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Reservations Associate Jobs in Illinois (NOW HIRING)

Study Hotels

Reservations Coordinator

Chicago, IL · On-site

The Reservations Coordinator is responsible for providing genuine hospitality and the highest ... Develop and maintain professional relationships with all associates. Inform the manager of any ...

PetSmart

PetsHotel Associate

Naperville, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Chicago, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Chicago, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Crystal Lake, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Mount Prospect, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Evanston, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Oswego, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Orland Hills, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Joliet, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Aurora, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Vernon Hills, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

PetSmart

PetsHotel Associate

Darien, IL

Associate discounts and perks * Paid time off for fulltime associates * Career pathing ... Assists with PetsHotel reservations and the pet check-in/check-out process. * Ensures cleanliness ...

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Reservations Associate information

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by Reservations Associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What are Reservations Associates?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a Reservations Associate, and why are they important?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
What are the most commonly searched types of Reservations jobs in Illinois? The most popular types of Reservations jobs in Illinois are:
What cities in Illinois are hiring for Reservations Associate jobs? Cities in Illinois with the most Reservations Associate job openings:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Reservations Coordinator

Study Hotels

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago

Job description

The Reservations Coordinator is responsible for providing genuine hospitality and the highest quality of service to our guests. This position is a member of the front office team and acts as a liaison between Sales, Front Office, and the University. 

Pay Rate: $25.00

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Handle incoming phone calls, emails, and online reservation inquiries. 

  • Process new reservations, modifications, and cancellations accurately. 

  • Provide guests with information about room types, rates, hotel amenities, promotions, and university information. 

  • Maintain accurate guest records for high-priority university dates. 

  • Verify guest information and ensure reservation details and billing are accurate. 

  • Coordinate with the sales department and input group rooming lists and bookings. 

  • Foster a professional rapport with university contacts and parents. 

  • Develop and maintain professional relationships with all associates. Inform the manager of any reservation related issues and how to resolve them. 

  • Assist in booking and blocking all rooms according to required standards. 

  • Monitor, audit, and maintain billing and reservation information across systems, identifying and correcting discrepancies to support efficient operations and revenue accuracy. 

  • Attend sales and front office meetings, weekly.  

  • Maintain knowledge on all room types, availability, and rates. 

  • Attend to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints. 

  • Act as front desk support as needed. 

  • Ensure total awareness of arriving VIP’s; communicate them as needed. 

  • Coordinate with the front desk, housekeeping, and other departments to meet guest requests. 

  • Maintain a safe and clean work environment. 

  • Perform other duties as assigned by leadership.  

  • Ensure compliance to all security and safety standards and adhere to optimal utilization of all hotel’s software systems. 

Experience: 

  • One year in a customer facing role.  

Skills & Abilities: 

  • Ability to maintain a friendly, cheerful, and courteous demeanor at all times. 

  • Ability to positively communicate and interact with all hotel departments. 

  • Excellent verbal and written interpersonal communication skills. 

  • Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. 

  • Flexibility to work any shift, including evenings, weekends,  

  • and holidays. 

  • Proficiency in English required.  

About Us:

The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance in Chicago, Illinois.

The 167-room hotel features a full array of suites, including our signature Study accommodations, a 100 seat Restaurant/Tavern, 4,700 SF of banquet/meeting space including a 2,500 SF Winter Garden, specifically designed for social events, a state of the art fitness center. The hotel offers discovery and connection areas for purposeful guest interaction, including active gallery space, cultural programming, and unique touches such as custom writing desks complete with postcards to encourage guests to connect with family and friends - postage free. Guest rooms and public spaces are filled with natural light with a bright, uplifting palette of textures and natural materials, reflective of contemporary residential living.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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