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Application Support Jobs in Raleigh, NC (NOW HIRING)

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

About the Role We are seeking an Application Support Engineer with strong SQL Server experience to provide Level 3 support for business-critical applications. This role focuses on advanced ...

Itron, Inc.

L3 Application Support Engineer

Raleigh, NC · On-site

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and customer success of Itron's enterprise applications. You will serve as a technical ...

Itron, Inc

L3 Application Support Engineer

Raleigh, NC · Hybrid

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and customer success of Itron's enterprise applications. You will serve as a technical ...

Duke University

Senior Application Manager

Durham, NC · On-site

Application support certification (ProWatch, Microsoft SQL); Database administrator strongly preferred. * Six to eight years of experience preferred. * Experience serving as a technical lead or ...

Duke University

Senior Application Manager

Durham, NC · On-site

Application support certification (ProWatch, Microsoft SQL); Database administrator strongly preferred. * Six to eight years of experience preferred. * Experience serving as a technical lead or ...

WingSwept

Application System Administrator

Garner, NC · On-site

Key Responsibilities Application Support * Install, configure, and update CMTS software in both AWS hosting environments and customer Windows OS environments . * Assist customers with server ...

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All JobsApplication Support JobsApplication Support Jobs in Raleigh, NC

Application Support information

See Raleigh, NC salary details

$30.1K

$156.7K

$200.2K

How much do application support jobs pay per year?

As of Jun 8, 2026, the average yearly pay for application support in Raleigh, NC is $156,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,100.00 and $199,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the role of application support?

Application support involves assisting users with software applications, troubleshooting issues, and ensuring systems run smoothly. Support specialists often use diagnostic tools, communicate with users, and document problems to facilitate timely resolutions.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Raleigh, NC? The most popular types of Application Support jobs in Raleigh, NC are:
What are popular job titles related to Application Support jobs in Raleigh, NC? For Application Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Raleigh, NC look for? The top searched job categories for Application Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Application Support jobs? Cities near Raleigh, NC with the most Application Support job openings:
Application Support jobs near you

Application Support Engineer

STI

Raleigh, NC • On-site

Full-time

Posted 28 days ago

Job description

Job Title: Application Support Engineer
Location: Raleigh, NC- work from office 3 days a week
Duration: Long term Contract
Must have skills: ServiceNow or some ticketing system. Must have experience with prod Support.
Look for 1 to 3 years of total experience only.
Job Description:
We are looking for someone to be part of our Application Support Team. Following are key requirements:
  1. Some experience in doing Application Support.
  2. Knowledge of some programming language and SDLC
  3. Experience with Service Now
  4. Preferring computer science graduate
  5. Ability to work in shifts and/or be on call outside US business hours.
  6. Ability to quickly triage and react to incoming incidents and route them to appropriate party.

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