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Reservation Agent Jobs in Michigan (NOW HIRING)

The Auto Club Group

Travel Agent

Warren, MI · On-site

... Agent at the Warren, MI Branch Office. We're looking for qualified individuals to fill this ... Consummates sales by making necessary travel arrangements to include reservation, collection of ...

The Auto Club Group

Travel Agent

Warren, MI

... Agent at the Warren, MI Branch Office. We're looking for qualified individuals to fill this ... Consummates sales by making necessary travel arrangements to include reservation, collection of ...

Sun, Inc.

Resort Reservation Specialist

Southfield, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and ...

Sun Communities

Resort Reservation Specialist

Southfield, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Resort Reservation Specialists create a pleasant and engaging experience for Sun's RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and ...

Atira Hotels

Front Desk Agent

Marysville, MI · On-site

  • Medical

  • Life

  • PTO

Front Desk Agent "Join the Atira Hotels Family and Build a Legacy of Hospitality!" Job Details ... Reservation Management: * Receive and process reservations via phone, fax, and mail. * Enter ...

Atira Hotels

Front Desk Agent

Marysville, MI · On-site

$13 - $16.50/hr

  • Medical

  • Life

  • PTO

Front Desk Agent Join the Atira Hotels Family and Build a Legacy of Hospitality! Job Details * Work ... Reservation Management: * Receive and process reservations via phone, fax, and mail. * Enter ...

Atira Hotels

Front Desk Agent

Stevensville, MI · On-site

$15 - $16/hr

Front Desk Agent Join the Atira Hotels Family and Build a Legacy of Hospitality! Work Location ... Reservation Management: * Receive and process reservations via phone, fax, and mail. * Enter ...

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All JobsReservation Agent JobsReservation Agent Jobs in Michigan

Reservation Agent information

See Michigan salary details

$9

$15

$19

How much do reservation agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for reservation agent in Michigan is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a reservation agent?

Reservation Agents are customer service professionals who assist clients with booking and managing reservations for services such as hotels, flights, car rentals, and other travel-related arrangements. They handle inquiries, provide information about availability, rates, and policies, and process bookings either over the phone, online, or in person. Excellent communication and organizational skills are essential, as Reservation Agents are often the first point of contact for customers and play a key role in ensuring a smooth reservation experience.

How does a reservation agent typically handle high volumes of booking requests during peak seasons?

During peak travel seasons, Reservation Agents often manage a surge in booking requests, which requires strong organizational skills and the ability to multitask efficiently. They rely on reservation software to track availability, process bookings quickly, and communicate clearly with customers to minimize errors or double bookings. Agents may also coordinate closely with other departments, such as front desk staff or management, to ensure room inventory is updated in real time and special requests are accommodated. Maintaining composure and providing excellent customer service under pressure are key to success in this environment.

What are the key skills and qualifications needed to thrive as a reservation agent, and why are they important?

To thrive as a Reservation Agent, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling procedures, often supported by a high school diploma or equivalent. Familiarity with reservation software systems such as Sabre, Amadeus, or Opera, as well as basic computer literacy, is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills that help build rapport with clients and handle challenging situations. These skills ensure accurate bookings, customer satisfaction, and efficient operations in a fast-paced hospitality or travel environment.

What is the difference between Reservation Agent vs Front Desk Agent?

AspectReservation AgentFront Desk Agent
CredentialsHigh school diploma; customer service skills; reservation system trainingHigh school diploma; customer service skills; familiarity with front desk software
Work EnvironmentCall centers, travel agencies, hotel reservationsHotels, motels, hospitality front desks
Employer & IndustryTravel, hospitality, airline industriesHospitality, lodging industry
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiriesChecking guests in/out, assisting with services, managing front desk operations

While both Reservation Agents and Front Desk Agents work in the hospitality and travel industries, Reservation Agents primarily focus on managing reservations and booking systems, often working remotely or in call centers. Front Desk Agents handle guest check-ins, check-outs, and on-site customer service at hotels. The roles overlap in customer service skills and industry environment but differ in daily tasks and focus areas.

How to become a reservation agent?

To become a reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software can be beneficial, and some employers may require specific certifications or training programs. The role often involves working in a fast-paced environment, including evenings and weekends.

Is a reservation agent a good job?

A reservation agent is a customer service role that involves handling bookings and inquiries, often requiring communication skills and familiarity with reservation systems. The job can offer flexible hours and opportunities for advancement but may involve repetitive tasks and high call volume. Overall, it can be a suitable entry-level position for those interested in hospitality or travel industries.

What are the most commonly searched types of Reservation Agent jobs in Michigan?

The most popular types of Reservation Agent jobs in Michigan are:

What are popular job titles related to Reservation Agent jobs in Michigan?

For Reservation Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Reservation Agent jobs in Michigan look for?

The top searched job categories for Reservation Agent jobs in Michigan are:

What cities in Michigan are hiring for Reservation Agent jobs?

Cities in Michigan with the most Reservation Agent job openings:

What are popular job titles related to Reservation Agent jobs in MI?

For Reservation Agent jobs in MI, the most frequently searched job titles are:

Reservation Agent jobs near you
Infographic showing various Reservation Agent job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $31,625 per year, or $15.2 per hour.

SER Call Center Agent PT - 2230

Saginaw Chippewa Indian Tribe of Michiga

Mount Pleasant, MI • On-site

$16.01/hr

Part-time

Re-posted 20 days ago

Job description

OPEN TO THE PUBLIC

PART TIME

SHIFT: TBD

WAGE: $16.01

POSTED DATES: 8/3/2026-8/13/2026

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

  • Under the supervision of the Call Center Lead Agent, assist guests in a prompt, professional, and friendly manner in order to achieve the objectives, goals and expectations set for the department in a fast-paced, high call volume environment.

Essential Duties and Responsibilities:

  • Present a friendly, professional, non-rushed approach when answering phones. Follow scripted guest greeting and farewell to include proper telephone etiquette; consistently provide a first-class experience.
  • Maintain knowledge of all properties, including but not limited to, Soaring Eagle Casino & Resort, Soaring Eagle Waterpark & Hotel, Saganing Eagles Landing Casino & Hotel, The Retreat at Soaring Eagle, Soaring Eagle Hideaway RV Park, and the local area. Respond to guest questions about the hotels, facilities and amenities offered and information regarding local areas.
  • Obtain all required reservation information quickly, accurately, and pleasantly from callers. Ensure all “special requests” of our guests are properly handled. Match guests requests to the best reservation value that meets the guests needs and preferences.
  • Upsell and suggest the use of the hotels outlets and services.
  • Inform guests of policies and procedures as required by the hotel.
  • Create, verify, modify, or cancel room and site reservations; process online reservations.
  • Assist Players Club Members with free room offers.
  • Complete call backs for any newly release monthly offers with a held room.
  • Work with the hotel reservation computer system to maintain up-to-the-minute accurate reservation information on all guests.
  • Monitor the perpetual inventory and availability of rooms to be sold at all times.
  • Address guest complaints to the best of abilities after turning it over to the Lead Agent, Supervisor or Manager.
  • Work with other staff members in a positive, professional, and cooperative manner. Help provide information and assistance to ensure the smooth running of hotel operations that feature a first-class guest experience.
  • Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
  • Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
  • The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.


Contacts/Purpose of Contacts:

  • Contact with the general public, guests of the resort and casino, and employees of the organization in a positive, professional, helpful, and upbeat manner that reflects the high standards of the casino and resort.
  • Contact with department management and staff to communicate day to day operational needs to ensure proper distribution of information and follow up.

Minimum Qualifications:

  • High School Diploma or GED.
  • Must be at least 18 years of age.
  • One year of customer service work experience.
  • Must be able to pass a typing test of at least 30 wpm.
  • Must be available to work all three shifts including weekends and holidays.
  • Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

Desired Qualifications:

  • Previous reservation experience with hotel, car rental, airline, cruise ship or travel agency.

License, Certification, or Special Requirements:

  • Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

  • Knowledge of reservation systems.
  • Knowledge of all gaming amenities and terminology.
  • Knowledgeable of accommodations, features, amenities packages, events, rates and promotions at all Soaring Eagle Properties.
  • Knowledge of the conference services and front desk areas.
  • Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, PowerPoint and reservation systems.
  • Skill in organizing work.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to present a friendly and outgoing personality; be tactful and diplomatic.
  • Ability to be professional, self-motivated, enjoy dealing with people, and provide a positive experience to guests and associates.
  • Ability to create, compose, and edit written materials.
  • Ability to gather data, compile information, and prepare reports.
  • Ability to provide compelling information to increase room
  • Ability to provide a positive experience to hotel guests and fellow associates.
  • Ability to work with a friendly and outgoing personality, and a pleasant voice and demeanor.

Physical Demands:

  • Frequent use of hands, wrists, fingers associated with computer and telephone operation.
  • Required to sit for extended periods of time.
  • Occasionally standing and walking throughout the casino and resort.
  • Frequent talking and listening.
  • Occasionally lift and/or move up to 20 pounds.

Work Environment:

  • Normal office environment.
  • Extended hours and irregular shifts may be required.

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