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Reservations Associate Jobs in Michigan (NOW HIRING)

Schulte

Full Time - Reservations Agent

Plymouth, MI · On-site

$15.25 - $19/hr

Reservations Agent Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Schulte

Full Time - Reservations Agent

Plymouth, MI · On-site

$15.25 - $19/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Responsible for taking reservations and accurately inputting into the computer system. * Answer ...

Sage Hospitality

Part-Time Reservation Agent

Detroit, MI · On-site

$14.75 - $18.25/hr

... associates alike. The world's first Shinola Hotel is Detroit's new living room. What started as a ... Use selling techniques to make reservations that support the properties selling strategies.

Sage Hospitality

Part-Time Reservation Agent

Detroit, MI · On-site

$15.75 - $19.75/hr

... associates alike. The world's first Shinola Hotel is Detroit's new living room. What started as a ... Use selling techniques to make reservations that support the properties selling strategies.

M1 Concourse LLC

X Center Store Associate

Pontiac, MI · On-site

$15 - $17.25/hr

Job Summary The X Center Store Associate is responsible for delivering an exceptional retail ... Assists with guest check-ins, admissions, reservations and simulator scheduling as needed.

M1 Concourse LLC

X Center Store Associate

Pontiac, MI · On-site

$15 - $17.25/hr

Job Summary The X Center Store Associate is responsible for delivering an exceptional retail ... Assists with guest check-ins, admissions, reservations and simulator scheduling as needed.

M1 Concourse LLC

X Center Store Associate

Pontiac, MI · On-site

$15 - $17.25/hr

Employee discounts Job Summary The X Center Store Associate is responsible for delivering an ... Assists with guest check-ins, admissions, reservations and simulator scheduling as needed.

Schulte

Part Time - Golf Shop Associate

Plymouth, MI · On-site

... golf reservations Answering phone calls, taking messages, making golf reservations Ensure ... Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time ...

PetSmart

PetsHotel Associate

Troy, MI

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

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Reservations Associate information

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Full Time - Reservations Agent

Schulte

Plymouth, MI • On-site

$15.25 - $19/hr

Other

Medical, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Reservations Agent

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Agent to join our team at Saint Johns Resort! Schulte Hospitality Group is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Hospitality Group, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Hospitality Group provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

  • Work Today, Get Paid today, with Daily Pay!
  • Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
  • Multiple Health Insurance and Life Insurance options
  • 401k Plan + Company Match
  • Paid Parental Leave
  • Paid Time Off
  • Holiday Pay
  • Pet Insurance
  • Employee Assistance Program
  • Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

JOB DUTIES AND RESPONSIBILITIES

  • Responsible for taking reservations and accurately inputting into the computer system.
  • Answer inquiries of room rates, outlets and room locations.
  • Interact with Group Rooms Coordinator on bookings.
  • Activate "manual system" in the event of system downtime.
  • Keep up to date with knowledge of phone system.
  • Handle all guests' special requests in a professional manner.
  • Post advance deposits and keep accurate records of deposits.
  • Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
  • Perform various other duties as assigned

EDUCATION AND EXPERIENCE

  • Minimum of High School education
  • Six (6) months prior reservations or front office experience required in a full-service hotel or related
  • Prior experience with Opera PMS is desired.

KNOWLEDGE, SKILLS AND ABILITIES

  • Strong knowledge and ability to use the Microsoft Office
  • Strong working knowledge of Opera PMS
  • Ability to maintain consistency, diplomacy and tact in difficult or challenging situations
  • Ability to follow detailed record-keeping procedures that involve intense administration and attention to detail
  • Ability to make independent decisions
  • Ability to make quick and efficient decisions to benefit the team and guest
  • Ability to use a moderately complex computer system and troubleshoot software problems

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. This position is tipped eligible. Specific compensation and benefit details will be discussed during the interview process. *Schulte Hospitality Group is an Equal Opportunity Employer.

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About Schulte

Sourced by ZipRecruiter

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Social media

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