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Reservations Associate Jobs in Gainesville, GA (NOW HIRING)

HEI Hotels and Resorts

Reservation Agent

Braselton, GA · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We nurture and train our associates throughout their tenure here. They, in turn, provide the ... Assign reservations based on guest preferences and availability. * Read, retrieve, communicate, and ...

HEI Hotels and Resorts

Reservation Agent

Braselton, GA · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We nurture and train our associates throughout their tenure here. They, in turn, provide the ... Assign reservations based on guest preferences and availability. * Read, retrieve, communicate, and ...

HEI Hotels & Resorts

Reservation Agent

Braselton, GA · On-site

$14.50 - $18.25/hr

  • Life

  • Retirement

We nurture and train our associates throughout their tenure here. They, in turn, provide the ... Assign reservations based on guest preferences and availability. * Read, retrieve, communicate, and ...

HEI Hotels and Resorts

Reservation Agent

Braselton, GA · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We nurture and train our associates throughout their tenure here. They, in turn, provide the ... Assign reservations based on guest preferences and availability. * Read, retrieve, communicate, and ...

PetSmart

PetsHotel Associate

Duluth, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Suwanee, GA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

Concord Hospitality

Rooms Controller

Duluth, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Rooms Controller associate at Concord Hospitality, you will be the voice of the hotel ... reservations, pre-registration, and blocking of rooms when necessary. • Handle guest check-ins ...

Concord Hospitality

Rooms Controller

Duluth, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Rooms Controller associate at Concord Hospitality, you will be the voice of the hotel ... reservations, pre-registration, and blocking of rooms when necessary. • Handle guest check-ins ...

Concord Hospitality

Rooms Controller

Duluth, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Description As a Rooms Controller associate at Concord Hospitality, you will be the voice of the ... Stay updated on in-house groups, functions, and daily memos. * Assist with reservations, pre ...

PetSmart

PetsHotel Lead

Suwanee, GA · On-site

$15.75 - $17.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Suwanee, GA · On-site

$15.75 - $17.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart Careers

PetsHotel Lead

Suwanee, GA

$14.21 - $22.31/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Suwanee, GA · On-site

$14.21 - $22.31/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Suwanee, GA

$15.75 - $17.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Suwanee, GA · On-site

$15.75 - $17.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart Careers

PetsHotel Lead

Suwanee, GA

$14.21 - $22.31/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Suwanee, GA · On-site

$15.75 - $17.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

PetSmart

PetsHotel Lead

Suwanee, GA

$15.75 - $17.75/hr

  • Medical

  • Retirement

  • PTO

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary ... Ensures reservations for pet boarding and doggie day camp are within established policies and ...

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All JobsReservations Associate JobsReservations Associate Jobs in Gainesville, GA

Reservations Associate information

See Gainesville, GA salary details

$10

$16

$21

How much do reservations associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for reservations associate in Gainesville, GA is $16.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Gainesville, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,833 per year, or $16.3 per hour.

Reservation Agent

Merritt Hospitality, LLC d/b/a HEI Hotels & Resorts

Braselton, GA • On-site

$14.50 - $18.25/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

About Us
Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
Assist guests during the reservation process.
Essential Duties and Responsibilities
  • Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. • Promote HEI Hotels and Resorts and brand-specific marketing programs. Assign reservations based on guest preferences and availability.
  • Read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Know, understand, and communicate applicable deposit and guarantee policies as requested.
  • Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.
Qualifications and Skills
  • Can communicate well with guests.
  • Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
  • Ability to access, read and accurately input information using a moderately complex computer system.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Ability to sit for extended periods of time. Ability to input 40 WPM on a computer keyboard with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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