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Remote Technical Jobs in Raleigh, NC (NOW HIRING)

Granite Telecommunications

Technical Program Manager

Cary, NC · On-site +1

$112.10K - $145.20K/yr

The role requires 4 days in office and 1 day per week can be remote. Working hours will be Monday ... Conduct a thorough technical project review to identify lessons learned and areas for improvement ...

SoftPro

Sr. Technical (IT) Consultant

Raleigh, NC · On-site +1

Some positions are eligible for 100% remote work, plus hybrid options for those living near our ... This is a hands-on technical position and will require firsthand experience recommending and ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Respond to technical support issues quickly, working collaboratively on the back-end to bring the ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Hitachi

Senior IT Technical Project Manager

Raleigh, NC · Remote

$107.40K - $147.30K/yr

Project/Program Management Job Schedule: Full time Remote: No Join a team that's shaping the ... As an Senior IT Technical Project Manager, you'll drive complex, highimpact IT initiatives across ...

Automation Technical Resources

Senior PLC Engineer

Raleigh, NC · Remote

$101.60K - $139.50K/yr

This is a remote work opportunity involving automation project work. Start is late January/early ... For consideration, please submit your resume to apply@autotechres.com at Automation Technical ...

Automation Technical Resources

Sr. SCADA Engineer

Raleigh, NC · Remote

$101.60K - $139.50K/yr

This is a remote work opportunity involving automation project work. Start is late January/early ... For consideration, please submit your resume to apply@autotechres.com at Automation Technical ...

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Remote Technical information

See Raleigh, NC salary details

$29.2K

$152K

$200.2K

How much do remote technical jobs pay per year?

As of May 30, 2026, the average yearly pay for remote technical in Raleigh, NC is $151,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,800.00 and $199,300.00 per year, depending on experience, location, and employer.

What Are Remote Technical Jobs?

Remote technical jobs are found in both technical support and IT as well as programming and software development. Common titles include remote computer programmer, software developer, and IT support engineer. As a virtual computer programmer, your responsibilities include writing programs using various computer languages, testing and debugging programs, using code libraries, and expanding and updating an existing program. As a software developer, your duties are to produce efficient and clean code, troubleshoot, upgrade, and debug existing software, and create technical documentation for reporting and reference. As an IT support engineer, you find solutions for hardware and software problems, track computer system problems, help customers to understand any issues they experience, and properly log all cases.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Specialist, and why are they important?

To excel as a Remote Technical Support Specialist, you need a solid understanding of troubleshooting, networking, and technical problem-solving, typically supported by relevant IT certifications or a degree in computer science. Familiarity with remote support tools, ticketing systems, and diagnostic software like TeamViewer, Zendesk, or ServiceNow is commonly required. Strong communication, patience, and customer service orientation are essential soft skills for explaining solutions and building rapport with users remotely. These competencies ensure efficient resolution of technical issues, maintain high customer satisfaction, and support smooth business operations from a distance.

What are some common challenges faced by Remote Technical professionals, and how can they be effectively managed?

Remote Technical professionals often encounter challenges such as maintaining clear communication with team members across different time zones, staying updated with rapidly evolving technologies, and managing work-life boundaries while working from home. To address these, it's important to leverage collaboration tools (like Slack or Zoom), establish regular check-ins with the team, and set a structured daily routine. Additionally, dedicating time for professional development and ensuring a dedicated workspace can help improve productivity and work satisfaction.

What is the difference between Remote Technical vs Remote Software Developer?

AspectRemote TechnicalRemote Software Developer
Required CredentialsTechnical certifications, IT-related degreesComputer science degree, coding certifications
Work EnvironmentRemote, often in IT support or technical rolesRemote, focused on coding and software development
Employer & Industry UsageIT services, tech companies, support teamsSoftware companies, tech startups, app development
Common Search & ComparisonOften compared for technical skills and remote workFocuses on coding skills and software projects

Remote Technical roles typically involve providing technical support, troubleshooting, or IT services remotely, requiring certifications and technical knowledge. Remote Software Developers focus on coding, building applications, and software solutions, often with programming certifications. Both roles are remote and tech-focused but differ in daily tasks and skill sets.

More about Remote Technical jobs
What are the most commonly searched types of Technical jobs in Raleigh, NC? The most popular types of Technical jobs in Raleigh, NC are:
What are popular job titles related to Remote Technical jobs in Raleigh, NC? For Remote Technical jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Technical jobs in Raleigh, NC look for? The top searched job categories for Remote Technical jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Technical jobs? Cities near Raleigh, NC with the most Remote Technical job openings:
Remote Technical jobs near you

Technical Customer Support Representative

HirexHire

Raleigh, NC • Remote

Other

Posted 22 days ago

Job description

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Raleigh, NC HQ (Remote)

Industry: Government Technology (SaaS)

Company Size: 50+

What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.

Contact HirexHire for more client information

THE ROLE

Our client is seeking a Technical Customer Support Representative to serve as the front line of the customer experience for their SaaS platform. This role is responsible for managing inbound support requests, guiding customers through platform functionality, and ensuring timely resolution of issues. You will support both day-to-day inquiries and time-sensitive customer workflows, including live or scheduled events, while partnering closely with internal teams to deliver a seamless and high-quality customer experience. This position requires strong communication, sound judgement, and the ability to remain calm in high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours.

WHAT YOU WILL DO

  • Manage inbound customer support requests via chat, email, and screenshare with timely and professional communication.

  • Troubleshoot platform usage, configuration questions, and basic technical issues.

  • Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events.

  • Provide real-time assistance for high-priority customer scenarios.

  • Identify, document, and escalate bugs or complex issues with clear and actionable context.

  • Collaborate with Customer Success, Implementation, and technical teams on complex or high-visibility accounts.

  • Maintain accurate documentation of issues, feature requests, and edge cases.

  • Contribute to internal knowledge base and support documentation.

  • Identify opportunities to improve customer outcomes and platform utilization.

WHAT YOU WILL NEED

  • 2-4 years of experience in customer support, customer success, or a similar role, preferably within a SaaS environment.

  • Ability to independently troubleshoot and resolve moderately complex technical issues such as permissions, configurations, or integrations.

  • Experience managing a support queue with competing priorities, including time-sensitive workflows.

  • Comfort investigating issues across systems such as admin settings, browser behavior, and basic API responses.

  • Experience documenting bugs and collaborating with engineering teams using tools like Azure DevOps or similar systems.

  • Familiarity with tools such as Intercom, Slack, and ticketing or workflow platforms.

  • Strong communication skills with the ability to guide non-technical users clearly and effectively.

  • Ability to navigate ambiguity and drive customer issues to resolution.

  • Strong organizational skills, attention to detail, and sound judgement on when to escalate issues.

  • Comfortable working Pacific Time Zone hours with occasional flexibility for time-sensitive support needs.

Apply