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Central Reservation Agent Jobs (NOW HIRING)

Black Butte Ranch

Reservations Agent

Sisters, OR · On-site

$22/hr

About Black Butte Ranch Black Butte Ranch is a destination resort in Central Oregon, surrounded by ... Maintain accurate reservation records, run daily reports, and utilize reservation systems and ...

Black Butte Ranch

Reservations Agent

Sisters, OR · On-site

$22/hr

About Black Butte Ranch Black Butte Ranch is a destination resort in Central Oregon, surrounded by ... Maintain accurate reservation records, run daily reports, and utilize reservation systems and ...

Tru by Hilton Ashland

Front Desk Agent

Ashland, VA · On-site

$13.25 - $17/hr

As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer ... Process, as assigned, reservations by mail, telephone, fax and central reservation systems ...

Tru by Hilton Ashland

Front Desk Agent

Ashland, VA · On-site

$13.25 - $17/hr

As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer ... Process, as assigned, reservations by mail, telephone, fax and central reservation systems ...

Concept Hotels LLC

Front Desk Agent

Santa Fe, NM · On-site

$16.50/hr

... central reservation system referrals  Have complete knowledge of room types and offered rate plans  Fully understand the hotels' policy on guaranteed reservations and no-shows  Process ...

The Cliffs Hotel and Spa

Guest Services Agent

Pismo Beach, CA · On-site

$16 - $20.25/hr

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast ... Have a continued sense of ownership while handling multiple guests, booking/reservation requests ...

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Front Desk Agent

New York, NY · On-site

$19 - $20/hr

This role is central to delivering an exceptional first and last impression and requires a natural ... Proficiency with reservation management systems and Microsoft Office or Google Suite * Genuine ...

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Front Desk Agent - New York, NY

Manhattan, NY · On-site

$18 - $21/hr

This role is central to delivering an exceptional first and last impression and requires a natural ... Proficiency with reservation management systems and Microsoft Office or Google Suite * Genuine ...

Hampton Inn Wilson

Guest Service Associate

Wilson, NC · On-site

$13.75 - $16.75/hr

As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer ... Process, as assigned, reservations by mail, telephone, fax and central reservation systems ...

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Central Reservation Agent information

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How much do central reservation agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for central reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a central reservation agent?

To thrive as a Central Reservation Agent, you need strong customer service abilities, attention to detail, and proficiency in managing bookings, usually supported by a high school diploma or equivalent. Familiarity with reservation management systems (PMS), telephony software, and office productivity tools is typically required. Excellent communication, problem-solving skills, and the ability to remain calm under pressure help agents deliver exceptional guest experiences. These skills ensure accurate reservations, high customer satisfaction, and smooth operations in hospitality settings.

What is the difference between Central Reservation Agent vs Front Desk Agent?

AspectCentral Reservation AgentFront Desk Agent
CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service skills
Work EnvironmentCall centers, reservation officesHotel lobby, front desk
Employer & IndustryHotels, resorts, travel agenciesHotels, motels, hospitality industry
Primary RoleHandle reservations via phone or onlineAssist guests check-in/out, provide info

While both roles involve customer service in the hospitality industry, the Central Reservation Agent primarily manages reservations remotely via calls or online platforms, whereas the Front Desk Agent interacts directly with guests at the hotel front desk. Understanding these differences helps job seekers find the right position based on their skills and preferences.

How to be a central reservation agent?

To become a central reservation agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with reservation systems or booking software are often required, and some employers may prefer relevant certifications or training. The role usually involves working in a call center environment with flexible schedules.

What are some common challenges central reservation agents face when managing high call volumes, and how can they effectively handle them?

Central Reservation Agents often experience peak periods where call volumes surge, especially during holidays or promotional campaigns. Managing these high volumes requires strong multitasking skills, clear communication, and proficiency with reservation software. Agents can effectively handle these challenges by staying organized, following standardized scripts, and utilizing downtime to familiarize themselves with property details and procedures. Support from a collaborative team and regular training sessions also help agents maintain service quality during busy times.

How much do central reservation agents make in the US?

Central reservation agents in the US typically earn an average annual salary of around $30,000 to $40,000, depending on experience, location, and employer. Many roles also offer hourly wages ranging from $12 to $20, often with additional benefits such as training in reservation systems and customer service skills.

What does a central reservation agent do?

A Central Reservation Agent is responsible for managing and processing reservations for hotels, resorts, or travel companies from a centralized office or call center. They assist customers with booking rooms, modifying existing reservations, and providing information about rates, availability, and amenities. Central Reservation Agents also handle cancellations, special requests, and ensure that customer inquiries are addressed efficiently and accurately. Their goal is to maximize occupancy and provide excellent customer service throughout the reservation process.

Is a central reservation agent a good job?

A central reservation agent is a customer service role that involves handling booking inquiries and reservations, often requiring strong communication and computer skills. The job can offer flexible hours and opportunities for advancement but may involve repetitive tasks and high call volume. Overall, it can be a suitable entry-level position in the hospitality industry for those interested in customer service.
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The top searched job categories for Central Reservation Agent jobs are:

Central Reservation Agent jobs near you
Infographic showing various Central Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

Black Butte Ranch

Sisters, OR • On-site

$22/hr

Full-time

Posted 20 days ago

Job description

About Black Butte Ranch
Black Butte Ranch is a destination resort in Central Oregon, surrounded by Cascade mountain views, Ponderosa pines, and a strong sense of community. Set across 1,800 acres, the Ranch features championship golf courses, lodging, restaurants, pools, spa, trails, a private lake, and year-round recreation.
Working here means being part of a collaborative team dedicated to creating memorable guest experiences in one of the Pacific Northwest's most beautiful settings.
Come join the Guest Services team at Black Butte Ranch!
Job Summary
The Reservations Agent is responsible for delivering exceptional guest service while assisting guests with lodging reservations and vacation planning. This role serves as a knowledgeable resource on Black Butte Ranch accommodations, amenities, and policies, ensuring accurate reservations, seamless communication across departments, and a memorable guest experience.
Responsibilities
  • Provide exceptional customer service while booking lodging reservations for guests.
  • Assist guests and homeowners with reservation inquiries, policies, and special requests.
  • Accurately communicate lodging options, resort policies, and vacation rental information.
  • Coordinate with housekeeping, front desk, and property management to ensure a seamless guest experience.
  • Respond promptly to phone calls, emails, and reservation leads.
  • Promote and upsell resort lodging, golf, dining, and other amenities.
  • Resolve guest and homeowner concerns professionally and efficiently.
  • Maintain accurate reservation records, run daily reports, and utilize reservation systems and software.
  • Support Front Desk and Guest Services operations as needed.
  • Perform other duties as assigned.

Qualifications
  • Previous hospitality, reservations, or customer service experience preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organizational skills with exceptional attention to detail and follow-through.
  • Ability to multitask in a fast-paced environment while maintaining professionalism.
  • Proficiency with Microsoft Office and the ability to learn reservation software.
  • Flexible availability, including evenings, weekends, and holidays.
  • Ability to sit or stand for extended periods and perform light physical tasks as needed.
  • Knowledge of hospitality industry standards and a commitment to delivering outstanding guest service.

Offers are contingent upon successful completion of a background check.
Our commitment to service starts with our team. We foster a welcoming, inclusive workplace and make employment decisions based on qualifications, merit, and business needs in accordance with applicable laws.

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