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Reservations Associate Jobs in Georgia (NOW HIRING)

Avid Hotel Savannah

Guest Service Associate

Savannah, GA · On-site

$11.25 - $13.75/hr

... reservations, guest services, and telephone areas. In addition, you will ensure the proper ... and all other associates. Optimum Attributes * Effective communication skills * Pleasing ...

Opal Hotels Group

Guest Service Associate

Savannah, GA · On-site

$13.75 - $16.75/hr

... reservations, guest services, and telephone areas. In addition, you will ensure the proper ... and all other associates. Optimum Attributes * Effective communication skills * Pleasing ...

Priti Enterprise Inc

Front Desk Associate

Atlanta, GA · On-site

$100 - $800/wk

Quality Inn hotel looking for front office associates who are responsible for the guest ... Use a keyboard to operate various property management and reservations systems, etc. * Required ...

Priti Enterprise Inc

Front Desk Associate

Atlanta, GA · On-site

$100 - $800/wk

Quality Inn hotel looking for front office associates who are responsible for the guest ... Use a keyboard to operate various property management and reservations systems, etc. * Required ...

Hyatt Place Augusta

Guest Services Associate

Augusta, GA · On-site

$11.50 - $14/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

Raines Inc

Guest Services Associate

Augusta, GA · On-site

$13.75 - $17/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

Hyatt Place Augusta

Guest Services Associate

Augusta, GA

$11.50 - $14/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

HYATT Hotels

Guest Services Associate

Augusta, GA · On-site

$13.75 - $17/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

Hyatt Place Augusta

Guest Services Associate

Augusta, GA · On-site

$11.50 - $14/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

Hyatt Place Augusta

Guest Services Associate

Augusta, GA

$13.75 - $17/hr

The Guest Services Associate is responsible for providing exceptional customer service to guests by assisting with inquiries, reservations, check-ins, and overall guest satisfaction. This role ...

HEI Hotels & Resorts

Reservation Agent

Braselton, GA · On-site

$14.50 - $18.25/hr

We nurture and train our associates throughout their tenure here. They, in turn, provide the ... Assign reservations based on guest preferences and availability. * Read, retrieve, communicate, and ...

AC Hotel Columbus

Front Desk Associate

Columbus, GA

$12.50 - $16/hr

Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms ...

AC Hotel Columbus

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms ...

Tru by Hilton

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms ...

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Reservations Associate information

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What are the most commonly searched types of Reservations jobs in Georgia?

The most popular types of Reservations jobs in Georgia are:

What cities in Georgia are hiring for Reservations Associate jobs?

Cities in Georgia with the most Reservations Associate job openings:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Reservations Manager

Omni Hotels & Resorts

Atlanta, GA • On-site

Full-time

Re-posted 24 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

39th of 108 rated hotels

Job description

Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.
Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!
Overview:
Oversee the reservations aspects of the hotel while ensuring that all group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. This role will report to the Director of Rooms and perform other duties related to reservations and revenue management as required.
Responsibilities:
  • Group Reservations and Management:
    • Manage group reservation processes including creating and maintaining room blocks, ensuring accurate guest information and billing, and handling rooming lists and reservation changes in collaboration with the Convention Service Manager and group clients.
    • Oversee group reservation accuracy, monitor group block creation, and verify details before, during, and after the event dates.
    • Manage duplicate reservations and resolve any group reservation errors.
  • Daily Operations and Monitoring:
    • Run daily reports for group arrivals and no-shows, monitor room type availability, and handle non-guaranteed reservations.
    • Regularly check reservations for potential overselling and handle related adjustments.
    • Attend weekly group pick-up meetings and monthly credit meetings to ensure accurate billing and revenue posting.
  • Communication and Reporting:
    • Serve as the point of contact for reservation management, responding to queries regarding rates, changes, and billing issues.
    • Attend and participate in necessary meetings, including pre-convention meetings and operational department meetings, to represent the reservations department.
    • Produce and distribute regular reports like the Group Commission Report after group departures and the Group Pickup Report.
    • Complete requests for group histories.
  • Technical and Analytical Tasks:
    • Complete tasks like competition rate analysis, monitor and manage bookings through internet and FIT, and handle guest communications on platforms like booking.com and Expedia.
    • Ensure accurate input and management of reservations in systems like OPERA and PMS, and ensure timely responses to all communications.
  • Financial Responsibilities:
    • Manage financial transactions including charging for no-shows, cancellations, deposits, and processing group commissions.
    • Attend to guest billing inquiries and assist Accounting with Travel Agent commission inquiries.

  • Leadership & Team Management
    • Provides day-to-day leadership and supervision of the Reservations and Group Housing team, ensuring associates understand expectations, priorities, and service standards.
    • Manages direct reports including scheduling, payroll review, performance coaching, and professional development for a team of up to nine associates.
    • Serves as the first point of escalation for team members when operational challenges arise, providing guidance and resolution while maintaining service standards and departmental efficiency.
    • Ensures departmental procedures, brand standards, and operational processes are consistently followed, reinforcing accountability and accuracy across the team.
    • Facilitates team communication through regular meetings, stand-ups, and updates to ensure alignment with hotel priorities, brand initiatives, and operational changes.
    • Partners with Human Resources and hotel leadership to address performance concerns, recognition opportunities, and employee relations matters when necessary.
    • Supports onboarding and training of new associates and reinforces ongoing development to ensure strong technical knowledge of reservations systems, group housing procedures, and inventory management practices.
    • Acts as the departmental leader in the absence of the Director of Revenue Management or other departmental leadership, ensuring continuity of operations and decision-making.

  • Additional Responsibilities:
    • Assist with VIP, internal, fax, and email reservations.
    • Maintain a thorough knowledge of hotel services, events, and manage special accounts like ESP.

Qualifications:
  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Must have the ability to satisfactorily communicate in written and spoken English with clients and colleagues to their understanding.
  • Must have proficiency in Microsoft Excel and be able to work efficiently in various electronic database programs. Experience in Delphi FDC, PMS, ORS, PMS, Extranets, ART and SQL Server Reporting is preferred.
  • Minimum of 3 years of reservations or group housing experience in a large hotel (600 keys+) is required. Luxury is preferred.
  • Minimum of 1 year of hotel management experience leading people is required. Luxury experience is preferred.
  • High school diploma required, college degree preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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