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Application Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Innosoul inc

Support Analyst

Raleigh, NC · On-site

Job ID: NC-807321 Onsite/Local Service Support Analyst with LMS, Meck Administrators, ILT ... Provide first and second line application support, resolving technical queries, and communicating ...

US Tech Solutions

Support Analyst

Raleigh, NC · On-site

Support Analyst Duration: 12 Months Location: 4101 Capital Blvd. Raleigh NC 27604 Our Client is ... Support to the Enterprise Application team, in respect to the installation and configuration of ...

Abrigo

Support Analyst

Raleigh, NC · On-site

The Support Analyst will be accountable for driving the resolution of product issues from start to ... application procedures. If you need assistance or an accommodation due to a disability, you may ...

STI

Application Support Engineer

Raleigh, NC · On-site

Application Support Engineer Location: Raleigh, NC- work from office 3 days a week Duration: Long term Contract Must have skills: ServiceNow or some ticketing system. Must have experience with prod ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... application procedures. If you need assistance or an accommodation due to a disability, you may ...

Sageworks

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... application procedures. If you need assistance or an accommodation due to a disability, you may ...

Abrigo

Support Analyst

Raleigh, NC · On-site +1

The Support Analyst will be accountable for driving the resolution of product issues from start to ... application procedures. If you need assistance or an accommodation due to a disability, you may ...

Infojini Inc

Support Analyst

Raleigh, NC

Support Analyst Location:Raleigh, NC- 27601 Duration:05+ months contract Client:Direct client KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED COMPETENCIES: Experience with problem/resolution help desk ...

Danaher

Application Support Scientist

Durham, NC

The Application Scientist supports LC-MS product demonstrations, application development, technical ... D. in Chemistry, Biochemistry, Analytical Chemistry, or related life sciences field * 2+ Experience ...

Duke University

Device Support Analyst

Durham, NC

... support for application issues. Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert. Communicate issues ...

Duke Health

Device Support Analyst

Durham, NC

... support for application issues. Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert. Communicate issues ...

Duke University

Device Support Analyst

Durham, NC · On-site

... for application issues. Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert. • Communicate issues ...

Duke Health

Device Support Analyst

Durham, NC · On-site

... for application issues. Use systems and diagnostic tools to troubleshoot issues, either resolving the issue at hand or escalating to the appropriate technical expert. • Communicate issues ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Raleigh, NC

Application Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do application support analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for application support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What are the most common challenges faced by application support analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an application support analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Raleigh, NC? For Application Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Application Support Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Application Support Analyst jobs? Cities near Raleigh, NC with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,462 per year, or $38.2 per hour.

Support Analyst

Innosoul inc

Raleigh, NC • On-site

Other

Posted 9 days ago

Job description

Job ID: NC-807321

Onsite/Local Service Support Analyst with LMS, Meck Administrators, ILT experience

Location: Raleigh, NC (Mecklenburg County Parks and Recreation)
Duration: 12 Months

Skills:
Define, track, and assure responsiveness to clients information technology problems Required 3 Years
Prepare status reports Required 3 Years
Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner Required 3 Years
Categorize time spent, requests for service and assets according to provided definitions Required 3 Years

Job Description:
Manage the day-to-day operation of the departmental specific software application or system. Identify system requirements and solve moderately complex business problems. Assists users and trains staff on the use of applications or systems. Performs work with general supervision. Possesses an understanding of user needs, capacity and limitations of equipment, operating time, and desired results in order to provide solutions. Maintains strong interpersonal and communication skills.

Essential Function:
Provide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system.
Responsible for monitoring and responding to open tickets submitted through an incident management system
Troubleshoot and escalate alerts that cannot be resolved to appropriate section
Prioritize and handle service requests and incidents
Progress issues and provide relevant information for troubleshooting or for clarification
Identify opportunities for process improvement and contribute to departmental initiatives for the departmental software application or system.
Responsible for improving and documenting the technical processes around software or application support
Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
Work with the software or application developer to ensure the system is operating efficiently, install updates and troubleshoot.
Establish accounts and passwords and assist with issues regarding user accounts.
Onboard and setup new Meck Administrators on the Learning Management System (LMS).
Responsible for administrator functions for the enterprise Learning Management System (LMS) which includes assigning/launching e-learning courses, set-up and maintaining ILT classes, creating reports, troubleshooting, and responding to Learning Management System (LMS) issues.
Create ILT Events/Sessions for identified training classes.
Act as a support and resource for departmental Learning Management System (LMS) Administrators.
Contact/support for departments with Extended Enterprise Learning Management System (LMS) users.

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