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Reservation Agent Jobs in Michigan (NOW HIRING)

Hampton Inn

Front Desk Agent

Auburn Hills, MI · On-site

$13.50 - $17/hr

Front Desk Agent Position Type: Full-Time or Part-Time Job Summary We are seeking a friendly ... Basic computer skills and ability to learn hotel reservation/front desk systems. * Strong attention ...

Hilton Worldwide Holdings

Front Desk Agent

Auburn Hills, MI · On-site

$13.50 - $17/hr

Front Desk Agent Position Type: Full-Time or Part-Time Job Summary We are seeking a friendly ... Basic computer skills and ability to learn hotel reservation/front desk systems. * Strong attention ...

Great Lakes Hospitality Group

Front Desk Agent

Auburn Hills, MI · On-site

$13.50 - $17/hr

Front Desk Agent We are seeking a friendly, professional, and dependable Front Desk Agent to join ... Basic computer skills and ability to learn hotel reservation/front desk systems. * Strong attention ...

Alphabe Insight Inc

Front Desk Agent

Detroit, MI · On-site

$14 - $17.75/hr

We are seeking a highly professional and personable Front Desk Agent to join our dynamic team. As ... Proficiency in using computer systems and reservation software. * Strong organizational and ...

Fairmont

Front Desk Agent

Detroit, MI · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

21c Museum Hotels

Front Desk Agent

Detroit, MI · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

Treetops Resort

Reservations Agent

Gaylord, MI

$14.50 - $18/hr

The Reservations Agent provides essential administrative and operational support to the ... Maintain accurate guest records, rate codes, and reservation notes. * Conduct daily arrival ...

Limitless East Marketing

Front Desk Agent

Detroit, MI

$14 - $17.75/hr

We are seeking a highly professional and personable Front Desk Agent to join our dynamic team. As ... Proficiency in using computer systems and reservation software. * Strong organizational and ...

Limitless East Marketing

Front Desk Agent

Detroit, MI

$14 - $17.75/hr

We are seeking a highly professional and personable Front Desk Agent to join our dynamic team. As ... Proficiency in using computer systems and reservation software. * Strong organizational and ...

Hotel Investment Services

Night Auditor

Mackinac Island, MI · On-site

$14.25 - $19/hr

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the ...

Hotel Investment Services

Night Auditor

Mackinac Island, MI · On-site

$14.25 - $19/hr

Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the ...

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All JobsReservation Agent JobsReservation Agent Jobs in Michigan

Reservation Agent information

See Michigan salary details

$9

$15

$19

How much do reservation agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for reservation agent in Michigan is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a reservation agent?

Reservation Agents are customer service professionals who assist clients with booking and managing reservations for services such as hotels, flights, car rentals, and other travel-related arrangements. They handle inquiries, provide information about availability, rates, and policies, and process bookings either over the phone, online, or in person. Excellent communication and organizational skills are essential, as Reservation Agents are often the first point of contact for customers and play a key role in ensuring a smooth reservation experience.

How does a reservation agent typically handle high volumes of booking requests during peak seasons?

During peak travel seasons, Reservation Agents often manage a surge in booking requests, which requires strong organizational skills and the ability to multitask efficiently. They rely on reservation software to track availability, process bookings quickly, and communicate clearly with customers to minimize errors or double bookings. Agents may also coordinate closely with other departments, such as front desk staff or management, to ensure room inventory is updated in real time and special requests are accommodated. Maintaining composure and providing excellent customer service under pressure are key to success in this environment.

What are the key skills and qualifications needed to thrive as a reservation agent, and why are they important?

To thrive as a Reservation Agent, you need strong customer service skills, attention to detail, and proficiency in booking and scheduling procedures, often supported by a high school diploma or equivalent. Familiarity with reservation software systems such as Sabre, Amadeus, or Opera, as well as basic computer literacy, is typically required. Excellent communication, problem-solving abilities, and patience are important soft skills that help build rapport with clients and handle challenging situations. These skills ensure accurate bookings, customer satisfaction, and efficient operations in a fast-paced hospitality or travel environment.

What is the difference between Reservation Agent vs Front Desk Agent?

AspectReservation AgentFront Desk Agent
CredentialsHigh school diploma; customer service skills; reservation system trainingHigh school diploma; customer service skills; familiarity with front desk software
Work EnvironmentCall centers, travel agencies, hotel reservationsHotels, motels, hospitality front desks
Employer & IndustryTravel, hospitality, airline industriesHospitality, lodging industry
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiriesChecking guests in/out, assisting with services, managing front desk operations

While both Reservation Agents and Front Desk Agents work in the hospitality and travel industries, Reservation Agents primarily focus on managing reservations and booking systems, often working remotely or in call centers. Front Desk Agents handle guest check-ins, check-outs, and on-site customer service at hotels. The roles overlap in customer service skills and industry environment but differ in daily tasks and focus areas.

How to become a reservation agent?

To become a reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software can be beneficial, and some employers may require specific certifications or training programs. The role often involves working in a fast-paced environment, including evenings and weekends.

Is a reservation agent a good job?

A reservation agent is a customer service role that involves handling bookings and inquiries, often requiring communication skills and familiarity with reservation systems. The job can offer flexible hours and opportunities for advancement but may involve repetitive tasks and high call volume. Overall, it can be a suitable entry-level position for those interested in hospitality or travel industries.

What are the most commonly searched types of Reservation Agent jobs in Michigan?

The most popular types of Reservation Agent jobs in Michigan are:

What are popular job titles related to Reservation Agent jobs in Michigan?

For Reservation Agent jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Reservation Agent jobs in Michigan look for?

The top searched job categories for Reservation Agent jobs in Michigan are:

What cities in Michigan are hiring for Reservation Agent jobs?

Cities in Michigan with the most Reservation Agent job openings:

What are popular job titles related to Reservation Agent jobs in MI?

For Reservation Agent jobs in MI, the most frequently searched job titles are:

Reservation Agent jobs near you
Infographic showing various Reservation Agent job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $31,625 per year, or $15.2 per hour.

Front Desk Agent

Hampton Inn

Auburn Hills, MI • On-site

$13.50 - $17/hr

Part-time

Re-posted 2 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 760 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description

Front Desk Agent
Position Type: Full-Time or Part-Time
Job Summary
We are seeking a friendly, professional, and dependable Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing an exceptional guest experience from arrival through departure while assisting with front desk operations and supporting the overall success of the hotel.
This is a great opportunity for someone who enjoys working with people, providing excellent customer service, and being part of a professional hospitality team. Previous hotel experience is preferred but not required. We are willing to train the right candidate.
Key Responsibilities
  • Welcome guests with a friendly and professional attitude.
  • Check guests in and out accurately and efficiently.
  • Process reservations, room assignments, payments, and guest requests.
  • Answer telephone calls and respond to guest questions and inquiries.
  • Provide information about hotel services, amenities, local attractions, restaurants, and transportation.
  • Address guest concerns and complaints professionally and work to resolve issues promptly.
  • Communicate effectively with housekeeping, maintenance, and management regarding guest needs and room status.
  • Maintain accurate guest records and follow established hotel procedures.
  • Maintain a clean, organized, and professional front desk area.
  • Follow hotel policies and procedures related to safety, security, guest privacy, and cash handling.
  • Assist with other hotel duties as needed to ensure smooth daily operations.
  • Provide consistently courteous and professional service while representing the hotel.
Qualifications
  • Previous hotel, hospitality, customer service, or front desk experience is preferred but not required.
  • Excellent communication and interpersonal skills.
  • Friendly, professional, and service-oriented personality.
  • Ability to remain calm and professional when handling challenging guest situations.
  • Basic computer skills and ability to learn hotel reservation/front desk systems.
  • Strong attention to detail and ability to multitask.
  • Reliable and punctual with a strong work ethic.
  • Ability to work independently as well as part of a team.
  • Ability to work a flexible schedule, including weekends and holidays as needed.
What We're Looking For
The ideal candidate is someone who takes pride in providing excellent guest service, communicates effectively, is dependable, and enjoys creating a positive experience for every guest. We welcome applicants who are new to the hospitality industry as well as experienced hotel professionals.
Schedule
Full-time and part-time opportunities are available. Scheduling may include mornings, afternoons, evenings, weekends, and holidays based on hotel operational needs.
Equal Opportunity
We are committed to providing an inclusive and professional workplace and encourage qualified individuals from all backgrounds to apply.

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