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Reservations Associate Jobs in Michigan (NOW HIRING)

Hyatt Place Ann Arbor

Front Desk Agent

Ann Arbor, MI · On-site

$14.25 - $18/hr

Your responsibilities include check-in/check-out, handling reservations, and addressing guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

Hyatt Place Ann Arbor

Front Desk Agent

Ann Arbor, MI · On-site

$14.25 - $18/hr

Your responsibilities include check-in/check-out, handling reservations, and addressing guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

Hyatt Place Ann Arbor

Front Desk Agent

Ann Arbor, MI · On-site

$14.25 - $18/hr

Your responsibilities include check-in/check-out, handling reservations, and addressing guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

Hyatt Place Ann Arbor

Front Desk Agent

Ann Arbor, MI

$14 - $17.50/hr

Your responsibilities include check-in/check-out, handling reservations, and addressing guest ... As one associate said in an anonymous survey, "This is the best management company I've ever worked ...

The Cheesecake Factory

Host

Kentwood, MI · On-site

$14 - $16.25/hr

... reservations. When we're on a wait, you'll quote accurate times, engage guests in casual ... No cost GED or Associate Degree programs Perks, Recognition & Community * Perks and discounts ...

The Cheesecake Factory

Host

Novi, MI · On-site

$15.75 - $17.75/hr

... reservations. When we're on a wait, you'll quote accurate times, engage guests in casual ... No cost GED or Associate Degree programs Perks, Recognition & Community * Perks and discounts ...

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Reservations Associate information

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 32% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Front Desk Agent

Hyatt Place Ann Arbor

Ann Arbor, MI • On-site

$14.25 - $18/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Front Desk Agent (Part Time)

As a Front Desk Agent, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.

Key Responsibilities
  • You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
  • Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
  • You will report to the Front Office Manager or Front Office Supervisor.
  • A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.
Education & Experience

Hotel experience is always a plus! Applicants should have: 

  • A combination of education and experience.
  • Customer Service and Guest Interaction: 
  • Greet and welcome guests or clients, check them in and out, provide information about services, amenities, or company policies, and handle inquiries or complaints professionally to ensure a positive experience. This includes managing reservations, room assignments, and coordinating with housekeeping 
What You’ll Need to Succeed
  • Eligible to work in the United States
  • Ability to read, write, and communicate effectively in English
  • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
  • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
  • A warm, professional demeanor that reflects HVMG’s Culture of Excellence
Why Our Associates Love HVMG
  • Career growth opportunities across our nationwide portfolio
  • Flexible scheduling 
  • Access up to 40% of your earned wages before payday with PayActive
  • Paid Time Off (PTO) and Paid Holidays
  • Full healthcare benefits: medical, dental, and vision
  • 401(k) with guaranteed 4% match and no vesting period
  • Exclusive hotel and food & beverage discounts
About HVMG

Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

HVMG  is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

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