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Application Support Analyst Jobs in Raleigh, NC (NOW HIRING)

NCSU

Audio Visual and Lab Support Analyst

Raleigh, NC · On-site

Essential Job Duties The Audio Visual and Lab Support Analyst provides configuration, deployment ... Experience creating Windows and macOS application packages for deployment via a mobile device ...

Belcan

IT End User Support Analyst - Level 2

Raleigh, NC · On-site

$32 - $38/hr

Job Title: IT End User Support Analyst - Level 2 Pay Rate: $32-$38 / Hr Location: Raleigh, NC ... Your application and candidacy will not be considered based on race, color, sex, religion, creed ...

WakeMed

Systems Analyst II, Epic Business

Raleigh, NC · On-site

Responsible for all aspects of application support to include but not limited to: leads design and analysis, application configuration, testing, system documentation, and training if indicated.

DPR Construction

EHS Application Admin

Raleigh, NC

Application Administrator - EHS TechnologyDescription The application administrator is accountable ... cause analysis, and supporting projects involving enterprise and business applications. The ...

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All JobsApplication Support Analyst JobsApplication Support Analyst Jobs in Raleigh, NC

Application Support Analyst information

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How much do application support analyst jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for application support analyst in Raleigh, NC is $38.20, according to ZipRecruiter salary data. Most workers in this role earn between $28.51 and $43.46 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What are popular job titles related to Application Support Analyst jobs in Raleigh, NC? For Application Support Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Application Support Analyst jobs in Raleigh, NC look for? The top searched job categories for Application Support Analyst jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Application Support Analyst jobs? Cities near Raleigh, NC with the most Application Support Analyst job openings:
Application Support Analyst jobs near you
Infographic showing various Application Support Analyst job openings in Raleigh, NC as of June 2026, with employment types broken down into 69% Full Time, 6% Part Time, and 25% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $79,457 per year, or $38.2 per hour.
Audio Visual and Lab Support Analyst

Audio Visual and Lab Support Analyst

NCSU

Raleigh, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

North Carolina State University rating

6.8

Company rating: 6.8 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

389th of 538 rated colleges and universities

Job description

Posting Information
Posting Number PG194691EP Internal Recruitment No Working Title Audio Visual and Lab Support Analyst Anticipated Hiring Range $62,000 - $67,000 Work Schedule Monday - Friday, 8am - 5pm; some evenings and weekends Job Location Raleigh, NC Department Academic and Student Affairs - Technology Services About the Department
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who are passionate about promoting the success of the whole student.

Academic & Student Affairs Technology Services (DASA Tech) provides technology leadership and support to the Division of Academic and Student Affairs, and serves as the central technology unit for the entire Division. DASA Tech is responsible for technology planning, budgeting, hardware, software and service procurement, and overall technology service and support.
Wolfpack Perks and Benefits
As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:
  • Medical, Dental, and Vision
  • Flexible Spending Account
  • Retirement Programs
  • Disability Plans
  • Life Insurance
  • Accident Plan
  • Paid Time Off and Other Leave Programs
  • 12 Holidays Each Year
  • Tuition and Academic Assistance
  • And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties The Audio Visual and Lab Support Analyst provides configuration, deployment, and operational support for computer labs, digital signage, and classroom technologies across the Division of Academic and Student Affairs (DASA). Supports end-user computing, A/V systems, and device management platforms to ensure reliable technology services in instructional and shared spaces.
Endpoint Deployment and Configuration, 25%
  • Deployment, maintenance, and configuration of computer labs and digital signage equipment
  • Installation and configuration of operating systems and software
  • Remote management of desktop/laptop environments
  • Setup and hardening of systems in classrooms and shared spaces
Device and Systems Management, 10%
  • Device management using JAMF Pro and Microsoft Endpoint Configuration Manager
  • Software package creation and deployment for Windows and macOS
  • Mobile device management (iOS, iPadOS, Android, ChromeOS)
  • Patch management and system updates
Classroom and A/V Technology Support, 15%
  • Backup support for A/V Analyst functions
  • Support for classroom and conference room technology installations
  • Troubleshooting multimedia hardware, conferencing tools, and presentation systems
  • Assistance with live streaming, seminars, and studio recording
Infrastructure and Networking Support, 10%
  • Support for wired and wireless networking in labs and classrooms
  • Troubleshooting connectivity issues for end-user devices and A/V systems
Hardware and Asset Management, 15%
  • Deployment and standards setting for copiers and printers
  • Inventory compliance and audit support (BIOS, OS, software standards)
  • Lifecycle management of lab and classroom equipment
Customer Support and Incident Management, 15%
  • Managing incident tickets and service requests
  • Providing timely technical support to users and stakeholders
  • Communicating status updates and resolving issues to completion
Documentation and Process Improvement, 10%
  • Creating and maintaining technical documentation
  • Documenting procedures and workflows as directed
  • Supporting continuous improvement of IT services
Other Responsibilities
  • Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Qualifications
Minimum Education and Experience
  • Associate's degree in Computer Science, Information Technology, or related discipline and two years of experience in the information technology field related to the area of assignment;
    • or bachelor's degree (Computer Science, Information Technology, or related discipline preferred) and two years of experience in the information technology field related to the area of assignment;
    • or an equivalent combination of training and experience.
  • All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
  • Experience working with JAMF for macOS/iOS/iPadOS/tvOS and/or Microsoft Endpoint Configuration Manager.
  • Basic troubleshooting skills needed to provide local support of audio visual equipment, lab and digital signage equipment.
  • Ability to establish and maintain effective working relationships with a wide variety of clients and coworkers.
  • Ability to self-direct their own priorities and meet project deadlines.
  • Proven ability to quickly learn and retain technical skills.
Preferred Qualifications
  • Desktop support experience, including imaging computers, troubleshooting software and operating system installations.
  • Experience troubleshooting TCP/IP networking issues.
  • Prior experience in end-user training and documentation preparation.
  • Experience with support request tracking systems like ServiceNow.
  • Experience creating Windows and macOS application packages for deployment via a mobile device management solution like JAMF Pro or Microsoft Endpoint Manager.
  • Experience working in Higher education with an emphasis in a research environment.
  • Demonstrated vendor engagement experience.
  • Interest in using/learning scripting languages including Powershell, Python, zShell, and Go.
Required License(s) or Certification(s)
  • Valid Driver's License required.
  • NCDL within 60 day of hire.
Valid NC Driver's License required Yes Commercial Driver's License required No
Recruitment Dates and Special Instructions
Job Open Date 06/02/2026 Anticipated Close Date Open Until Filled Special Instructions to Applicants
Please include as attachments a resume/CV, cover letter, and contact information for at least 3 professional references. 
Position Details
Position Number 00065126 Position Type EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Mandatory - Adverse Weather Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Department ID 240110 - Academic and Student Affairs - Technology Services EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

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About North Carolina State University

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North Carolina State University (NCSU), located in Raleigh, NC, US, is a leading educational institution with a strong emphasis on research, academics, and public service. Established in 1887, NCSU operates in the education industry and endeavors to foster student success, and promote economic development by providing high-quality, affordable education, and conducting groundbreaking research across a variety of disciplines. With more than 100 majors, its academic offerings range from undergraduates to postgraduates along with doctoral studies - in various fields like engineering, natural resources, humanities, and social sciences. NCSU is firmly anchored on the core values of respect, responsibility, integrity, and innovation. Its mission is to create economic, societal, and intellectual prosperity for the people of North Carolina and the nation.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1887

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