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Flexible Zendesk Chat Support Jobs in Raleigh, NC

Phenom People

4/28 Chat Billing Agent

Morrisville, NC

$16 - $20.50/hr

A positive, flexible communicator and good written communicator who can multi-task to solve ... You will learn how to provide chat-based account and payment support services, including ...

ServiceTrade

Technical Support Specialist

Durham, NC · On-site

Experience with Zendesk or comparable CRM systems. * (Preferred) Familiarity with a variety of AI ... Flexible PTO policy * 10 company holidays * Parental Leave * Paid Time Off for Volunteering

Railinc

Manager, Customer Success

Cary, NC

Serve as a primary subject matter expert for Zendesk within the organization, supporting ... Serve as a flexible resource within Customer Success, supporting additional initiatives as needed.

Railinc

Manager, Customer Success

Cary, NC · On-site

Serve as a primary subject matter expert for Zendesk within the organization, supporting ... Serve as a flexible resource within Customer Success, supporting additional initiatives as needed.

blackapple

Helpdesk Support / L1 Support role

Cary, NC · On-site

$10/hr

Strong analytical skills and quality conscious Should resolve technical problem (over a phone/Chat ... All applicants must be flexible to work in 24/7 shifts Rate: $10 per hour on W2 Qualifications ANY ...

Five Below

Support Lead Part Time

Holly Springs, NC

$12.50/hr

Ability to work a flexible schedule to meet the needs of the business, which will require day ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF ...

Five Below

Support Lead Part Time

Holly Springs, NC · On-site

$12.50/hr

Ability to work a flexible schedule to meet the needs of the business, which will require day ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $12.50 BE AWARE OF ...

Compass

WPO & Facilities Coordinator

Raleigh, NC · On-site

Support end-to-end procurement processes, including creating purchase orders, approving system ... Previous experience with enterprise technology such as Zendesk, Coupa, and Google suite is highly ...

Hello Sunshine Travels

Customer Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

Comsult Connect

Customer Service Representative

Raleigh, NC

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

Net Commesh

Customer Service Representative

Raleigh, NC · On-site

$15.50 - $21.25/hr

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner ... Provide product information and support to customers to assist them in making informed decisions ...

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Flexible Zendesk Chat Support information

See Raleigh, NC salary details

$14

$25

$43

How much do flexible zendesk chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for flexible zendesk chat support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is the difference between Flexible Zendesk Chat Support vs Customer Service Representative?

AspectFlexible Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, Zendesk platform familiarityHigh school diploma or equivalent, customer service experience
Work EnvironmentRemote or office-based, online chat platformCall centers, retail, or office settings
Industry UsageTech, e-commerce, SaaS companiesRetail, telecom, hospitality, various sectors
Primary RoleHandling live chat inquiries, providing quick supportResponding to customer questions via phone, email, or chat

Flexible Zendesk Chat Support focuses on real-time online chat assistance, often in tech or e-commerce industries, requiring platform familiarity. Customer Service Representatives handle broader customer interactions across multiple channels, working in diverse industries. Both roles require strong communication skills but differ mainly in tools and interaction methods.

What are the most commonly searched types of Zendesk Chat Support jobs in Raleigh, NC? The most popular types of Zendesk Chat Support jobs in Raleigh, NC are:
What are popular job titles related to Flexible Zendesk Chat Support jobs in Raleigh, NC? For Flexible Zendesk Chat Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Flexible Zendesk Chat Support jobs in Raleigh, NC look for? The top searched job categories for Flexible Zendesk Chat Support jobs in Raleigh, NC are:
Flexible Zendesk Chat Support jobs near you

4/28 Chat Billing Agent

Phenom People

Morrisville, NC

$16 - $20.50/hr

Other

Medical, Retirement

Posted 20 days ago

Job description

Billing Chat Agent

Full-time entry to midlevel chat-based roles resolving customer billing inquiries and account issues, adjusting services as requested, and upholding a positive customer relationship.

Profile: A positive, flexible communicator and good written communicator who can multi-task to solve problems for multiple customers at the same time. They use patience and strong written communication skills to uncover customer needs, answer questions, and leave a positive impact on every customer interaction.

Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.

It's about building relationships and turning the knowledge you gain in training into customer service wins. Billing Chat Agents make a real difference for their customers and the company. You will learn how to provide chat-based account and payment support services, including maintenance, activations, and packaging, plus how and when to schedule field visits and escalate chats to your support team. You'll learn how to answer general billing and payment questions. Your thorough understanding of Spectrum products and services will help you navigate your way to successful resolution.

It's all about learning and growing.

This may be a new road for you, but the journey is all mapped out. No matter your background, our quick, thorough, fully paid training can bring you up to speed on our advanced products and services in about five weeks. After that, you'll be the written voice of Spectrum: fielding questions, processing orders, updating account records, and more - all through our chat based platform. Continuing updates help you stay current on our newest products and services. With peer mentors and a dedicated coaching line always available, we make sure you have everything you need to create a smooth and streamlined experience for your customers and yourself.

With a deliberate path to success.

We believe the best people to lead are those who have been down the same road before. Our supervisors are provided the same training you receive, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Take your first step toward a long and rewarding career with Spectrum.

The benefits are clear.

In addition to the core benefits - industry-leading retirement savings plans, comprehensive health care, and paid training and time off - we offer free Spectrum products and services where available, education assistance, and a selection of other programs to support team members and their families.

What's required to get started?

  • Ability to read, write, speak and understand English
  • High School Diploma or GED

Preferred qualifications

  • 1 year previous customer service experience

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