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Central Reservation Agent Jobs (NOW HIRING)

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

RESERVATION AGENT DUTIES AND RESPONSIBILITIES: * Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. * Processes reservations from the sales office ...

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

RESERVATION AGENT DUTIES AND RESPONSIBILITIES: * Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. * Processes reservations from the sales office ...

Asheville Cottages

Reservation Agent

Asheville, NC · On-site

$15.25 - $19/hr

We were married in 1991 and graduated from University of Central Florida in 1992. We both received ... Processes reservations by email, telephone, fax or central reservation systems referral.

Asheville Cottages

Reservation Agent

Asheville, NC · On-site

$15.25 - $19/hr

We were married in 1991 and graduated from University of Central Florida in 1992. We both received ... Processes reservations by email, telephone, fax or central reservation systems referral.

Heritage Companies

Central Reservations Agent

Albuquerque, NM · On-site

$15.50 - $19.50/hr

Central Reservations Agent At Heritage Companies, the culture, spirit, and traditions of New Mexico ... Utilize reservation sales techniques and upselling opportunities to maximize revenue and enhance ...

Prism Hospitality, LP

Front Desk Agent

Tucson, AZ · On-site

$13.75 - $17.25/hr

Reservations & Coordination: Assist guests with reservations or coordinate with the central reservation system as needed. * Cash Handling & Reporting: Accurately handle guest payments and ...

Prism Hospitality, LP

Front Desk Agent

Tucson, AZ · On-site

$13.50 - $17/hr

Reservations & Coordination: Assist guests with reservations or coordinate with the central reservation system as needed. * Cash Handling & Reporting: Accurately handle guest payments and ...

U-Haul

Reservation Manager

Blaine, MN · On-site

$16.25 - $18.28/hr

Compensation Range: $16.25 to $18.28 Hourly Location: 9890 Central Ave NE, Blaine, Minnesota 55434 ... If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ...

U-Haul

$16.25 - $18.28/hr

Compensation Range: $16.25 to $18.28 Hourly Location: 9890 Central Ave NE, Blaine, Minnesota 55434 ... If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ...

EOS USA

Remote Central Reservations Agent

$25K/mo

Remote Central Reservations Agent EOS Hospitality is seeking a remote Central Reservations Agent to ... Complies with all reservation related safety, security and financial procedures, hotel policies and ...

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Central Reservation Agent information

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$11

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How much do central reservation agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for central reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a central reservation agent?

To thrive as a Central Reservation Agent, you need strong customer service abilities, attention to detail, and proficiency in managing bookings, usually supported by a high school diploma or equivalent. Familiarity with reservation management systems (PMS), telephony software, and office productivity tools is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help agents deliver exceptional guest experiences. These skills ensure accurate reservations, high customer satisfaction, and smooth operations in hospitality settings.

What is the difference between Central Reservation Agent vs Front Desk Agent?

AspectCentral Reservation AgentFront Desk Agent
CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service skills
Work EnvironmentCall centers, reservation officesHotel lobby, front desk
Employer & IndustryHotels, resorts, travel agenciesHotels, motels, hospitality industry
Primary RoleHandle reservations via phone or onlineAssist guests check-in/out, provide info

While both roles involve customer service in the hospitality industry, the Central Reservation Agent primarily manages reservations remotely via calls or online platforms, whereas the Front Desk Agent interacts directly with guests at the hotel front desk. Understanding these differences helps job seekers find the right position based on their skills and preferences.

How to be a central reservation agent?

To become a central reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software are often required, and some employers may prefer relevant certifications or training. The role usually involves working in a call center environment with flexible schedules.

What are some common challenges central reservation agents face when managing high call volumes, and how can they effectively handle them?

Central Reservation Agents often experience peak periods where call volumes surge, especially during holidays or promotional campaigns. Managing these high volumes requires strong multitasking skills, clear communication, and proficiency with reservation software. Agents can effectively handle these challenges by staying organized, following standardized scripts, and utilizing downtime to familiarize themselves with property details and procedures. Support from a collaborative team and regular training sessions also help agents maintain service quality during busy times.

How much do central reservation agents make in the US?

Central reservation agents in the US typically earn an average annual salary of around $30,000 to $40,000, depending on experience, location, and employer. Many roles also offer hourly wages ranging from $12 to $20, often with additional benefits such as training in reservation systems and customer service skills.

What does a central reservation agent do?

A Central Reservation Agent is responsible for managing and processing reservations for hotels, resorts, or travel companies from a centralized office or call center. They assist customers with booking rooms, modifying existing reservations, and providing information about rates, availability, and amenities. Central Reservation Agents also handle cancellations, special requests, and ensure that customer inquiries are addressed efficiently and accurately. Their goal is to maximize occupancy and provide excellent customer service throughout the reservation process.

Is a central reservation agent a good job?

A central reservation agent is a customer service role that involves handling booking inquiries and reservations, often requiring strong communication and computer skills. The job can offer flexible hours and opportunities for advancement but may involve repetitive tasks and high call volume. Overall, it can be a suitable entry-level position in the hospitality industry for those interested in customer service.
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Central Reservation Agent jobs near you
Infographic showing various Central Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Central Reservation Agent - Palace

Station Casinos

Las Vegas, NV

$15.25 - $19/hr

Full-time

Re-posted 27 days ago

Station Casinos rating

6.8

Company rating: 6.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

89th of 164 rated casinos

Job description

Central Reservations Agent (Agente de la Centralde Reservaciones)

Description:

It is the responsibility of the Central Reservation Specialtyagent to serve as a vital link between Room reservations, the Casinodepartment and the Sales department at the individual properties. Answerall incoming calls to the Casino/Group/Wholesale phone lines fromoutside or within the company. Position duties encompass all aspects ofgreat Guest service when assisting both our internal and external Guestswith incoming calls, and inquiries regarding rooms, group masters, andCasino information. Perform responsibilities in accordance with allCompany standards, policies and procedures.

Qualifications:

Minimum 6 months' work experience in a customer serviceposition, preferably within the hospitality industry. Assist our VIPGuests with requests for room reservations, event reservations andspecial room blocks as requested. Input all required information intothe Casino Tracking system to ensure Guests are appropriately coded toevents. Excellent oral communication skills, strong interpersonal skillsand professional behavior to effectively handle all issues, which may besensitive in nature. Ability to communicate and listen effectively withGuests, Team Members and Management.

Descripcion:

Es responsabilidad del Agente de Especialidades de la Centralde Reservaciones servir como un enlace vital entre las reservas dehabitaciones, el departamento de Casino y el departamento de ventas enlas propiedades individuales. Responder todas las llamadas entrantes alas lineas telefonicas de Casino / Grupo / Mayorista desde fuera odentro de la compania. Los deberes del puesto abarcan todos los aspectosde un excelente servicio para los huespedes al ayudar a nuestroshuespedes internos y externos con las llamadas entrantes y las consultasrelacionadas con las habitaciones, los maestros de grupo y lainformacion del casino. Desempenar las responsabilidades de acuerdo contodos los estandares, politicas y procedimientos de laCompania.

Calificaciones:

6 meses de Experiencia laboral minima en un puesto de servicioal cliente, preferiblemente dentro de la industria hotelera. Ayudar anuestros huespedes VIP con solicitudes de reservacion de habitaciones,reservaciones de eventos y bloques de habitaciones especiales segun losolicitado. Ingresar toda la informacion requerida en el sistema deseguimiento del casino para asegurarse de que los huespedes estencorrectamente codificados para los eventos. Excelentes habilidades decomunicacion oral, solidas habilidades interpersonales y comportamientoprofesional para manejar eficazmente todos los problemas, que pueden serde naturaleza delicada. Capacidad para comunicarse y escuchar de maneraefectiva con los Huespedes, los Miembros del Equipo y laAdministracion.

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