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Central Reservation Agent Jobs (NOW HIRING)

U-Haul

$16.25 - $18.28/hr

Compensation Range: $16.25 to $18.28 Hourly Location: 9890 Central Ave NE, Blaine, Minnesota 55434 ... If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ...

U-Haul

Reservation Manager

Blaine, MN · On-site

$16.25 - $18.28/hr

Compensation Range: $16.25 to $18.28 Hourly Location: 9890 Central Ave NE, Blaine, Minnesota 55434 ... If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ...

AccorHotel

Reservations Agent

Miami, FL · On-site

$15.25 - $19.25/hr

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system. Creates and maintains ...

AccorHotel

Reservations Agent

Miami, FL · On-site

$15.25 - $19.25/hr

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system. Creates and maintains ...

AccorHotel

Reservations Agent

Miami, FL

$15.25 - $19.25/hr

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, fax or through a central reservation system. Creates and maintains ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI

$22 - $24.50/hr

... and/or agent reservations. CRO Agents communicate verbally and in writing with all customers ... Reservation requests are handled with excellent customer service and must therefore be handled in a ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $24.50/hr

... and/or agent reservations. CRO Agents communicate verbally and in writing with all customers ... Reservation requests are handled with excellent customer service and must therefore be handled in a ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $23/hr

... and/or agent reservations. CRO Agents communicate verbally and in writing with all customers ... Reservation requests are handled with excellent customer service and must therefore be handled in a ...

Black Butte Ranch

Reservations Agent

Sisters, OR · On-site

$22/hr

About Black Butte Ranch Black Butte Ranch is a destination resort in Central Oregon, surrounded by ... Maintain accurate reservation records, run daily reports, and utilize reservation systems and ...

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Central Reservation Agent information

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How much do central reservation agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for central reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a central reservation agent do?

A Central Reservation Agent is responsible for managing and processing reservations for hotels, resorts, or travel companies from a centralized office or call center. They assist customers with booking rooms, modifying existing reservations, and providing information about rates, availability, and amenities. Central Reservation Agents also handle cancellations, special requests, and ensure that customer inquiries are addressed efficiently and accurately. Their goal is to maximize occupancy and provide excellent customer service throughout the reservation process.

What are the key skills and qualifications needed to thrive as a central reservation agent?

To thrive as a Central Reservation Agent, you need strong customer service abilities, attention to detail, and proficiency in managing bookings, usually supported by a high school diploma or equivalent. Familiarity with reservation management systems (PMS), telephony software, and office productivity tools is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help agents deliver exceptional guest experiences. These skills ensure accurate reservations, high customer satisfaction, and smooth operations in hospitality settings.

What are some common challenges central reservation agents face when managing high call volumes, and how can they effectively handle them?

Central Reservation Agents often experience peak periods where call volumes surge, especially during holidays or promotional campaigns. Managing these high volumes requires strong multitasking skills, clear communication, and proficiency with reservation software. Agents can effectively handle these challenges by staying organized, following standardized scripts, and utilizing downtime to familiarize themselves with property details and procedures. Support from a collaborative team and regular training sessions also help agents maintain service quality during busy times.

What is the difference between Central Reservation Agent vs Front Desk Agent?

AspectCentral Reservation AgentFront Desk Agent
CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service skills
Work EnvironmentCall centers, reservation officesHotel lobby, front desk
Employer & IndustryHotels, resorts, travel agenciesHotels, motels, hospitality industry
Primary RoleHandle reservations via phone or onlineAssist guests check-in/out, provide info

While both roles involve customer service in the hospitality industry, the Central Reservation Agent primarily manages reservations remotely via calls or online platforms, whereas the Front Desk Agent interacts directly with guests at the hotel front desk. Understanding these differences helps job seekers find the right position based on their skills and preferences.

How much do central reservation agents make in the US?

Central reservation agents in the US typically earn an average annual salary of around $30,000 to $40,000, depending on experience, location, and employer. Many roles also offer hourly wages ranging from $12 to $20, with some positions providing additional incentives or bonuses for customer service performance.

How to be a central reservation agent?

To become a central reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software are often required, and some employers may prefer candidates with multilingual abilities or relevant certifications. Training is usually provided on the job to familiarize new agents with company procedures and tools.

Is a central reservation agent a good job?

A central reservation agent is a customer service role that involves handling booking inquiries and reservations, often requiring good communication skills and familiarity with reservation systems. The job can offer flexible hours and opportunities for advancement in the hospitality industry, but it may also involve repetitive tasks and high call volume. Overall, it can be a suitable entry-level position for those interested in hospitality or customer service careers.
More about Central Reservation Agent jobs

What job categories do people searching Central Reservation Agent jobs look for?

The top searched job categories for Central Reservation Agent jobs are:

Central Reservation Agent jobs near you
Infographic showing various Central Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Sales Representative

Peabody Hotels & Resorts

Memphis, TN • On-site

$14.50 - $19/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Process reservation requests, changes, and cancellations received through various channels.

  • Answer phone calls, describe room accommodations, and confirm reservation details with callers.

  • Monitor and maintain wait lists and ensure accurate input of reservation information into the system.

Job description

Description
REPORTS TO: Reservations Manager, Reservation Supervisor and Director of Revenue Management.
SUPERVISES: N/A.
WORK ENVIRONMENT:
    • Position involves working in different areas of the hotel, to include public, administrative and back-of-house areas. Job involves working:
    • under variable noise levels.
    • Indoors and occasionally outside the hotel performing sales calls.
    • around fumes and/or odor hazards.
    • around dust and/or mite hazards.
    • around chemicals.

KEY RELATIONSHIPS:
Internal: Staff in ResCom, Front Desk, Sales & Catering, Housekeeping and Engineering.
External: Hotel guests/visitors, other local hotels, and potential local customers.
ESSENTIAL JOB FUNCTIONS
  1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  2. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  3. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  4. Maintain positive guest relations at all times.
  5. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  6. Maintain complete knowledge of:
    • all hotel facilities/services, hours of operation.
    • all guest room layouts, bed types, decor, appointments and locations.
    • room availability for any given day.
    • restricted dates, rates and room types.
    • all room rates, packages and promotions.
    • specific arrangements between hotel and travel agencies and Central Reservations Office.
    • entertainment/special events scheduled in the hotel.
  7. Access all functions of the computer system.
  8. Set up workstation with necessary supplies and resource materials.
  9. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  10. Process all PEPRS reservation requests, changes and cancellations received by phone, fax, mail, internally and through corporate reservations center or travel agencies.
  11. Ascertain callers' needs through open-ended questions.
  12. Describe room accommodations and all amenities.
  13. Obtain all designated information to book a reservation.
  14. Accommodate special requests and designate such in system.
  15. Maximize rates for all reservations.
  16. Verify availability. Suggest alternate dates for sold-out dates; offer waitlist when appropriate.
  17. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
  18. Relay accurate information on transportation arrangements from airport to hotel; input and document such requests.
  19. Set up proper billing accounts (i.e., share-withs, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
  20. Verify all reservation information with caller or list to ensure accuracy.
  21. Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
  22. Input all manual reservations into the system.
  23. Obtain approval from management for same day reservations on near sell-out dates.
  24. Process confirmation letters as needed.
  25. Monitor and maintain wait lists.

SECONDARY JOB FUNCTIONS
  1. Complete special projects as assigned by Director of Front Office and/or Manager or other higher-ranking management.
  2. Understand and execute all safety and emergency procedures (for example: fire, crowd control, inclement weather, bomb threats).
  3. Communicate necessary information pertaining to PEPRS clients to appropriate department leaders.

Requirements
QUALIFICATIONS
Essential:
  1. High school graduate or equivalent vocational training certificate.
  2. Compute basic arithmetic.
  3. Fluency in English, both verbal and written.
  4. Provide legible communication and directions.
  5. Ability to:
  • perform job functions with attention to detail, speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgment.
  • follow directions thoroughly.
  • understand guests' service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.
  • satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
  • maintain regular and punctual attendance.
  • adhere to Peabody grooming standards.
  • exemplify Peabody Service Excellence®.

Desirable:
  1. Some college or training in the Hospitality Industry.
  2. Previous experience as a Reservation Agent.
  3. Ability to suggestively sell.
  4. Ability to input and access information in the property management system/computers.
  5. Previous guest relations training.

PHYSICAL ABILITIES
Essential:
  1. Exert physical effort in transporting 25 pounds throughout the hotel.
  2. Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills.
  3. Ability to remain stationary for prolonged periods of time.
  4. Ability to move freely within the hotel environment.

STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

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