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Reservation Agent Jobs (NOW HIRING)

U-Haul

Reservation Agent

Butte, MT

$15.50 - $19.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Reservation Agent

Oakland, CA · On-site

$19.25 - $21.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Reservation Agent

Oakland, CA · On-site

$19.25 - $21.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Reservation Agent

Las Vegas, NV

$15.50 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Part Time Reservation Agent

Sacramento, CA

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

New

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Agent needs to be familiar with the University of Texas campus and the city of Austin. ESSENTIAL FUNCTIONS Average Percent of Time 70% Completes the reservation process by inputting all guest ...

U-Haul

Reservation Agent (in Office)

Methuen, MA

$16 - $18/hr

Reservation Agent (In Office) U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment ...

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Agent needs to be familiar with the University of Texas campus and the city of Austin. ESSENTIAL FUNCTIONS Average Percent of Time 70% Completes the reservation process by inputting all guest ...

U-Haul

Reservation Agent (in office)

Henrico, VA

$14.50 - $18.25/hr

Reservation Agent (In Office) U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment ...

U-Haul

Part Time Reservation Agent - (Weekends)

Pearl, MS · On-site

$13.75 - $17.25/hr

Part Time Reservation Agent - (Weekends) U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced ...

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Reservation Agent information

See salary details

$11

$17

$22

How much do reservation agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservation Agent vs Front Desk Agent?

AspectReservation AgentFront Desk Agent
CredentialsHigh school diploma; customer service skills; reservation system trainingHigh school diploma; customer service skills; familiarity with front desk software
Work EnvironmentCall centers, travel agencies, hotel reservationsHotels, motels, hospitality front desks
Employer & IndustryTravel, hospitality, airline industriesHospitality, lodging industry
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiriesChecking guests in/out, assisting with services, managing front desk operations

While both Reservation Agents and Front Desk Agents work in the hospitality and travel industries, Reservation Agents primarily focus on managing reservations and booking systems, often working remotely or in call centers. Front Desk Agents handle guest check-ins, check-outs, and on-site customer service at hotels. The roles overlap in customer service skills and industry environment but differ in daily tasks and focus areas.

How do Reservation Agents typically handle high volumes of booking requests during peak seasons?

During peak travel seasons, Reservation Agents often manage a surge in booking requests, which requires strong organizational skills and the ability to multitask efficiently. They rely on reservation software to track availability, process bookings quickly, and communicate clearly with customers to minimize errors or double bookings. Agents may also coordinate closely with other departments, such as front desk staff or management, to ensure room inventory is updated in real time and special requests are accommodated. Maintaining composure and providing excellent customer service under pressure are key to success in this environment.

What are Reservation Agents?

Reservation Agents are customer service professionals who assist clients with booking and managing reservations for services such as hotels, flights, car rentals, and other travel-related arrangements. They handle inquiries, provide information about availability, rates, and policies, and process bookings either over the phone, online, or in person. Excellent communication and organizational skills are essential, as Reservation Agents are often the first point of contact for customers and play a key role in ensuring a smooth reservation experience.

What are the key skills and qualifications needed to thrive as a Reservation Agent, and why are they important?

To thrive as a Reservation Agent, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling procedures, often supported by a high school diploma or equivalent. Familiarity with reservation software systems such as Sabre, Amadeus, or Opera, as well as basic computer literacy, is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills that help build rapport with clients and handle challenging situations. These skills ensure accurate bookings, customer satisfaction, and efficient operations in a fast-paced hospitality or travel environment.
More about Reservation Agent jobs
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Reservation Agent jobs near you
Reservation Agent

Reservation Agent

U-Haul

Butte, MT

$15.50 - $19.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

U-Haul rating

6.2

Company rating: 6.2 out of 10

Based on 480 frontline employees who took The Breakroom Quiz

120th of 140 rated vehicle equipment hire

Job description

Location:
3300 Harrison Ave, Butte, Montana 59701 United States of America
U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.
U-Haul Offers:
  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program
Reservation Manager Agent Responsibilities:
  • Assist with calls from and to customers.
  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
  • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
  • Assist with the Company's U-Box portable storage product.
Minimum Qualifications:
  • High school diploma or equivalent
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • Proficient in customer service, time management and multitasking

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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