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Application Support Jobs in Raleigh, NC (NOW HIRING)

Novanta, Inc.

IT Operations Support

Apex, NC · On-site

$16.50 - $22.50/hr

Application deployments and upgrades * Windows 10/11 operating system support * Business productivity and manufacturing application support * Site level Active Directory object management * User ...

MSCCN

Production Support Engineer - Cary, NC

Cary, NC · On-site

$100K/yr

As a Production Engineer within the Chief Security Office (CSO), you will provide application support for critical cyber and physical security platforms that protect the Bank's global operations. You ...

CGI Inc.

Senior Production Automation Engineer

Cary, NC · On-site

$96K - $126K/yr

Experience supporting middleware/application servers such as Tomcat, WebLogic, JBoss, and WebSphere. . Interacting with the offshore development team for continuous design suggestions, development ...

WakeMed

Manager, Epic Applications Support

Raleigh, NC · On-site

Support the management of application support functions, including application maintenance, IS project management, and web development * Ensure reliable, efficient delivery of application services ...

WakeMed

Systems Analyst II, Epic Business

Raleigh, NC · On-site

Responsible for all aspects of application support to include but not limited to: leads design and analysis, application configuration, testing, system documentation, and training if indicated.

Infojini Inc

Epic clin doc analyst

Raleigh, NC · On-site

Key Responsibiliti * esProvid e application support and bui ld for Epic Clinical Documentation, including nursing, therapies (PT/OT/SLP/Rehab), behavioral health, and long-term care workflow * s.

New

Staffingine LLC

Senior Java Developer

Cary, NC · On-site

$53 - $67.75/hr

Writing unit tests and debugging issues within the React application. support back end integration with MongoDB and Oracle Code Review: Participating in code reviews and providing feedback to other ...

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All JobsApplication Support JobsApplication Support Jobs in Raleigh, NC

Application Support information

See Raleigh, NC salary details

$30.1K

$156.7K

$200.2K

How much do application support jobs pay per year?

As of Jul 1, 2026, the average yearly pay for application support in Raleigh, NC is $156,689.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,100.00 and $199,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Raleigh, NC? The most popular types of Application Support jobs in Raleigh, NC are:
What are popular job titles related to Application Support jobs in Raleigh, NC? For Application Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Raleigh, NC look for? The top searched job categories for Application Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Application Support jobs? Cities near Raleigh, NC with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Raleigh, NC as of June 2026, with employment types broken down into 68% Full Time, 21% Part Time, and 11% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $156,689 per year, or $75.3 per hour.
IT Operations Support

IT Operations Support

Novanta, Inc.

Apex, NC • On-site

$16.50 - $22.50/hr

Full-time

Posted 5 days ago

Job description

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
Company Overview
Build a career powered by innovations that matter. At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We serve as a trusted technology partner to medical and advanced industrial original equipment manufacturers (OEMs) worldwide, engineering components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.
Novanta is a global organization with offices located throughout EMEA, The Americas and Asia Pacific. Novanta is a publicly traded company on NASDAQ under symbol NOVT.
Business Unit Overview
This position is part of Novanta's Corporate and Shared Services global teams. Novanta's Corporate and Shared Services teams play an important role in executing the company's strategic mission and operations. Included in Corporate and Shared Services are the business functions including Finance, Accounting, Human Resources, Information Technology, Legal, Compliance, Corporate Development and Corporate Marketing. The Corporate and Shared Services teams work closely with all Novanta business units to support operating initiatives contributing to the organization's financial success.
Position Details
Summary
You will provide technical support to internal customers, ensuring the smooth operation of all IT systems and equipment. You will troubleshoot and resolve issues in a timely and efficient manner, while maintaining a high level of customer service. Your role is critical in ensuring the productivity and success of the organization.
Primary Responsibilities
  • Primary escalation point for all client hardware and software related needs
  • Support client related operational tasks
  • New client hardware imaging and deployments
  • Application deployments and upgrades
  • Windows 10/11 operating system support
  • Business productivity and manufacturing application support
  • Site level Active Directory object management
  • User, group and computer object management
  • Support of Office 365 / Exchange Online related tasks
  • Support of remote users
  • Basic Windows server support
  • Documenting current practices and policies
  • User Education efforts for onsite requirements or general requirements

Required Experience, Education, Skills, Training and Competencies
Technical
  • Extensive experience working with MS Office & Office 365
  • Experience working with Active Directory
  • Experience with Help Desk software
  • Experience working with client imaging and software deployment products
  • Experience working in an IT environment that leverages both external and internal resources.
  • Prior experience with the following is a plus:
    • Basic understanding of networking technologies
    • Experience with InTune/Mobile BYOD administration
    • Familiarity with Azure in a hybrid environment
    • Supporting an Engineering organization running SolidWorks
    • Experience in a manufacturing environment
    • Experience using SQL Server
  • A minimum of 8 years hands on experience
  • Bachelor's degree in Business, IT or related field preferred

Competencies
  • Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
  • Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
  • Detail-oriented and self-motivated and be able to work independently
  • Exceptional oral and written communication skills and the capability to work with customers at all levels
  • Proven ability to identify process improvement opportunities, develop recommendations and document processes
  • Proven ability to work as a team player in a cross-functional team environment
  • Exceptional work ethic
  • Must be able to follow defined processes and develop processes where lacking
  • Must be able to multi-task, as the support environment requires attention across multiple areas
  • Flexibility to work outside normal business hours as required by position and assignments

Travel Requirements
  • Up to 5% Travel

Physical Requirements
  • Lifting of PC and IT equipment

Compensation and Benefits
  • Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.

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