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Online Reservation Agent Jobs (NOW HIRING)

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each ...

Reservation Agent

Mason, NH · Remote

$16.50 - $20.75/hr

About the job Reservation Agent We are seeking a motivated and detail-oriented Reservation Agent to join our growing travel team. In this role, you'll assist clients with planning and booking their ...

Reservation Agent WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture ... all online inquiries. * Processes all incoming reservations received via rooming list, email, in ...

Reservation Agent

Middletown, PA

$15.50 - $19.25/hr

Reservation Agent For 20 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking ...

Reservation Agent Hôtel Barrière Le Fouquet's SoHo, 456 Greenwich St Base pay starts at $24/hr Benefits: Health Insurance, Dental Insurance, PTO, 401K Become familiar with hotel product knowledge ...

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each ...

Reservation Agent

Southampton, PA

$15.50 - $19.25/hr

Reservation Agent U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each ...

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the ...

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the ...

Reservation Agent

San Diego, CA · On-site

$18.50 - $20.50/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the ...

Reservation Agent

Eugene, OR

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the ...

If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the ...

Reservation Agent

Salt Lake City, UT

$15.50 - $19.25/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

Reservation Agent

Detroit, MI

$14.75 - $18.25/hr

Shinola Hotel Reservation Agent Shinola Hotel is seeking a Reservation Agent to create timeless memories and quality experiences for guests and associates alike. The world's first Shinola Hotel is ...

Reservation Agent

Eugene, OR · On-site

$16 - $20/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

Reservation Agent

Cleveland, OH · On-site

$15 - $17/hr

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of ...

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Online Reservation Agent information

See salary details

$11

$17

$22

How much do online reservation agent jobs pay per hour?

As of May 28, 2026, the average hourly pay for online reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Reservation Agent, and why are they important?

To thrive as an Online Reservation Agent, you need strong customer service skills, attention to detail, and proficiency in managing bookings, typically supported by a high school diploma or equivalent. Familiarity with reservation management systems, CRM software, and online communication tools is commonly required. Excellent verbal and written communication, problem-solving abilities, and patience help agents stand out when assisting diverse clients. These skills ensure efficient booking processes, high customer satisfaction, and effective problem resolution in a competitive service environment.

How does an Online Reservation Agent typically handle high-volume booking periods and what tools are used to manage workload efficiently?

During peak booking periods, Online Reservation Agents rely on specialized reservation management software to streamline the process and ensure accuracy. They often work closely with team leads and other agents to distribute inquiries and avoid backlogs. Agents also prioritize clear communication with customers and utilize templates or automated responses for common queries, which helps maintain a high standard of service even when demand is high. Adaptability and proficiency with digital tools are essential in managing these busy times effectively.

What does an Online Reservation Agent do?

An Online Reservation Agent is responsible for assisting customers in booking reservations for services such as hotels, flights, rental cars, or events through online platforms. They handle inquiries, process bookings, provide detailed information about availability and pricing, and resolve issues related to reservations. Their role involves strong communication skills, attention to detail, and familiarity with reservation systems to ensure a smooth and efficient booking experience for customers.

What is the difference between Online Reservation Agent vs Phone Reservation Agent?

AspectOnline Reservation AgentPhone Reservation Agent
CredentialsCustomer service skills, basic computer proficiencyCustomer service skills, basic computer proficiency
Work EnvironmentOnline platforms, computer-basedCall centers, phone-based
Industry UsageTravel, hospitality, airlinesTravel, hospitality, airlines
Search/Comparison IntentOnline booking, digital reservationsPhone reservations, call booking

Both roles involve assisting customers with reservations in the travel and hospitality industry. The main difference lies in the method of communication: Online Reservation Agents handle digital bookings via online platforms, while Phone Reservation Agents assist customers over the phone. Skills and credentials are similar, but the work environment varies based on the communication channel used.

More about Online Reservation Agent jobs
What cities are hiring for Online Reservation Agent jobs? Cities with the most Online Reservation Agent job openings:
What are the most commonly searched types of Reservation Agent jobs? The most popular types of Reservation Agent jobs are:
What states have the most Online Reservation Agent jobs? States with the most job openings for Online Reservation Agent jobs include:
Infographic showing various Online Reservation Agent job openings in the United States as of May 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 86% Physical, and 14% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservation Agent

$18.50 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


U-Haul rating

6.1

Company rating: 6.1 out of 10

Based on 478 frontline employees who took The Breakroom Quiz

121st of 139 rated vehicle equipment hire


Job description

Reservation Agent

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.

U-Haul Offers:

  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Reservation Agent Responsibilities:

  • Assist with calls from and to customers.
  • Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
  • Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
  • Assist with the Company's U-Box portable storage product.

Minimum Qualifications:

  • High school diploma or equivalent
  • Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
  • Proficient in customer service, time management and multitasking

Pay Range is: $18.5 - $20.5 Hourly

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.


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