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Central Reservation Agent Jobs (NOW HIRING)

Fairmont

Reservations Coordinator

Santa Monica, CA · On-site

$32 - $37/hr

Minimum 1 year as a reservations agent or 2 years in a customer service position * Must have ... Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications ...

Hilton

Front Desk Agent

Tucson, AZ · On-site

$12.25 - $15.50/hr

Reservations & Coordination: Assist guests with reservations or coordinate with the central reservation system as needed. * Cash Handling & Reporting: Accurately handle guest payments and ...

Prism Hospitality, LP

Front Desk Agent

Tucson, AZ · On-site

$13.75 - $17.25/hr

Reservations & Coordination: Assist guests with reservations or coordinate with the central reservation system as needed. * Cash Handling & Reporting: Accurately handle guest payments and ...

New

Viejas Casino & Resort

$14.75 - $19/hr

Accurately enters room bookings into central reservation systems. Maintains an inventory of vacancies, reservations, and room assignments. Offers the guest alternative dates, waitlists the guests ...

Hilton

Front Desk Agent

Tucson, AZ

$12.25 - $15.50/hr

Reservations & Coordination: Assist guests with reservations or coordinate with the central reservation system as needed. * Cash Handling & Reporting: Accurately handle guest payments and ...

Apply Early

Prism Hospitality, LP

Front Desk Agent

Bryan, OH · On-site

$13.25 - $16.75/hr

Reservations & Coordination: Assist guests with reservations or coordinate with the central reservation system as needed. * Cash Handling & Reporting: Accurately handle guest payments and ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

Central Reservations Agent This position is the primary voice and initial experience for all ... Reservation requests are handled with excellent customer service and must therefore be handled in a ...

U-Haul

$16.25 - $18.28/hr

Compensation Range: $16.25 to $18.28 Hourly Location: 9890 Central Ave NE, Blaine, Minnesota 55434 ... If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ...

U-Haul

Reservation Manager

Blaine, MN · On-site

$16.25 - $18.28/hr

Compensation Range: $16.25 to $18.28 Hourly Location: 9890 Central Ave NE, Blaine, Minnesota 55434 ... If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ...

AccorHotel

Reservations Coordinator

New York, NY · On-site

$32 - $37/hr

Minimum 1 year as a reservations agent or 2 years in a customer service position * Must have ... Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications ...

The Fairmont Hotel

Reservations Coordinator

Manhattan, NY · On-site

$32 - $37/hr

Minimum 1 year as a reservations agent or 2 years in a customer service position * Must have ... Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications ...

FAIRMONT

Reservations Coordinator

New York, NY

Minimum 1 year as a reservations agent or 2 years in a customer service position * Must have ... Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications ...

Apply Early

AccorHotel

Reservations Coordinator

New York, NY

$32 - $37/hr

Minimum 1 year as a reservations agent or 2 years in a customer service position * Must have ... Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI · On-site

$22 - $23/hr

... and/or agent reservations. CRO Agents communicate verbally and in writing with all customers ... Reservation requests are handled with excellent customer service and must therefore be handled in a ...

Roberts Hawaii

Central Reservations Agent

Honolulu, HI

$22 - $23/hr

... and/or agent reservations. CRO Agents communicate verbally and in writing with all customers ... Reservation requests are handled with excellent customer service and must therefore be handled in a ...

EOS USA

Resort Central Reservations Agent

$25K/mo

Resort Central Reservations Agent Kennebunkport Resort Collection is seeking a Central Reservations ... Complies with all reservation related safety, security and financial procedures, hotel policies and ...

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Central Reservation Agent information

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$11

$17

$22

How much do central reservation agent jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for central reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Central Reservation Agent, and why are they important?

To thrive as a Central Reservation Agent, you need strong customer service abilities, attention to detail, and proficiency in managing bookings, usually supported by a high school diploma or equivalent. Familiarity with reservation management systems (PMS), telephony software, and office productivity tools is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help agents deliver exceptional guest experiences. These skills ensure accurate reservations, high customer satisfaction, and smooth operations in hospitality settings.

How much do reservation agents make in the US?

Reservation agents in the US typically earn an average hourly wage of around $12 to $16, which equates to approximately $25,000 to $33,000 annually for full-time work. Salaries can vary based on experience, location, and the employer, with some agents earning additional commissions or bonuses for performance.

What is the difference between Central Reservation Agent vs Front Desk Agent?

AspectCentral Reservation AgentFront Desk Agent
CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service skills
Work EnvironmentCall centers, reservation officesHotel lobby, front desk
Employer & IndustryHotels, resorts, travel agenciesHotels, motels, hospitality industry
Primary RoleHandle reservations via phone or onlineAssist guests check-in/out, provide info

While both roles involve customer service in the hospitality industry, the Central Reservation Agent primarily manages reservations remotely via calls or online platforms, whereas the Front Desk Agent interacts directly with guests at the hotel front desk. Understanding these differences helps job seekers find the right position based on their skills and preferences.

What are some common challenges Central Reservation Agents face when managing high call volumes, and how can they effectively handle them?

Central Reservation Agents often experience peak periods where call volumes surge, especially during holidays or promotional campaigns. Managing these high volumes requires strong multitasking skills, clear communication, and proficiency with reservation software. Agents can effectively handle these challenges by staying organized, following standardized scripts, and utilizing downtime to familiarize themselves with property details and procedures. Support from a collaborative team and regular training sessions also help agents maintain service quality during busy times.

How do I become a reservation agent?

To become a reservation agent, typically you need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software can be beneficial, and some employers may require specific training or certifications. On-the-job training is common, and the role often involves working flexible hours, including evenings and weekends.

What's the highest paid travel job?

Central Reservation Agents typically earn moderate salaries, but higher-paying travel jobs include roles like travel managers, corporate travel directors, and luxury travel consultants, often requiring specialized skills and certifications. Executive positions in the travel industry or roles in corporate travel management tend to have the highest compensation.

What does a Central Reservation Agent do?

A Central Reservation Agent is responsible for managing and processing reservations for hotels, resorts, or travel companies from a centralized office or call center. They assist customers with booking rooms, modifying existing reservations, and providing information about rates, availability, and amenities. Central Reservation Agents also handle cancellations, special requests, and ensure that customer inquiries are addressed efficiently and accurately. Their goal is to maximize occupancy and provide excellent customer service throughout the reservation process.

What jobs pay 4000 a week without a degree?

A Central Reservation Agent typically earns less than $4,000 per week, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or commercial pilots, which often require experience or certifications. These jobs may offer high weekly earnings based on commissions, bonuses, or specialized skills, but reaching $4,000 weekly usually involves significant experience or performance-based pay.
More about Central Reservation Agent jobs
What job categories do people searching Central Reservation Agent jobs look for? The top searched job categories for Central Reservation Agent jobs are:
Central Reservation Agent jobs near you
Infographic showing various Central Reservation Agent job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 2% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Front Desk Agent

Desert Hospitality Management, LLC

Tucson, AZ

$12.25 - $15.50/hr

Other

Posted 5 days ago

Job description

Scope:
Ensure exceptional guest satisfaction and optimize hotel revenue through efficient and courteous check-in/check-out processes and attentive coordination of guest services.

Primary Responsibilities:

  • Guest Registration & Check-Out:
    Promptly and courteously check guests in and out of the hotel using up-selling techniques to maximize room revenue. Prepare for group arrivals, departures, and VIP check-ins. Maintain awareness of all hotel events and functions during your shift.

  • Customer Service & Support:
    Respond to guest requests and inquiries in a timely, friendly manner. Promote hotel amenities, services, and facilities, and provide helpful information about local attractions and directions to enhance the guest experience.

  • Problem Resolution:
    Address and resolve minor guest issues independently to ensure satisfaction. Promptly escalate significant concerns, complaints, or disturbances to the supervisor.

  • Reservations & Coordination:
    Assist guests with reservations or coordinate with the central reservation system as needed.

  • Cash Handling & Reporting:
    Accurately handle guest payments and departmental accounting, including receipts, guest accounts, and credit transactions. Post all charges, complete daily cashier reports, prepare bank deposits, and reconcile cash drawers.

  • Security & Safety:
    Issue, control, and manage guest safe-deposit boxes in accordance with security procedures.

  • Night Audit Coverage:
    Be cross-trained to perform Night Audit duties, including balancing daily financial transactions and preparing audit reports.

  • Telephone & Communication Duties:
    Handle all incoming calls efficiently and professionally. Dispatch shuttle services and internal staff as necessary. Maintain a guest call log, respond to requests or complaints promptly, and ensure thorough follow-up.

  • Professional Presentation:
    Maintain a polished and professional appearance in accordance with company dress code and grooming standards.

  • Policy Adherence:
    Follow all hotel and company policies, procedures, and service standards consistently.

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