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Reservations Associate Jobs (NOW HIRING)

Benchmark

Reservations Agent

Walkersville, WV · On-site

$14.25 - $18/hr

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places ...

Nemacolin

Reservations & Booking Agent

Farmington, PA · On-site

$40/hr

Discounted associate meals, dry cleaning, and uniform services * Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community A career at Nemacolin weaves together ...

Benchmark

$15.75 - $19.75/hr

Join our Reservations team as a Reservations Agent to launch this world-class property. Our ... Learn and grow with a company that values its associates Why OKANA: * Competitive wages * People ...

Benchmark

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places ...

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Reservations Associate information

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How much do reservations associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for reservations associate in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a reservations associate?

Reservations Associates are professionals who assist customers with booking and managing reservations for services such as hotels, airlines, restaurants, or rental agencies. They handle inquiries, provide information about availability and pricing, process bookings, and often resolve customer issues or changes. Their role requires strong communication skills, attention to detail, and knowledge of reservation systems to ensure a smooth and efficient booking experience for clients.

What are the key skills and qualifications needed to thrive as a reservations associate?

To excel as a Reservations Associate, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera, Sabre, or Amadeus) and basic computer applications is typically required. Excellent communication, problem-solving, and multitasking abilities help you handle guest inquiries efficiently and maintain positive interactions. These competencies ensure accurate bookings, high guest satisfaction, and smooth operational flow within hospitality or travel organizations.

What are some common challenges faced by reservations associates and how can they be managed?

Reservations Associates often handle high call volumes and must manage multiple booking requests simultaneously, which can be challenging during peak travel seasons. Staying organized and using the reservation system efficiently are key to managing these demands. Additionally, Associates may encounter last-minute changes or upset customers, so strong communication and problem-solving skills are essential. Regular training on system updates and customer service best practices can help Reservations Associates handle these situations effectively and maintain a positive guest experience.

What is the difference between Reservations Associate vs Front Desk Agent?

AspectReservations AssociateFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentCall centers, booking platforms, hotel reservationsHotel front desk, reception area
Industry UsageHotels, travel agencies, resortsHotels, motels, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, providing information

Reservations Associates focus on managing bookings and reservations primarily through phone or online systems, while Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Both roles require customer service skills and are common in the hospitality industry, but Reservations Associates are more reservation-centric, whereas Front Desk Agents provide direct guest support at the property.

Is a reservations associate a good job?

A reservations associate is responsible for managing booking inquiries, often using reservation systems like Opera or Sabre. The role typically involves customer service skills, attention to detail, and working in a fast-paced environment, making it suitable for those interested in hospitality or travel industries. Compensation and job satisfaction vary depending on the employer and location.

What cities are hiring for Reservations Associate jobs?

Cities with the most Reservations Associate job openings:

What are the most commonly searched types of Reservations jobs?

The most popular types of Reservations jobs are:

What states have the most Reservations Associate jobs?

States with the most job openings for Reservations Associate jobs include:

Reservations Associate jobs near you
Infographic showing various Reservations Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Agent - Reservations

Morongo Casino Resort and Spa

Cabazon, CA • On-site

$16.75 - $21/hr

Full-time

Re-posted 8 days ago

Morongo Casino Resort & Spa rating

5.0

Company rating: 5.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

155th of 164 rated casinos

Job description

The Reservations Agent is responsible for delivering exceptional guest service by managing individual and group reservations, handling hotel switchboard operations, and providing detailed property information. This role serves as a key point of contact for guests before arrival, ensuring accuracy and professionalism throughout the booking process. The agent supports the resort's guest experience by efficiently handling calls, inquiries, and special requests while promoting hotel services and amenities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Process reservations via phone, email, and online booking platforms with attention to detail and accuracy.
  • Provide detailed information about room availability, rates, packages, and hotel amenities.
  • Modify, confirm, or cancel reservations in accordance with guest requests and property procedures.
  • Promote and upsell resort services, such as dining, spa appointments, and room upgrades.
  • Assist with group reservations, corporate bookings, and special accommodations by coordinating with internal departments.
  • Operate the hotel's PBX (Private Branch Exchange) system to answer and route incoming calls professionally.
  • Facilitate timely communication between guests, departments, and team members via internal systems.
  • Handle guest inquiries, concerns, and service requests over the phone with a friendly and solution-focused approach.
  • Manage paging services, wake-up calls, and interdepartmental messages as needed.
  • Provide guests with information about resort services, amenities, and local attractions.
  • Resolve reservation- or phone-related issues promptly to ensure guest satisfaction.
  • Maintain accurate records in the reservation system and telecommunication logs.
  • Share room availability updates and guest needs with the Front Desk and Housekeeping teams to ensure smooth operations.
  • Support cross-departmental communication to promote service consistency and guest satisfaction.
  • Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.
QUALIFICATIONS:
  • Excellent verbal communication skills and professional telephone etiquette.
  • Strong attention to detail and ability to manage multiple tasks efficiently.
  • High level of organization and problem-solving ability in a fast-paced environment.
  • Proficiency with reservation software, PBX systems, and Microsoft Office applications.
  • Ability to maintain a courteous and positive attitude under pressure.
  • Knowledge of hotel services, resort amenities, and local area attractions preferred.
  • Must be able to maintain confidentiality and handle sensitive guest information appropriately.
  • High commitment to guest service excellence and teamwork.

EDUCATION and/or EXPERIENCE:
  • Associate's degree in Hospitality, Business Administration, or a related field preferred.
  • Must be able to obtain and maintain all applicable licenses or certifications as required.
  • Minimum of 1-2 years of experience in reservations, front desk, or customer service within a hotel, resort, or hospitality environment.
  • Experience using property management systems (such as Opera, Maestro, or similar) preferred.
  • Strong communication and interpersonal skills with a focus on providing exceptional guest service.
  • Proven ability to handle a high volume of calls and inquiries efficiently and accurately.
  • Experience processing reservations, managing room inventory, and coordinating with other departments to ensure guest satisfaction.

LICENSES, CERTIFICATES, REGISTRATIONS:
Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.
LANGUAGE SKILLS:
Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
  • Communication Skills: Must be able to communicate clearly, professionally, and courteously with guests, team members, and other departments via phone, email, and internal messaging systems; responsible for handling reservations, providing information, and ensuring a high level of guest service.
  • Lifting and Carrying: Occasionally lifts and carries office supplies, printed materials, or small equipment weighing up to 15 pounds.
  • Manual Dexterity: Frequently uses hands and fingers to operate telephones, computer keyboards, reservation systems, and standard office equipment with accuracy.
  • Mobility: Occasionally moves within the office or reservation center to access shared equipment or collaborate with other team members; minimal physical exertion required.
  • Stationary Work: Frequently remains seated at a desk or workstation for extended periods while managing incoming calls, booking reservations, and entering data into systems.
  • Tool Operation: Regular use of phones, headsets, reservation software, computers, printers, and standard office equipment; must maintain accuracy while using multiple systems simultaneously.
  • Visual Acuity: Requires close vision to read screens, input data, verify reservation details, and monitor communications in real time.
  • Working Conditions: Routinely works in a quiet, climate-controlled office or call center environment. Regular exposure to a smoking environment while transitioning through casino or public areas.

WORK ENVIRONMENT:
This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.
WORKING HOURS:
Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.
EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:
Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.
We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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