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Reservations Associate Jobs (NOW HIRING)

Montage International

Reservations Manager

San Diego, CA · On-site

$75K - $80K/yr

Reservations Manager SUMMARY The Reservations Manager is responsible to provide assistance and act ... Manage department associate engagement, scheduling, payroll, recruitment, counseling, feedback and ...

Schulte Companies

Reservations Manager

Hollywood, FL · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

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Crescent Services

Reservations Agent

Honolulu, HI

$31 - $33/hr

Reservations Agent Job Category: Ops - Hourly Non Mgmt Requisition Number: RESER041396 Posted: May ... More than that, we know our Associates are the shining stars of what we do! We understand what it ...

Marriott Winston

Reservations Coordinator

Winston Salem, NC · On-site

$16 - $20.25/hr

Reservations Specialist As a Reservations Specialist you'll serve as a knowledgeable and welcoming ... Each associate is expected to carry out, within their capabilities, all reasonable requests by ...

Schulte

Reservations Manager

Hollywood, FL · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

sonesta

Reservations Agent

Chicago, IL

$26 - $27/hr

Reservations Agent Reservations Agent assists customers with the planning and booking aspect of ... Develop and maintain professional relationships with all computer associate and supervise and ...

New

Schulte Companies

Reservations Manager

Hollywood, FL · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our ... Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

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How much do reservations associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for reservations associate in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

What are some common challenges faced by Reservations Associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What are Reservations Associates?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a Reservations Associate, and why are they important?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.
More about Reservations Associate jobs
What cities are hiring for Reservations Associate jobs? Cities with the most Reservations Associate job openings:
What are the most commonly searched types of Reservations jobs? The most popular types of Reservations jobs are:
What states have the most Reservations Associate jobs? States with the most job openings for Reservations Associate jobs include:
Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in the United States as of May 2026, with employment types broken down into 7% Full Time, 91% Part Time, 1% Temporary, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservations Manager

Reservations Manager

Montage International

San Diego, CA • On-site

$75K - $80K/yr

Full-time

Posted 9 days ago

Job description

Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Hereto apply internally.
Reservations Manager
SUMMARY
The Reservations Manager is responsible to provide assistance and act on behalf of the Director of Revenue Management and manage day to day operations of the Reservations and Communications teams. Assists the Director of Revenue Management in preparing weekly, monthly and annual reports. Assist Director of Revenue Management with department scheduling, hiring, guidance, support and disciplinary action as appropriate.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
  • Ensures incoming reservations are detailed properly, other departments are informed, service standards are exceeded and MHR OCIS profile database is maintained with up to date information using Opera and supporting technology
  • Interacts daily with Catering and Sales team to facilitate group and catering reservations, as needed, or in the absence of the Group Coordinator. Interacts with group contacts as necessary, sending them updated rooming lists and pickup reports
  • Attends all pre-convention meetings; supervises the preparation and timely distribution of all monthly group reports
  • Prepares and distributes weekly, monthly and annual reports, including but not limited to the following: Pickup Reports, ACD Reports, Marketing Statistics, Call Conversion Reports, and Public Relations Tracking Reports, etc.
  • Manage department associate engagement, scheduling, payroll, recruitment, counseling, feedback and quarterly department meetings
  • Maximizes room revenue by enforcing the selling of correct room rates determined by the Director of Revenue Management, while balancing important individual, travel agent, and corporate relationships

QUALIFICATIONS
  • One-year experience of managing a team of five people or greater
  • One-year experience working either at the front desk or in the reservations department for a luxury hotel
  • Previous customer service experience, multi-line telephone usage and reservations experience
  • Must have excellent verbal and written communications skills, as well as be able to speak, read and write the primary language(s) used in the workplace
  • Good cognitive skills; the ability to solve problems and make rational decisions
  • Ability to work at a computer for 8 or more hours per day, while answering the phone and typing
  • High school or equivalent education
  • Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
  • Previous experience with communications related equipment, including NEC switchboard, Opera and radio equipment

PREFERRED
  • Bachelor's Degree preferred

PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.
The pay scale* for this position is $75,000-$80,000.
*The pay scale is the base salary wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Montage International logo

About Montage International

Sourced by ZipRecruiter

Montage International, based in Irvine, CA, US, operates within the hospitality industry. The company's portfolio includes highly luxurious resorts, hotels, residences, and golf courses, which are categorized under four distinctive brands: Montage Hotels & Resorts, Pendry Hotels & Resorts, Montage Residences and Pendry Residences. Established in 2002 by Alan Fuerstman, the company's goal is to transform traditional hospitality into something more immersive by integrating arts, culture, and fashion in their high-end properties. The company's mission is driven by the core values of social responsibility, humility, respect, integrity, and introspection -- hallmarks of the hospitality experience they aim to provide.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Irvine, CA, US

Year founded

2002

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