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Remote Application Support Jobs in Raleigh, NC (NOW HIRING)

Hitachi

Application Engineer - FACTS

Raleigh, NC · Remote

Sales, Marketing & Product Management Job Schedule: Full time Remote: No The opportunity Hitachi ... From keeping lights on and factories running to supporting hospitals and schools, our solutions ...

IQVIA

Phone Support Specialist

Raleigh, NC · Remote

The entire application takes no more than 5-7 minutes to complete. Position Description Customer ... This is a remote position, requiring reliable internet access and availability to work the assigned ...

NCSU

IT Client Support Specialist

Raleigh, NC · On-site +1

This position is eligible for remote work on a weekly rotating basis. This position may experience ... Monitor application performance and run analytics to proactively find and resolve problems and to ...

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All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Raleigh, NC

Remote Application Support information

See Raleigh, NC salary details

$30.1K

$156.7K

$200.2K

How much do remote application support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote application support in Raleigh, NC is $156,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,100.00 and $199,300.00 per year, depending on experience, location, and employer.

What is a Remote Application Support role?

A Remote Application Support role involves providing technical assistance and troubleshooting for software applications from a remote location. Professionals in this position help users resolve issues, monitor application performance, and ensure smooth operation of software systems. They often work with end-users, IT teams, and developers to identify and fix problems, manage updates, and offer guidance on best practices. This role typically requires strong communication skills, technical knowledge, and the ability to diagnose and resolve issues efficiently without on-site presence.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a Remote Application Support professional, and why are they important?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by Remote Application Support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What Are Remote Application Support Jobs?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are popular job titles related to Remote Application Support jobs in Raleigh, NC? For Remote Application Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Raleigh, NC look for? The top searched job categories for Remote Application Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Application Support jobs? Cities near Raleigh, NC with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Raleigh, NC as of May 2026, with employment types broken down into 70% Full Time, 17% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $156,689 per year, or $75.3 per hour.
Lead Software Engineer - Direct Transactions

Lead Software Engineer - Direct Transactions

First-Citizens Bank & Trust Company

Raleigh, NC • Remote

Other

Posted 18 days ago

First Citizens Bank rating

7.6

Company rating: 7.6 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

79th of 141 rated banks

Job description

Overview
This is a remote role that may be hired in the following locations: North Carolina, Arizona, Texas
We are looking for a hands-on Lead Software Engineer who provides technology solutions and integration services in following areas: Payments & Money movement, information reporting. The ideal candidate should have the necessary skills and experience to provide technical guidance, estimation of efforts, understanding and deciding upon the optimal technology solution to achieve the desired business needs, day to day application support, should be able to navigate differing levels of gray/unknowns, and have excellent communication skills with other IT management levels, individual contributors, and business stakeholders. They must be able to move at a rapid rate of execution to deliver requests and take advantage of any opportunities as they present themselves and navigate through any resource constraints. They must have both the short- and long-term strategic view when deciding on the best technical approach. They must be able to develop code and effectively oversee distributed development team members.
This role will be responsible for leading all software aspects within the team including research, design, technology insertion, development, testing and supporting them.
Responsibilities
  • Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
  • Provide development leadership (Architecture, Strategy, Design, Development) on our Client facing Payments platforms.
  • Drive department best practices, guidelines implementation and adhere to standards.
  • Innate desire to create a superlative developer experience down to the last detail.
  • Deep love of building elegant, maintainable, well-documented, secure code.
  • Abstracting and refactoring should be a passion, not a chore.
  • Drive to learn new things and go above and beyond the call of duty.
  • Always working to improve yourself and constructively support the team around you.
  • Drive technical designs to consensus and approval by Architecture Review Team. Design and develop enterprise solutions for specific business need that provide frameworks, interfaces and services that can be extended and reused for future requirements.
  • Perform impact analysis of proposed changes on existing architecture, capabilities, system priorities, and technology solutions; looks for additional solution options or trade-offs. Identifies cost/benefit implications of proposed solutions (e.g. people, processes, technology, strategy, finance).
  • Creates and maintains application architecture and related assets. Be the go-to person for development team on architecture discussions. The above duties and responsibilities are representative of the nature and level of work assigned.
  • Supervise release processes (some after-hours/weekend work may be required)

Qualifications
Bachelor's Degree and 6 years of experience in Software application development and maintenance OR High School Diploma or GED and 10 years of experience in Software application development and maintenance
Preferred Qualifications:
  • Expert in Lambda & ECS (serverless + containers)
  • Strong in Step Functions, SQS, SNS (event-driven systems)
  • Experience with S3, DynamoDB & RDS (storage + databases)
  • Proficient in KMS & IAM (security & access)
  • Hands-on with AWS Transfer Family (SFTP)
  • Skilled in Terraform (IaC)
  • Experience with CloudWatch/X-Ray (monitoring)
  • Experience with Docker & OpenShift (containers & orchestration)
  • Strong in Java, Spring Boot & Node.js (backend development)
  • Ability to build scalable, fault-tolerant architectures
  • AWS Certified Solutions Architect or AWS Certified Developer required

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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