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Reservations Associate Jobs in Phoenix, AZ (NOW HIRING)

Benchmark

Reservation Agent - Hotel Valley Ho

Scottsdale, AZ · On-site

$16 - $20.25/hr

  • Retirement

We are committed to creating an environment where associates are respected, supported, and ... We are looking for a highly engaging, customer focused individual to join our Reservations team as ...

Pacifichospitality

Reservation Agent

Phoenix, AZ

$16 - $19.75/hr

Manage guest reservations, pre-arrival experiences, and special requests to uphold the resort ... Knowledge of the English language to effectively communicate with guests, associates, and vendors.

Pacific Hospitality Group

Reservation Agent

Phoenix, AZ · On-site

$16 - $19.75/hr

Manage guest reservations, pre-arrival experiences, and special requests to uphold the resort ... Knowledge of the English language to effectively communicate with guests, associates, and vendors.

Pacific Hospitality Group

Reservation Agent

Phoenix, AZ · On-site

$16 - $19.75/hr

Manage guest reservations, pre-arrival experiences, and special requests to uphold the resort ... Knowledge of the English language to effectively communicate with guests, associates, and vendors.

Roberts Resorts

Front Desk Associate - Seasonal

El Mirage, AZ · On-site

$13.25 - $17/hr

  • Vision

  • PTO

Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately * Provide assistance and respond to queries via online chat to enhance customer ...

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All JobsReservations Associate JobsReservations Associate Jobs in Phoenix, AZ

Reservations Associate information

See Phoenix, AZ salary details

$10

$17

$22

How much do reservations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for reservations associate in Phoenix, AZ is $17.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What are the most commonly searched types of Reservations jobs in Phoenix, AZ? The most popular types of Reservations jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Reservations Associate jobs? Cities near Phoenix, AZ with the most Reservations Associate job openings:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,027 per year, or $17.3 per hour.

Reservations Agent (Full-Time) - Arizona Biltmore

Benchmark

Phoenix, AZ • On-site

$16 - $19.75/hr

Full-time

Posted 16 days ago

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.


At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.


Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The iconic Arizona Biltmoreis located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 millionrestoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/cafe, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is aLXR Hotel & Resortby Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefitshere. Want to learn more about Arizona Biltmore? Hotel Website, Instagram,Facebook

What you will have an opportunity to do:

As a Reservations Agent, you would be responsible for, but not limited to, the following duties:

  • Answer all reservations telephone calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assist other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.

  • Assist with group blocks including communicating with internal/external clients, inputting of reservations. Reviews pick up.

  • Assist HRCC with questions, problems or concerns that arise concerning reservations made at the hotel.

  • Maintain suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.

  • Review advance deposit reservations and make corrections as needed.

This is a full-time position, the ideal candidate must have Saturday and Sunday availability.

What are we looking for?

  • Must be available to work a flexible schedule to include nights, weekends and holidays

  • High school diploma or equivalent

  • Previous hotel or resort experience preferred

  • A strong desire to make an impact on other people

  • An outgoing and engaging personality

  • Computer skills

  • Excellent verbal and written communication skills

  • Ability to work in a fast-paced setting

  • Bilingual in English and Spanish preferred

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

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