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Application Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Experience providing computer troubleshooting and end-user support. * Strong problem-solving and analytical skills. * Excellent written and verbal communication skills. * Ability to communicate ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Raleigh, NC

Application Support Analyst information

See Raleigh, NC salary details

$15

$38

$68

How much do application support analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for application support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Raleigh, NC? For Application Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Application Support Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Application Support Analyst jobs? Cities near Raleigh, NC with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 69% Full Time, 6% Part Time, and 25% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $79,457 per year, or $38.2 per hour.
User Support Analyst at NC

User Support Analyst at NC

Elite WorkForce Inc

Raleigh, NC • On-site

Contractor

Posted 5 hours ago

Be an early applicant

Job description

Position: User Support Analyst
Location: Raleigh, NC (27699)
Client: State of North Carolina
Duration: 12+ Months

Job Description:
We are seeking a User Support Analyst to provide exceptional technical assistance and support for IT-related issues. The ideal candidate will resolve hardware and software problems while ensuring a seamless user experience. This role requires effective communication skills and a solid technical background in troubleshooting.

Key Responsibilities:

  • Diagnose and resolve hardware and software issues.
  • Assist users with technical problems via phone, email, or Microsoft Teams.
  • Perform regular updates and maintenance on computer systems.
  • Install and configure operating systems and software applications.
  • Create and update technical documentation and user guides.

Required Technical Skills:

  • 3+ years of experience in diagnosing and resolving hardware and software issues.
  • Proficient in assisting users through various communication channels.
  • Experience in performing system updates and maintenance.
  • Skilled in installing and configuring operating systems and software applications.
  • Ability to create and maintain accurate technical documentation.

To Apply:
Please send your resume to jobs@eliteworkforceinc.com with the subject line "Resume Submission" for immediate attention.

 
Elite WorkForce logo

About Elite WorkForce

Sourced by ZipRecruiter

eliteworkforceinc is the name to be taken into account when it comes to any sort IT services neaed. With many years of expertise in the area and a team of experienced professionals working at their full potential, we have been able built not only websites, but a good brand name as well. With years, we have catered the needs of diverse clients. Web development along with design and mobile app development have been our forte. You will get the best end result in the genre and the personnel working for us are the backbone of the organization.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Morton Grove, IL, US

Year founded

2013

View All Elite WorkForce Jobs