Application Support Jobs in Raleigh, NC (NOW HIRING)

Description

Application Engineer

At SCHUNK, we are passionate about shaping the future of automation, clamping technology, and precision engineering. As a global technology leader, we develop innovative solutions that help our customers improve productivity, efficiency, and reliability. Built on generations of expertise and a commitment to continuous improvement, SCHUNK products are recognized worldwide for their quality, performance, and innovation. We believe in growing together as a team and striving every day to deliver exceptional results for our customers and partners.

• Manage the complete customer quotation and order lifecycle for custom and specialty-engineered components.
• Prepare and deliver customer quotations, proposals, and sales orders in a timely and accurate manner.
• Review customer specifications, drawings, models, and application requirements to develop effective technical solutions.
• Interpret engineering drawings and technical documentation to ensure customer requirements are clearly understood and communicated.
• Collaborate with customers and SCHUNK Design Engineering teams to develop design specifications, drawings, and custom solutions.
• Coordinate prototype development, testing, and application support, ensuring final designs meet customer expectations, quality standards, and performance requirements.
• Track and follow up on quotations, opportunities, and sales orders to support business growth and customer satisfaction.
• Develop and manage project timelines, coordinating design, production, and delivery activities with internal teams and manufacturing facilities.
• Monitor order progress, proactively addressing production, scheduling, or delivery challenges to meet customer and business objectives.
• Provide technical support, product training, and application guidance to customers, distributors, and internal sales teams through webinars, virtual meetings, and onsite visits.
• Deliver exceptional customer service through phone, email, and onsite support.
• Enter and manage customer quotations and sales orders within SAP, ensuring accurate documentation and order tracking.
• Identify, troubleshoot, and resolve customer concerns, technical issues, and product delivery challenges.
• Support Technical Specialists and Customer Service Representatives as needed to ensure seamless customer support and business continuity.
• Partner cross-functionally with Toolholding, Workholding, Automation Components, Production, Sales, and Marketing teams on customer projects, trade shows, product launches, and internal initiatives.
• Contribute to continuous improvement efforts that enhance customer experience, operational efficiency, and business performance.
• Travel up to 5% as required for customer visits, training, trade shows, and business meetings.

Requirements

Required Qualifications

• Bachelor's degree in Engineering, Manufacturing Technology, or a related technical field, or an equivalent combination of education, training, and hands-on experience in CNC machining, metal cutting, workholding, fixturing, or toolholding applications.
• Strong project management and organizational skills with the ability to prioritize multiple tasks, projects, and competing deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications and experience working with CAD/CAM software, 3D models, and STEP files.
• Ability and willingness to quickly learn and effectively utilize internal business systems, including ERP and CRM platforms.
• Excellent verbal and written communication skills, with the ability to convey technical concepts clearly to customers, distributors, sales personnel, engineers, and other stakeholders.
• Demonstrated ability to interpret and analyze technical drawings, engineering specifications, operating instructions, maintenance manuals, and other technical documentation.
• Strong analytical and problem-solving abilities, including identifying root causes, evaluating alternatives, and implementing effective solutions.
• Self-motivated and customer-focused with the ability to work independently while contributing effectively within a cross-functional team environment.
• Proven ability to collaborate across departments, including Engineering, Customer Service, Operations, Production, and Sales, to achieve business and customer objectives.

Core Values & Operating Principles

At SCHUNK, our culture is built on innovation, accountability, collaboration, and continuous improvement. We seek team members who embrace ownership, deliver excellence, and help advance our position as a global technology leader in toolholding, workholding, gripping technology, and automation.

We focus on possibilities rather than obstacles. We approach challenges with creativity, resourcefulness, and a commitment to finding solutions that move our customers and organization forward.

Progress requires action. Every conversation, project, and initiative should result in clear next steps, ownership, and accountability.

We take pride in the quality of our work. Whether serving a customer, developing a solution, or collaborating internally, we deliver with precision, professionalism, and attention to detail.

We respond quickly, prioritize effectively, and focus our efforts on activities that create the greatest value for our customers and business.

We communicate clearly, plan thoughtfully, and make informed decisions. When circumstances change, we adapt quickly and continuously improve.

We value diverse perspectives and treat colleagues, customers, and partners with professionalism and respect. Success is achieved through teamwork, trust, and mutual support.

Benefits

SCHUNK offers a competitive compensation and benefits package designed to support the health, well-being, and financial security of our employees and their families.

• Medical Insurance: Comprehensive health coverage with SCHUNK paying 100% of employee premiums and approximately 85% of dependent coverage.
• Dental & Vision Insurance: Optional group plans available for employees and eligible dependents.
• Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
• 401(k) Retirement Plan: Company match of 50% on employee contributions up to 6% of eligible earnings.
• Paid Time Off (PTO): Generous paid time off package to support work-life balance.
• Paid Vacation: Vacation benefits that increase with tenure.
• Professional Development: Opportunities for technical training, product education, and career growth within a global organization.