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Reservations Associate Jobs (NOW HIRING)

The Ivy Hotel

Reservations Agent

Baltimore, MD

$16 - $19.75/hr

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is ... Associate Degree or higher * Must be available to work weekends and holidays - May be required to ...

New

Nemacolin

Reservations Experience Agent

Farmington, PA · On-site

$30/hr

Associate team members from a wide range of experiences come together to create something ... reservations, jobs near me) Equal Opportunity Employer This employer is required to notify all ...

Schulte

Full Time - Reservations Agent

Plymouth, MI · On-site

$15.25 - $19/hr

Reservations Agent Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Relais & Châteaux

Reservations Agent

Baltimore, MD

$16 - $19.75/hr

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is ... Associate Degree or higher * Must be available to work weekends and holidays - May be required to ...

New

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

Associate Degree or higher * Must be available to work weekends and holidays - May be required to ... Prior experience as a front desk/reservations agent * Property Management Software (PMS) knowledge.

New

Relais & Châteaux

Reservations Agent

Baltimore, MD · On-site

$16 - $19.75/hr

Associate Degree or higher * Must be available to work weekends and holidays - May be required to ... Prior experience as a front desk/reservations agent * Property Management Software (PMS) knowledge.

Crescent Services

Reservations Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

More than that, we know our Associates are the shining stars of what we do! We understand what it ... Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms ...

Canyon Ranch

Reservations Sales Consultant

Tucson, AZ · On-site

$13 - $16.75/hr

Answers all incoming reservations calls for Tucson, Lenox and Woodside properties and promotes ... Highschool dipolma required, associate degree or two year equivalent specialized training required.

Crescent Hotels & Resorts LLC

Reservations Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

More than that, we know our Associates are the shining stars of what we do! We understand what it ... Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms ...

Crescent Hotels & Resorts

Reservations Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

More than that, we know our Associates are the shining stars of what we do! We understand what it ... Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms ...

Schulte

Full Time - Reservations Agent

Plymouth, MI · On-site

$15.25 - $19/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Responsible for taking reservations and accurately inputting into the computer system. * Answer ...

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Reservations Associate information

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How much do reservations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for reservations associate in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What cities are hiring for Reservations Associate jobs? Cities with the most Reservations Associate job openings:
What are the most commonly searched types of Reservations jobs? The most popular types of Reservations jobs are:
What states have the most Reservations Associate jobs? States with the most job openings for Reservations Associate jobs include:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

The Ivy Hotel

Baltimore, MD

$16 - $19.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Job Description

The Ivy Hotel is in search of a Reservations Agent to join our growing team. The ideal candidate is a proven team player with previous customer service experience, preferably within the hotel industry. Candidate must have excellent computer and communication skills in English (bi-lingual/multilingual is a plus). The candidate must be detail-oriented, service-oriented, able to multitask, and sell all aspects of the hotel (Rooms, Restaurant, Spa, Meeting space).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assures that the reservations desk is covered and maintained at all times

  • Welcomes guests upon arrival in an efficient and friendly manner, using guest name whenever possible, and arrange for luggage to be delivered to in a timely manner

  • Utilizes a variety of computer systems to create or edit reservations, run daily reports, monitor room rates and availability

  • Reviews arrivals and departures for guest preferences and works closely with other departments (Front Office, Kitchen, Housekeeping, Maintenance and Valet) to ensure perfect customer service & satisfaction

  • Handles all guest interactions and responds to guest requests (in person, by phone or email) with the highest level of hospitality and professionalism

  • Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and accommodates special requests whenever possible

  • Performs courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up where necessary

  • Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services. Settles bill accurately through credit card or cash transaction.

  • Maintains a balanced bank assigned by the hotel, and reconciles all transactions at the close of each shift

  • Processes all external and internal calls either by redirecting calls or assisting the caller

  • Understands the hotel identity, and upholds all service procedures and communication standards as outlined by The Ivy Standard Operating Procedures

  • Works harmoniously and professionally with co-workers, supervisors and managers - assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Room Service, Maintenance and Housekeeping departments

  • Handle and distribute faxes, voice messages and written messages for personnel and hotel guests

Qualifications

Required:

  • Previous customer related experience an asset

  • Associate Degree or higher

  • Must be available to work weekends and holidays - May be required to work varying schedules to reflect the business needs of the hotel.

  • Must possess outstanding guest services skills and sophisticated verbal communication skills

  • Proof of eligibility to work in the United States is required

  • Must have basic computer skills and general knowledge of Microsoft Office

  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Desirable:

  • Prior experience as a front desk/reservations agent

  • Property Management Software (PMS) knowledge.

  • Hospitality degree

  • Fluency in one of the following languages: Spanish, French, Italian, Japanese, Mandarin, German or Arabic


Additional Information

Benefits:

  • Paid Vacation and Holidays

  • Medical and Dental Insurance

  • Short and Long Term Disability Insurance

  • Basic and Optional Life Insurance

  • Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws.