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Reservations Associate Jobs in Baraboo, WI (NOW HIRING)

whri

Guest Services Associate

Wisconsin Dells, WI · On-site

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests ... reservations, and presenting statement to and collecting payments from departing guests. This is a ...

whri

Guest Services Associate

Wisconsin Dells, WI

$13.50 - $16.50/hr

The Guest Services Associate position is responsible for registering and assigning rooms to guests ... reservations, and presenting statement to and collecting payments from departing guests. This is a ...

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Reservations Associate information

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How much do reservations associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for reservations associate in Baraboo, WI is $16.50, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.17 per hour, depending on experience, location, and employer.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What are the most commonly searched types of Reservations jobs in Baraboo, WI?

The most popular types of Reservations jobs in Baraboo, WI are:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Baraboo, WI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,320 per year, or $16.5 per hour.

Reservations/Customer Service

Chula Vista Resort

Wisconsin Dells, WI • On-site

$14.75 - $18.50/hr

Other

Re-posted 15 days ago

Job description

Reservations/Customer Service

Chula Vista Resort - Wisconsin Dells, WI 53965

Position Type Full Time

Reservations

Open availability required. Empowered to create that first personal positive impression to guests when first calling Chula Vista Resort; giving the guests the most accurate, friendly, and highest level of guest satisfaction. Reservation Agent will fulfill the related goals and objectives of the resort while displaying hospitality and professionalism at all times taking pride in representing Chula Vista Resort.

Essential job functions:

  • Take all reservations in accordance with the standard operating procedures and policies. Stating and explaining clear and concise information with regards to room styles, rates, hours, seasonal activities, packages, and with answering any other inquiries the guest may have.
  • Demonstrate a working knowledge when answering phones, selling only the services which we offer, and providing a true picture of what the guest should expect from our property.
  • Create the highest guest satisfaction possible by having a clean, organized, well stocked work area. Perform and complete other assigned duties.
  • Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
  • Display a calm and attentive approach in solving problems and handling difficult situations, collecting information and sincerely helping to resolve them.
  • Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis.
Qualifications

Education required- High school diploma

Experience required- no experience necessary- will train the right candidate. Preferred- 1 to 2 years experience in a call center/guest service environment.

Skills, knowledge, abilities: The ability to work with other people effectively and with other staff positions is important. Must be trainable and take instruction to learn position. Have a good attitude toward job as well as guests. Computer and organizational skills are required and strong communication skills are a must. Must always be polite with the best guest interest in mind.

Physical requirements:

*Must be able to lift 20 lbs. Body positions- Sitting, standing for extended periods of time. Body senses- Have full use of eyes and ears, full power of speech. Body movements- Walking, turning head and torso, bending arms, wrists, and fingers.

Mental requirements:

Mathematics- Must be able to do routine math calculations.

Language- Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with guests, vendors, and company staff.

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