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Application Support Analyst Jobs in Raleigh, NC (NOW HIRING)

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Support to the Enterprise Application team, in respect to the installation and configuration of ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... application procedures. If you need assistance or an accommodation due to a disability, you may ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

Inn-Flow

Application Support Engineer

Raleigh, NC · On-site

Analyze and optimize existing SQL queries, stored procedures, and indexes * Perform controlled data ... in application or production support, including Level 3 responsibilities * Strong hands-on ...

Infojini Inc

Support Analyst

Raleigh, NC

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED COMPETENCIES: Experience with problem/resolution help desk ...

Danaher

Application Support Scientist

Durham, NC · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical ... D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field * 2+ Experience ...

Ask IT consulting

Service Support Analyst

Raleigh, NC

Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description ... Is able to use the information provided to assess data and application access. Maintains mainframe ...

Infojini Inc

Security Support Analyst

Raleigh, NC

NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide ... Support to the Enterprise Application team, in respect to the installation and configuration of ...

HedgeServ

Sr. Application Support Engineer

Raleigh, NC · Hybrid

The engineer will triage, analyze, and resolve production issues, working closely with end-users ... Support application running in an AWS cloud environment. * Monitor, troubleshoot, and resolve ...

Dlapiper

Litigation Support Analyst

Raleigh, NC · Hybrid

$46.15 - $73.38/hr

Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.

Infojini Inc

Service Support Analyst

Raleigh, NC

Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client Description: Experience with problem/resolution help desk ticketing systems. Knowledge of operating ...

Capital Bank

Production Support Analyst

Cary, NC · On-site

Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...

Bandwidth

Technical Support Analyst

Raleigh, NC · On-site

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

Bandwidth

Technical Support Analyst

Raleigh, NC

The Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Raleigh, NC

Application Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do application support analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for application support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Raleigh, NC?

For Application Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Application Support Analyst jobs in Raleigh, NC look for?

The top searched job categories for Application Support Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Application Support Analyst jobs?

Cities near Raleigh, NC with the most Application Support Analyst job openings:

Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% In-person job distribution, with an average salary of $79,462 per year, or $38.2 per hour.

NCDOT - Service Support Analyst- Senior

Raleigh, NC • On-site

V-Soft Consulting Group, Inc
Recruiting and Staffing Services • 1 - 5K employees
Learn more about V-Soft Consulting Group, Incexternal

Other

Medical, Dental, Vision, Retirement

Re-posted 6 hours ago

Job description

Service Support Analyst - Senior (Onsite)
Primary Location: Raleigh, North Carolina
V-Soft Consulting is currently hiring for a Service Support Analyst- Senior for our premier client in Raleigh, North Carolina.
Education and Experience
  • Bachelors degree from appropriately accredited institution in business, information technology or a discipline related to this position: 4 years.
  • Preferred Associates degree in business or information technology from an appropriately accredited institution with 6 years of experience: 6 years.
  • Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) and standard office equipment: 6 years.
  • Experience with Adobe Acrobat: 5 years.
  • Working knowledge and experience with the ServiceNow applications: 6 years.
  • Ability to proactively identify and manage situations requiring complex communication for internal and/or external audiences: 6 years.
  • Ability to recognize and fully understand the limitations of business information systems in relation to business processes: 6 years.
  • Ability to exercise creative and critical thinking in evaluating complex situations and developing solutions: 5 years.
  • Ability to forecast level of future agency requirements: 5 years.
  • Ability to make recommendations on issues that affect the direction of business: 6 years.
  • Ability to identify and address the root cause of the issues: 6 years.
  • Ability to set short and long-term goals: 5 years.
  • Ability to interact and communicate with all levels of management and personnel: 6 years.
  • Self-motivated with a can-do attitude: 6 years.
  • Excellent writing skills, knowledge, and ability to write policies and procedures: 5 years.
  • Ability to create step-by-step process flow charts: 5 years.

WHAT YOULL DO:
Job Responsibilities:
  • Develop, manage, track, and maintain the preliminary and updated Physical Security Site Survey Diagrams.
  • Manage and track the progression of future scheduled sites along with the Physical Security Manager and the IT-EMS Application Support Team; and provide weekly updates on security assessment requests from customers for the FACS Support Team.
  • Maintain Physical Security standard operating procedures, policies, reports, and other documentation in collaboration with the Physical Security Administrative Assistant, Inventory Specialist, and Physical Security Manager.
  • Submit and monitor progression of incidents and requests for FACS services in collaboration with the FACS IT-Application Support team using ServiceNow.
  • Support inventory activities as needed and/or in the absence of the Physical Inventory Specialist.
  • Work with the Vendor Technicians to test and confirm proper operations of FACS devices and equipment for service calls, track and update status of assigned tasks within ServiceNow.
  • Confirm with the site point of contact regarding scheduled work to be performed by the Vendor, which includes preventative maintenance, repairing/replacing malfunctioning equipment, additions, modifications, and relocations.
  • Provide guidance, training, and support to new and existing Physical Security colleagues as needed.
  • Collaborate with the IT-Application Support team to maintain the Physical Security internal SharePoint site.
  • Generate and review various audit reports to identify risks, faults, and areas of development within the access control system.
  • Execute the necessary actions to resolve the identified risks, faults, and areas of development within the access control system to ensure the safety and security of client facilities.
  • Collaborate with the Physical Security Administrative Assistant, the Physical Security Inventory Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the development and improvements of Physical Security related program features within ServiceNow.
  • Participate in system upgrades to the access control system with other Physical Security and FACS IT-Application Support team.
  • Other job duties as assigned by Physical Security Management.

Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
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