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Application Support Jobs in Raleigh, NC (NOW HIRING)

DPR Construction

EHS Application Admin

Raleigh, NC · On-site

Configure and support application interfaces for data integration with other applications or systems in the environment. * Managing backups, storage, and integrity of application data or databases.

Qualys

Technical Support Engineer

Raleigh, NC · On-site

Experience in Vulnerability Management and Web Application Security/Firewall application support. In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows and ...

Qualys

Technical Support Engineer

Raleigh, NC

Experience in Vulnerability Management and Web Application Security/Firewall application support. In-depth TCP/IP understanding and LAN/WAN infrastructure knowledge. Strong foundation in Windows and ...

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

... Application support experience with Zoom, Box, Azure Knowledge of current workstation hardware and standards Other Desired Qualifications Certifications in MCSE Fundamental networking knowledge and ...

Redolent, Inc

IT Support Technician

Durham, NC

$20.75 - $28.50/hr

... Application support experience with Zoom, Box, Azure Knowledge of current workstation hardware and standards Other Desired Qualifications Certifications in MCSE Fundamental networking knowledge and ...

Novanta

IT Operations Support

Apex, NC · On-site

$16.50 - $22.50/hr

Application deployments and upgrades * Windows 10/11 operating system support * Business productivity and manufacturing application support * Site level Active Directory object management * User ...

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All JobsApplication Support JobsApplication Support Jobs in Raleigh, NC

Application Support information

See Raleigh, NC salary details

$30.1K

$156.7K

$200.2K

How much do application support jobs pay per year?

As of Jul 1, 2026, the average yearly pay for application support in Raleigh, NC is $156,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,100.00 and $199,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Raleigh, NC? The most popular types of Application Support jobs in Raleigh, NC are:
What are popular job titles related to Application Support jobs in Raleigh, NC? For Application Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Raleigh, NC look for? The top searched job categories for Application Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Application Support jobs? Cities near Raleigh, NC with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 68% Full Time, 21% Part Time, and 11% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $156,689 per year, or $75.3 per hour.
IT Support Specialist (Advanced Technical Support)

IT Support Specialist (Advanced Technical Support)

Grace Federal Solutions LLC

Durham, NC • On-site

Contractor

Posted 22 days ago

Job description

Job Title: IT Support Specialist (Advanced Technical Support)
Location: RTP, NC
Contract Type: Contract Position
Start Date: TBD
Pay Range: Competitive
More than a job — a launchpad.
Support a mission-driven academic community while growing your IT career. Join a collaborative environment where your technical expertise directly supports faculty, staff, and students advancing healthcare education.
Role Overview
The IT Support Specialist provides advanced technical assistance to faculty, staff, and students at a prestigious University in the Triangle area. This role delivers a high level of customer service while managing and resolving technical issues efficiently. The specialist takes ownership of support requests, collaborates with senior IT staff and vendors, and ensures University-owned technology resources are maintained to the highest standards.
Key Responsibilities
  • Provide advanced technical support to DUSON faculty, staff, and students with a strong focus on customer service
  • Log, track, prioritize, and resolve support requests using ServiceNow, meeting established response time and service quality standards
  • Coordinate with internal departments, vendors, and infrastructure teams to resolve issues accurately and efficiently
  • Take ownership of reported issues, ensuring proper documentation and timely resolution
  • Escalate unresolved issues to appropriate internal or external teams and monitor progress through resolution
  • Communicate regularly with requesters regarding issue status and updates
  • Install, configure, and maintain University-owned hardware and software, including desktops, laptops, printers, and applications
  • Perform or coordinate hardware repairs and replacements as needed
  • Develop and document troubleshooting steps and solutions for common technical issues to support proactive equipment care
  • Plan and allocate technology resources to effectively meet the needs

Requirements
  • Experience providing advanced technical support in an academic, healthcare, or enterprise IT environment preferred
  • Strong customer service and communication skills
  • Experience working with ticketing systems, preferably ServiceNow
  • Knowledge of desktop, laptop, printer, and application support
  • Ability to troubleshoot hardware and software issues independently and collaboratively
  • Strong documentation and organizational skills
  • Ability to work effectively with cross-functional teams and external vendors

Schedule & Benefits
  • Contract Position, Full Time Hours
  • Schedule details and benefits will be shared during the interview process

Apply Today!
If you’re passionate about technology, service excellence, and supporting an academic community, we encourage you to apply and become part of a team that makes a meaningful impact every day.
 

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