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Reservations Associate Jobs in Gainesville, GA (NOW HIRING)

LBA Hospitality

Guest Service Representative

Duluth, GA · On-site

$12.50 - $15.25/hr

PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ... Reservations procedures including cancellations and "walking" guest * Phone etiquette and answering ...

LBA Hospitality

Guest Service Representative

Duluth, GA · On-site

$12.50 - $15.25/hr

PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ... Reservations procedures including cancellations and "walking" guest * Phone etiquette and answering ...

LBA Hospitality

Guest Service Representative

Duluth, GA · On-site

$12.50 - $15.25/hr

PREREQUISITES Company associates have access to guestrooms and property. As such, character traits ... Reservations procedures including cancellations and "walking" guest * Phone etiquette and answering ...

Concord Hospitality

Night Auditor

Duluth, GA · On-site

$13.75 - $18.50/hr

Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures ... Benefits (Full-Time Associates Only) * Competitive wages * Medical, dental, and vision plans * Life ...

HEI Hotels and Resorts

Versailles Host/ess

Braselton, GA · On-site

$12.75 - $17.25/hr

We owe our growth and success to our associates who have served our guests with dedication and ... Receive records and make any necessary arrangements for reservations and special functions in the ...

Concord Hospitality

Night Auditor

Duluth, GA · On-site

$13.75 - $18.50/hr

Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures ... Benefits (Full-Time Associates Only) * Competitive wages * Medical, dental, and vision plans * Life ...

Concord Hospitality

Night Auditor

Duluth, GA · On-site

$13.75 - $18.50/hr

Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures ... Benefits (Full-Time Associates Only) * Competitive wages * Medical, dental, and vision plans * Life ...

Avion Hospitality

Front Desk Agent PT

Alpharetta, GA · On-site

$14 - $17.50/hr

Primary responsibilities include registering guests, making and modifying reservations, hotel ... Approach all encounters with guests and associates in a friendly, service-oriented manner.

The Bridge at Lawrenceville

Concierge

Lawrenceville, GA · On-site

$13.50 - $17.25/hr

Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets) * Enters resident maintenance requests in TELs system * Maintains guest room reservations, charges ...

Garden Plaza at Lawrenceville

Concierge

Lawrenceville, GA · On-site

$13.50 - $17.25/hr

Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets) * Enters resident maintenance requests in TELs system * Maintains guest room reservations, charges ...

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All JobsReservations Associate JobsReservations Associate Jobs in Gainesville, GA

Reservations Associate information

See Gainesville, GA salary details

$10

$16

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How much do reservations associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for reservations associate in Gainesville, GA is $16.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Gainesville, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,833 per year, or $16.3 per hour.

Guest Services Rep Part Time-104020

Extended Stay America

Duluth, GA • On-site

$12.50 - $15.25/hr

Part-time

Vision, Retirement

Re-posted 21 days ago

Key responsibilities

  • Assist guests with check-in, check-out, and payment processing in accordance with company guidelines.

  • Respond to guest requests, resolve guest issues, and promote a positive guest experience.

  • Complete front office daily paperwork and maintain cleanliness and organization of the work area.

Job description

POSITION PURPOSE AND SUMMARY

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES

  • Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
  • Assists and responds to guest requests with diligent follow-through.
  • Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
  • Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.
  • Setup, maintain, and takedown of breakfast display in timely manner.
  • Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
  • Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
  • Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
  • Periodic tours of the property to ensure the property is meeting brand standards.
  • Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
  • Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

OTHER DUTIES

  • Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
  • Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
  • Other tasks as assigned by the management team.

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BENEFITS
  • Weekly Pay!
  • Competitive Wages
  • Great working environment
  • Employee Recognition Programs
  • Vision Insurance
  • 401(k) Savings Plan
  • Employee Assistance Program (EAP)
  • Employee Perks Program offering discounts to major companies
Compensation

Pay range information for the position you are applying for is below.
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, andlocation. Candidates are not guaranteed to be at the high or low end of the compensation rangespresented. The Company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
  • Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
  • Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
  • Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Complete routine reports and correspondence.
  • Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Apply good judgment at all times.
  • Manage problems, address and solve guest-related issues.

MINIMUM QUALIFICATIONS

  • High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

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