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Reservations Associate Jobs in Michigan (NOW HIRING)

TOCA Football

Lead Experience Associate

Wixom, MI · On-site

$36K - $43K/yr

Lead Experience Associate Location: Wixom, MI Report To: General Manager Hours Required ... Handle check-ins, reservations, and event logistics * Crush your open/close checklist daily * Work ...

AEG

Lead Experience Associate

Wixom, MI · On-site

$36K - $43K/yr

Lead Experience Associate Location: Wixom, MI Report To: General Manager Hours Required ... Handle check-ins, reservations, and event logistics * Crush your open/close checklist daily * Work ...

Concord Hospitality

Restaurant Host/Hostess

Novi, MI · On-site

Handle phone calls, reservations, and special requests. * Take to-go orders as needed. * Assist ... We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained ...

Concord Hospitality

Restaurant Host/Hostess

Novi, MI · On-site

Handle phone calls, reservations, and special requests. * Take to-go orders as needed. * Assist ... We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained ...

Cameron Mitchell

GUEST SERVICES -OCEAN PRIME TROY

Troy, MI · On-site

$15 - $20/hr

To make "Raving Fans" of our Associates, Guests, Purveyors, Partners, and the Communities in which ... Prior experience with managing reservations, supporting teams through service, and coordinate host ...

Career Site

Fitness Receptionist

Grandville, MI · On-site

$14/hr

The Fitness Front Desk Associate is responsible for greeting guests and members and must be well ... Makes reservations for spa services and personal training, when applicable. * Receives payments for ...

Arch Amenities Group

Fitness Receptionist

Grandville, MI · On-site

$14/hr

The Fitness Front Desk Associate is responsible for greeting guests and members and must be well ... Makes reservations for spa services and personal training, when applicable. * Receives payments for ...

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Reservations Associate information

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Lead Experience Associate

TOCA Football

Wixom, MI • On-site

$36K - $43K/yr

Part-time

Re-posted 26 days ago

Job description

About TOCA Soccer:
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? We value an individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Why You'll love being apart of the TOCA Team:
You'll have full access to our TOCA Treats, which includes (but is not limited to!):
  • Competitive Pay and On-Demand Pay
  • Part-Time, Flexibility
  • Career Growth & Development
  • Employee Assistance Program
  • Active & Fit Membership
  • Benefits Hub Discount Marketplace
  • So many TOCA Perks we can't name all of them, but we'll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Whew!

Job Highlights:
Job Title: Lead Experience Associate
Location: Wixom, MI
Report To: General Manager
Hours Required: Availability to work up to 30 hours weekly, including evenings, weekends, and holidays.
Position Overview:
Team Leader. Vibe Keeper. Guest Experience MVP.
We're on the hunt for a high-energy leader who can lead a shift, hype the team, and keep our soccer center running smoother than a clean pass in the final third. As a Lead Experience Associate, you'll own the guest experience, guide your teammates, and bring big TOCA energy to everything you do. owning the front desk- owns first and last impression
Your Game Plan:
Own the Guest Experience (30%)
  • Greet guests like they're VIPs (because they are!)
  • Answer questions, solve problems, and spread good vibes (you lead the front desk experience!)
  • Handle feedback with care and confidence

Coach & Champion Your Team (25%)
  • Run the shift like a mini-manager
  • Delegate tasks, coach teammates, and bring the hype
  • Train new comers and level-up current teammates

Operations Expert (20%)
  • Keep the center clean, stocked, and flowin'
  • Handle check-ins, reservations, and event logistics
  • Crush your open/close checklist daily
  • Work concessions as needed (locations with food and beverage)

Problem Solving (10%)
  • Fix guest issues fast and with finesse
  • Know when to escalate, and come with solutions

Communication (10%)
  • Share updates, feedback, and squad goals
  • Keep leadership and teammates in sync

Admin But Make it Snappy (5%)
  • Handle waivers, payments, and light reporting

TOCA Culture (100!%)
  • Model our service commitment standards by being professional, welcoming, aware, outgoing and proud.
  • Partner with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

What You Bring:
  • Leadership experience or natural "take charge" energy
  • A passion for people + a cool head under pressure
  • Tech confidence (Google Suite, scheduling tools, etc.)
  • Flexibility to work nights/weekends (that's our peak time!)
  • Ability to lift 30+ lbs and be on your feet for long shifts
  • Food handlers card for our centers that require them

#twentry #twmanager

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