Program based on qualifying sales performance.
  • Comprehensive benefits for eligible associates including health insurance, 401(k) with company match, employee dining, resort discounts, and other applicable benefits.
  • Opportunities for professional development and advancement within Reservations, Revenue, Sales, Rooms, and resort operations.

Responsibilities
Key Responsibilities Including But Not Limited To
  • Respond to inbound reservation inquiries by telephone, email, and other communication channels with warmth, professionalism, and urgency.
  • Convert guest inquiries into confirmed reservations by utilizing consultative selling techniques and confidently asking for the sale.
  • Identify each guest's travel purpose, preferences, interests, and priorities to recommend accommodations and experiences that best meet their needs.
  • Maximize room revenue through strategic upselling of room categories, suites, premium accommodations, packages, length of stay, and other qualifying opportunities.
  • Promote and sell resort experiences including dining, golf, spa, recreation, transportation, special events, packages, and programming when appropriate.
  • Maintain comprehensive knowledge of resort accommodations, room categories, rates, packages, promotions, amenities, restaurants, golf, spa, recreation, and resort programming.
  • Accurately create, modify, and cancel reservations while ensuring guest profiles, preferences, special requests, payment information, and reservation details are properly documented.
  • Explain rates, deposits, cancellation policies, packages, resort offerings, and reservation terms clearly and accurately.
  • Personalize guest interactions by recognizing opportunities to celebrate birthdays, anniversaries, special occasions, and other meaningful travel moments.
  • Meet established sales, conversion, revenue, quality, and productivity expectations.
  • Participate in ongoing sales coaching, call reviews, training, resort familiarization, and product knowledge development.
  • Maintain accurate documentation required for incentive compensation and follow all Reservations Sales Incentive Program requirements.
  • Collaborate with Front Office, Concierge, Revenue Management, Sales, Golf, Spa, Food & Beverage, Recreation, and other resort departments to fulfill guest requests and ensure seamless arrival experiences.
  • Resolve reservation concerns professionally and escalate complex guest or system issues when appropriate.
  • Protect guest privacy and payment information while following all resort security, PCI, and reservation procedures.
  • Perform other duties as assigned.

Qualifications
Preferred Qualifications and Skills
  • Previous reservations, hospitality, luxury retail, call center, inside sales, or customer service experience preferred.
  • Previous luxury hotel or resort experience strongly preferred.
  • Demonstrated sales ability with confidence recommending products, upgrading experiences, and closing sales.
  • Strong verbal and written communication skills with a warm, polished, and engaging communication style.
  • Genuine interest in learning the complete Black Desert Resort experience and sharing that knowledge with guests.
  • Strong listening skills with the ability to uncover guest needs and personalize recommendations.
  • Ability to balance sales performance with authentic hospitality and guest trust.
  • Strong attention to detail and ability to accurately manage reservation and payment information.
  • Ability to multitask across reservation systems, guest profiles, email, telephone, and resort information resources.
  • Experience with hotel property management, central reservations, CRM, or related hospitality systems preferred.
  • Ability to remain composed, professional, and solutions-focused during high call volumes and challenging guest interactions.
  • Strong teamwork, reliability, accountability, and willingness to receive coaching and feedback.
  • Ability to consistently meet established performance and quality standards.

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