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Reservation Agent Jobs in Michigan (NOW HIRING)

Hollywood Casino at Greektown

RESERVATION AGENT

Detroit, MI · On-site

$15.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

ResponsibilitiesThe Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and ...

Hollywood Casino at Greektown

RESERVATION AGENT

Detroit, MI · On-site

$15.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

ResponsibilitiesThe Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and ...

Penn Entertaiment

RESERVATION AGENT

Detroit, MI · On-site

$14.75 - $18.25/hr

  • Medical

  • Retirement

  • PTO

The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a ...

Hollywood Casino at Greektown

RESERVATION AGENT

Detroit, MI · On-site

$15.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a ...

Hollywood Casino at Greektown

RESERVATION AGENT

Detroit, MI · On-site

$15.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a ...

PENN Entertainment

RESERVATION AGENT

Detroit, MI · On-site

$14.75 - $18.25/hr

  • Medical

  • Retirement

  • PTO

The Reservation agent is responsible for booking guest reservation requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a ...

Hollywood Casino at Greektown

RESERVATION AGENT

Detroit, MI · On-site

$15.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a ...

Hollywood Casino at Greektown

RESERVATION AGENT

Detroit, MI · On-site

$15.75 - $19.75/hr

  • Medical

  • Retirement

  • PTO

The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a ...

Sage Hospitality

Part-Time Reservation Agent

Detroit, MI · On-site

$15.75 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Shinola Hotel is seeking a Part-Time Reservation Agent to create timeless memories and quality experiences for guests and associates alike. The world's first Shinola Hotel is Detroit's new living ...

U-Haul

Reservation Manager

Rochester Hills, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Reservation Manager

Inkster, MI · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Reservation Manager

Inkster, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

U-Haul

Reservation Manager

Rochester Hills, MI · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

Better Talent

Reservation Specialist

South Haven, MI

  • PTO

You'll manage the reservation process from inquiry to booking, ensuring accuracy, efficiency, and exceptional service at every step. This position is ideal for someone who thrives in a structured ...

Better Talent

Reservation Specialist

South Haven, MI · On-site

$21 - $25/hr

  • PTO

You'll manage the reservation process from inquiry to booking, ensuring accuracy, efficiency, and exceptional service at every step. This position is ideal for someone who thrives in a structured ...

Sun RV Resorts

Resort Reservation Specialist

Southfield, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and ...

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All JobsReservation Agent JobsReservation Agent Jobs in Michigan

Reservation Agent information

See Michigan salary details

$9

$15

$19

How much do reservation agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for reservation agent in Michigan is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a reservation agent?

Reservation Agents are customer service professionals who assist clients with booking and managing reservations for services such as hotels, flights, car rentals, and other travel-related arrangements. They handle inquiries, provide information about availability, rates, and policies, and process bookings either over the phone, online, or in person. Excellent communication and organizational skills are essential, as Reservation Agents are often the first point of contact for customers and play a key role in ensuring a smooth reservation experience.

How does a reservation agent typically handle high volumes of booking requests during peak seasons?

During peak travel seasons, Reservation Agents often manage a surge in booking requests, which requires strong organizational skills and the ability to multitask efficiently. They rely on reservation software to track availability, process bookings quickly, and communicate clearly with customers to minimize errors or double bookings. Agents may also coordinate closely with other departments, such as front desk staff or management, to ensure room inventory is updated in real time and special requests are accommodated. Maintaining composure and providing excellent customer service under pressure are key to success in this environment.

What are the key skills and qualifications needed to thrive as a reservation agent, and why are they important?

To thrive as a Reservation Agent, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling procedures, often supported by a high school diploma or equivalent. Familiarity with reservation software systems such as Sabre, Amadeus, or Opera, as well as basic computer literacy, is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills that help build rapport with clients and handle challenging situations. These skills ensure accurate bookings, customer satisfaction, and efficient operations in a fast-paced hospitality or travel environment.

What is the difference between Reservation Agent vs Front Desk Agent?

AspectReservation AgentFront Desk Agent
CredentialsHigh school diploma; customer service skills; reservation system trainingHigh school diploma; customer service skills; familiarity with front desk software
Work EnvironmentCall centers, travel agencies, hotel reservationsHotels, motels, hospitality front desks
Employer & IndustryTravel, hospitality, airline industriesHospitality, lodging industry
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiriesChecking guests in/out, assisting with services, managing front desk operations

While both Reservation Agents and Front Desk Agents work in the hospitality and travel industries, Reservation Agents primarily focus on managing reservations and booking systems, often working remotely or in call centers. Front Desk Agents handle guest check-ins, check-outs, and on-site customer service at hotels. The roles overlap in customer service skills and industry environment but differ in daily tasks and focus areas.

How do you become a reservation agent?

To become a reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or sales can be beneficial, and familiarity with reservation systems or booking software is often preferred. Some employers may require certification or training specific to their booking platforms.

How much do airline reservation agents make?

Airline reservation agents typically earn an average salary of around $35,000 to $45,000 per year, depending on experience, location, and employer. They often work in customer service environments and may use reservation systems like Sabre or Amadeus.

Is a reservation agent a good job?

A reservation agent is a customer service role that involves handling bookings and inquiries, often requiring communication skills and familiarity with reservation systems. The job can offer flexible hours and opportunities for advancement, but may involve repetitive tasks and high call volume. Overall, it can be a suitable entry-level position for those interested in hospitality or travel industries.

What is the role of a reservation agent?

A reservation agent is responsible for booking and managing reservations for clients, often in industries like hospitality, travel, or transportation. They handle customer inquiries, use reservation systems or software, and ensure accurate and efficient booking processes. Strong communication skills and attention to detail are essential for this role.

What are the most commonly searched types of Reservation Agent jobs in Michigan?

The most popular types of Reservation Agent jobs in Michigan are:

What are popular job titles related to Reservation Agent jobs in Michigan?

For Reservation Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Reservation Agent jobs in Michigan look for?

The top searched job categories for Reservation Agent jobs in Michigan are:

What cities in Michigan are hiring for Reservation Agent jobs?

Cities in Michigan with the most Reservation Agent job openings:

What are popular job titles related to Reservation Agent jobs in MI?

For Reservation Agent jobs in MI, the most frequently searched job titles are:

Reservation Agent jobs near you
Infographic showing various Reservation Agent job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,625 per year, or $15.2 per hour.

RESERVATION AGENT

Hollywood Casino at Greektown

Detroit, MI • On-site

$15.75 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Introduction...

OverviewWe’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

ResponsibilitiesThe Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner.

  • Answer all in-coming reservation calls with efficiency and professionalism.
  • Take reservations and accurately inputting into the computer system.
  • Answer inquiries of room rates, outlets, room locations/directions, & promotions.
  • May input data into our CMP System.
  • Interact with staff from Rooms Division/Front Office on bookings.
  • Handle all guest special requests in a professional manner.
  • Activate manual system in the event of system downtime.
  • Maintain accurate records and reports.
  • Address all guest service needs and resolve any service-related problems or issues.
  • Comply with all health and safety standards.
  • Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis.
  • Ensure that Superior Guest Service levels are met according to Standard Operating Procedures.
  • Attend meetings as scheduled.
  • Other job-related duties as assigned.

RequirementsMust have excellent communication and organization skills and speak in a pleasant telephone voice/skill; Must be able to communicate in the English language (read, write, & speak); Must be self-reliant and posses a sense of urgency; Ability to perform basic math. Ability to interpret and apply guidelines and procedures; Ability to maintain confidentiality of sensitive information; Must be a teamplayer and flexible in work schedule; Ability to understand & comply with all departmental and Company rules, regulations, policies and procedures. Possess a working knowledge of MS Office; Ability to operate a telephone, copier, fax machine, 10-key adding machine. integrated phone system knowledge or prior experience with the public preferred.

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