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Remote Application Support Jobs in Raleigh, NC (NOW HIRING)

DPR Construction

Application Support Analyst

Raleigh, NC · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Experience * 2+ years of experience in Service Desk, Application Support, or a similar IT support ...

EnerSys

Application Security Engineer (REMOTE)

Raleigh, NC · Remote

$117K - $146K/yr

Support threat modeling, risk assessments, and security architecture reviews for applications ... Ensure application security practices align with regulatory and compliance frameworks (e.g., NIST ...

Hip eCommerce

General Job Application

Raleigh, NC · On-site +1

We're also a worldwide, fully remote team with a strong employee presence in the United States and ... supports the employee's ability to dedicate their full attention to their job duties during work ...

KEYENCE

Field Application Engineer

Raleigh, NC · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Showing results 1-20

All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Raleigh, NC

Remote Application Support information

See Raleigh, NC salary details

$30.1K

$156.7K

$200.2K

How much do remote application support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote application support in Raleigh, NC is $156,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,100.00 and $199,300.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are popular job titles related to Remote Application Support jobs in Raleigh, NC? For Remote Application Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Raleigh, NC look for? The top searched job categories for Remote Application Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Application Support jobs? Cities near Raleigh, NC with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 70% Full Time, 17% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $156,689 per year, or $75.3 per hour.
Mainframes Application Support (Remote)

Mainframes Application Support (Remote)

Sky Solutions LLC.

Raleigh, NC • Remote

Contractor

Posted 22 days ago

Job description

Company Description
  • Everything we do is about empowering people to do the extraordinary - from our clients who are transforming the world to our team who are driving change through technology. It was true when Sky Solutions was founded in 2008, and it's just as true today.
Job Description
  • Role: Mainframes Application Support
  • Location: Raleigh, NC - Remote
  • Duration: FTE/long term
  • Visa - OPEN

Preferred Requirements: Anywhere in the US, but willing to relocate to Raleigh once client offices open up.


Minimum Requirements:

  • 3+ years' experience in in systems support, application development and/or integration
  • 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I
  • Fluent English

Preferred Requirements:

  • Experience developing technical solutions from new business requirements
  • Financial Planning and/or Accounting experience
  • Experience in working with agile teams, experience with JIRA
  • Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM
Qualifications

Minimum Requirements:

  • 3+ years' experience in in systems support, application development and/or integration
  • 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I
  • Fluent English

Preferred Requirements:

  • Experience developing technical solutions from new business requirements
  • Financial Planning and/or Accounting experience
  • Experience in working with agile teams, experience with JIRA
  • Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM
Additional Information

All your information will be kept confidential according to EEO guidelines.

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