Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description ... Is able to use the information provided to assess data and application access. Maintains mainframe ...
Service Support Analyst Location : Raleigh, NC (State of NC) Duration 12 Months Short Description ... Is able to use the information provided to assess data and application access. Maintains mainframe ...
Service Support Analyst
Raleigh, NC · On-site
... EMS Application Support Team; and provide weekly updates on security assessment requests from ... Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the ...
Service Support Analyst
Raleigh, NC · On-site
... EMS Application Support Team; and provide weekly updates on security assessment requests from ... Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the ...
Professional Summary Experienced Application Support Executive (L1) with over 10 years of expertise in providing front-line technical and application support to end users. Skilled in handling ...
Professional Summary Experienced Application Support Executive (L1) with over 10 years of expertise in providing front-line technical and application support to end users. Skilled in handling ...
The engineer will triage, analyze, and resolve production issues, working closely with end-users ... Support application running in an AWS cloud environment. * Monitor, troubleshoot, and resolve ...
The engineer will triage, analyze, and resolve production issues, working closely with end-users ... Support application running in an AWS cloud environment. * Monitor, troubleshoot, and resolve ...
Security Support Analyst
Raleigh, NC · On-site
NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide ... Support to the Enterprise Application team, in respect to the installation and configuration of ...
Security Support Analyst
Raleigh, NC · On-site
NCDOT is seeking an Expert Level Specialist Support Analyst for a 12 month engagement to provide ... Support to the Enterprise Application team, in respect to the installation and configuration of ...
Litigation Support Analyst
Raleigh, NC · Hybrid
$46.15 - $73.38/hr
Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.
Litigation Support Analyst
Raleigh, NC · Hybrid
$46.15 - $73.38/hr
Summary The Litigation Support Analyst, working in collaboration with and in support of the firm ... Processes ESI through sophisticated technology application for data analysis, such as Clearwell.
Service Support Analyst
Raleigh, NC · On-site
Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client Description: Experience with problem/resolution help desk ticketing systems. Knowledge of operating ...
Service Support Analyst
Raleigh, NC · On-site
Service Support Analyst Location: Raleigh, NC Duration: 4+ months contract Client: Direct Client Description: Experience with problem/resolution help desk ticketing systems. Knowledge of operating ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Quick apply
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Quick apply
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
Production Support Analyst
Cary, NC · On-site
Production Support Analyst: Atticus About Us Atticus is a demand-driven manufacturer of Battle-Tested Chemistries; 100% American-Owned with a purpose to Enhance Daily Life and committed to long-term ...
... analysis • Deploy applications in clustered and multi-environment setups • Support application integrations and document generation processes • Ensure adherence to security standards and best ...
... analysis • Deploy applications in clustered and multi-environment setups • Support application integrations and document generation processes • Ensure adherence to security standards and best ...
Collaborate with the IT-Application Support team to maintain the Physical Security internal ... Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the ...
Quick apply
Collaborate with the IT-Application Support team to maintain the Physical Security internal ... Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the ...
Collaborate with the IT-Application Support team to maintain the Physical Security internal ... Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the ...
Collaborate with the IT-Application Support team to maintain the Physical Security internal ... Analyst, the ServiceNow team, and other supporting DIT-Transportation IT teams regarding the ...
Systems Support Analyst
Raleigh, NC · On-site
Systems Support Analyst Type of Engagement : 6-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available) Work Location: Hybrid position in Raleigh, NC (3 days onsite ...
Systems Support Analyst
Raleigh, NC · On-site
Systems Support Analyst Type of Engagement : 6-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available) Work Location: Hybrid position in Raleigh, NC (3 days onsite ...
Service Support Analyst (locals only) Location: Raleigh, NC Duration: 12 months contract Client ... This includes installing software, imaging computers, application testing, and hardware ...
Service Support Analyst (locals only) Location: Raleigh, NC Duration: 12 months contract Client ... This includes installing software, imaging computers, application testing, and hardware ...
Serves as initial point of contact for support of assigned tools, products, or applications. May involve data entry, system testing, or implementation. * Analysis - Sources, compiles, and interprets ...
New
Serves as initial point of contact for support of assigned tools, products, or applications. May involve data entry, system testing, or implementation. * Analysis - Sources, compiles, and interprets ...
New
Business Support Analyst I
Raleigh, NC · On-site
Serves as initial point of contact for support of assigned tools, products, or applications. May involve data entry, system testing, or implementation. * Analysis - Sources, compiles, and interprets ...
New
Business Support Analyst I
Raleigh, NC · On-site
Serves as initial point of contact for support of assigned tools, products, or applications. May involve data entry, system testing, or implementation. * Analysis - Sources, compiles, and interprets ...
New
Provide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system. Responsible for ...
Provide first and second line application support, resolving technical queries, and communicating solutions directly to customers for the departmental specific application or system. Responsible for ...
Business Support Analyst I
Raleigh, NC · On-site
Serves as initial point of contact for support of assigned tools, products, or applications. May involve data entry, system testing, or implementation. * Analysis - Sources, compiles, and interprets ...
New
Business Support Analyst I
Raleigh, NC · On-site
Serves as initial point of contact for support of assigned tools, products, or applications. May involve data entry, system testing, or implementation. * Analysis - Sources, compiles, and interprets ...
New
Application Support Analyst information
See Raleigh, NC salary details
$15.42 - $20.22
2% of jobs
$20.22 - $25.02
10% of jobs
$28.87 is the 25th percentile. Wages below this are outliers.
$25.02 - $29.83
16% of jobs
$29.83 - $34.63
21% of jobs
The median wage is $34.89 / hr.
$34.63 - $39.43
20% of jobs
$41.64 is the 75th percentile. Wages above this are outliers.
$39.43 - $44.23
14% of jobs
$44.23 - $49.03
8% of jobs
$49.03 - $53.83
3% of jobs
$53.83 - $58.63
3% of jobs
$58.63 - $63.43
2% of jobs
$63.43 - $68.23
1% of jobs
$15
$38
$68
How much do application support analyst jobs pay per hour?
As of Aug 9, 2026, the average hourly pay for application support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.
What are the most common challenges faced by application support analysts, and how can they effectively handle them?
Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.
What are the key skills and qualifications needed to thrive as an application support analyst, and why are they important?
To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.
What does an application support analyst do?
An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.
What is the difference between Application Support Analyst vs Help Desk Technician?
| Aspect | Application Support Analyst | Help Desk Technician |
|---|---|---|
| Required Credentials | Typically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are common | Often requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial |
| Work Environment | Supports enterprise applications, often in corporate or IT departments, troubleshooting software issues | Provides first-level support to end-users, handling hardware/software problems in various settings |
| Employer & Industry Usage | Used in corporate, healthcare, finance, and technology sectors | Common in retail, education, small businesses, and service industries |
The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.
What are popular job titles related to Application Support Analyst jobs in Raleigh, NC? For Application Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Application Support Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Application Support Analyst jobs? Cities near Raleigh, NC with the most Application Support Analyst job openings:
Job description
Job Description
Position : Service Support Analyst
Location : Raleigh, NC (State of NC)
Duration 12 Months
Short Description:
The purpose of this position is to function as a Helpdesk Analyst providing consultation, support, and/or training to clients of computer or other information technology based system. May provide routine and non-routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.
Performs account administration (create/modify Active Directory accounts, Exchange accounts, NCID accounts and other user accounts).
Is able to use the information provided to assess data and application access.
Maintains mainframe printer node configurations
Work on special projects which require planning of how, when and who the task will be preformed
Provides basic support of hardware, software, applications, NCDOT internal and external users
Instructs users via phone and/or email on the basic functionality of desktop applications
Enters information into call tracking system and monitors to ensure customer service needs are met for all computer and network related issues
Promotes a positive customer relationship while working with other Helpdesk staff and high level Analyst and Specialists
Initiates Major Incident Process (MIP) communications and conference bridges
Maintains employee directory
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Ask IT Consulting
Sourced by ZipRecruiter
Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Holtsville, NY, US
Year founded
2008