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Application Support Analyst Jobs in Raleigh, NC (NOW HIRING)

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Experience providing computer troubleshooting and end-user support. * Strong problem-solving and analytical skills. * Excellent written and verbal communication skills. * Ability to communicate ...

IQVIA

Project Support Analyst, Clinical Research

Durham, NC · Remote

$45K - $113K/yr

Support the project manager to deliver projects to the sponsor's satisfaction, on time and within ... All information and credentials submitted in your application must be truthful and complete. Any ...

New

IQVIA

Project Support Analyst, Clinical Research

Durham, NC · Remote

$45K - $113K/yr

Support the project manager to deliver projects to the sponsor's satisfaction, on time and within ... All information and credentials submitted in your application must be truthful and complete. Any ...

New

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Raleigh, NC

Application Support Analyst information

See Raleigh, NC salary details

$14

$34

$61

How much do application support analyst jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for application support analyst in Raleigh, NC is $34.70, according to ZipRecruiter salary data. Most workers in this role earn between $25.91 and $39.47 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Raleigh, NC? For Application Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Application Support Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Application Support Analyst jobs? Cities near Raleigh, NC with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $72,173 per year, or $34.7 per hour.
Customer Support Analyst - Student Information Systems

Customer Support Analyst - Student Information Systems

Wake County Public School System

Cary, NC • On-site

Full-time

Re-posted 2 days ago

Wake County Public School System rating

5.5

Company rating: 5.5 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

470th of 574 rated elementary and secondary schools

Job description

Overview

POSITION TITLE (Oracle title)

CUSTOMER SUPPORT ANALYST

 

WORKING TITLE

Customer Support Analyst-Student Information Systems (SIS)

 

SCHOOL/DEPARTMENT

Technology Services Division (TSD)

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 10

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek

 

POSITION PURPOSE:

Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.

 

MINIMUM QUALIFICATIONS: 

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

  • Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
  • Considerable knowledge of personal computers (PCs) and networking systems;
  • Considerable knowledge of Windows operating systems;
  • Critical thinking and interpersonal skills;
  • Ability to troubleshoot and analyze problems;
  • Ability to work within a team, demonstrate initiative, and have excellent customer service skills
  • Ability to exercise good judgment;
  • Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
  • Ability to work effectively in a technical environment;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

 

EDUCATION, TRAINING, AND EXPERIENCE

  • High school diploma or equivalent; AND
  • One year of experience serving in a help desk role or related field;
  • An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

 

 

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

  • Associates degree or higher from a regionally accredited college;
  • Experience working with a SIS application;
  • Experience working with Infinite Campus.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
  • Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
  • Promotes help desk policy and technology standards by providing analysis and resolving issues.
  • Creates and maintains a positive image of the school system through successful customer service relationships.
  • Shares knowledge and supports other team members as solutions are implemented.
  • Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
  • Multi-tasks and activates emergency procedures, as appropriate.
  • Provides hands-on technical assistance and training, when appropriate.
  • Performs other related duties, as assigned.

    •  

    WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

    This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

    EFFECTIVE DATE:  6/2026

    DISCLAIMER:  The above statements are intended to describe the general purpose and responsibilities assigned to this position.  They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.  This description may be revised by HR and approved at any time.

    Employment Type: FULL_TIME

    What Wake County Public School System employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Wake County Public Schools logo

    About Wake County Public Schools

    Sourced by ZipRecruiter

    Wake County Public Schools (WCPSS) is a well-regarded educational institution based in Cary, NC, United States. As the largest school district in North Carolina and the 15th largest in the U.S, it operates within the education industry providing primary and secondary education to students in Wake County. The district oversees a wide array of schools, including traditional calendars, year-round calendars, modified calendars, and magnets. Founded in 1976, the WCPSS has consistently strived to meet the individual needs of all students by providing a safe, supportive, and rigorous learning environment.

    Industry

    Education

    Company size

    201 - 500 Employees

    Headquarters location

    Cary, NC, US

    Year founded

    1976

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