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Reservations Associate Jobs in Georgia (NOW HIRING)

AC Hotel Columbus

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms ...

PetSmart

PetsHotel Associate

Dunwoody, GA · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Smyrna, GA

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Duluth, GA

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Suwanee, GA

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Atlanta, GA · On-site

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

Hilton Worldwide Holdings

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations ...

Hotel Indigo

Front Desk Associate

Columbus, GA · On-site

$12.50 - $16/hr

Front Desk Associate Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations ...

PS

Operations Associate (ATL)

Atlanta, GA · On-site

Operations Associate - ATL Who We Are PS is a private luxury terminal serving commercial flights at ... reservations. Responsibilities amp; Expectations * Greet members/clients at the airport gates and ...

European Wax Center

GUEST SERVICE ASSOCIATE

Atlanta, GA · On-site

$13 - $30/hr

... Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming ... Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional ...

European Wax Center

GUEST SERVICE ASSOCIATE

Newnan, GA

$13 - $20/hr

... Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming ... Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional ...

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Reservations Associate information

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What are the most commonly searched types of Reservations jobs in Georgia?

The most popular types of Reservations jobs in Georgia are:

What cities in Georgia are hiring for Reservations Associate jobs?

Cities in Georgia with the most Reservations Associate job openings:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Front Desk Associate

AC Hotel Columbus

Columbus, GA • On-site

$12.50 - $16/hr

Part-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Who Are We?
RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests demands while continuously changing the perception of the hospitality industry. When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!
POSITION: Front Desk Clerk
JOB SUMMARY
Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy creating stellar guest experiences? Being a Guest Services Agent with us may be the job for you! Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner. Guest Services Agents will accommodate our guests to ensure their visit with us is not just a "stay" but an awesome experience! Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests. Think you've got what it takes?
JOB RESPONSIBILITIES
  • Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property.

  • Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property.

  • Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking.

  • Verify guest's method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures.

  • Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily.

  • Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments.

  • Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property.

  • Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property.

  • Perform other tasks as necessary or required to meet or exceed guest satisfaction.

PROFESSIONAL EXPERIENCE
  • High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred).

  • Proficient in MS Word, Excel, PowerPoint.

  • Data Entry, Database Management experience.

  • Telephone Etiquette experience.

INDUSTRY EXPERIENCE
  • Understanding of the hospitality industry (preferred).

  • Previous experience in the hospitality industry (preferred).

  • Previous experience as a Guest Services Agent.

  • Bilingual communication skills (preferred).

REQUIRED SKILLS
  • Must have experience with front office equipment.

  • Must be flexible to work varied schedules.

  • Excellent written and oral communication skills.

  • Excellent organization skills.

  • Must have an understanding and ability to perform repetitive tasks.

  • Must have the physical ability to walk, sit, and stand during scheduled shift.

  • Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS
  • Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure.

  • Engage guests in conversation and recognition of their choice with us - be consistent; resolve any guest issues immediately and to the best of your ability.

  • Promote the property by demonstrating a "top-notch" attitude toward our guests which includes anticipating the guests needs - be proactive.

  • Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments.

BENEFITS
RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable. As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.
RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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